Bahia Principe Grand La Romana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5797 reviews

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  Don't go here unless you like brown water

  Pictures of the beach on the web site are very misleading. It is not the blue Dominican beach you see in the photo. It is deceptive advertising. This is their explanation. "We would like to clarify that our beach in the La Romana complex has a confluence of the Chavón River, which causes the water to look cloudy especially in times of flooding of the river. We regret that you believe that we have placed misleading advertising regarding the beach, we wish to inform that during your stay there were some temperature changes or some weather phenomena (rains), which may affect the color of the water." After the first day, I tried to change to another of their 8 resorts in the DR but since I booked via Expedia, I had to go through them. Expedia stepped up but Bahia Principe never got back to them in a timely manner. Expedia gave me generous compensation for my trouble. And BTW, the food was a 3 out of 10 except the limited access Specialty dining. The Italian restaurant was great.

  Apr 22, 2025
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  The best vacation ever!

  We had the best vacation ever! We want to thank everyone who touched our lives with the best hospitality and kindness! Thank you Aurora, Laura, Angel C., Jose Sanchez, Johandry, Tania Jimenez for going above and beyond your ways to make our experience very pleasant and unforgettable! The hotel is beautiful!

  Apr 19, 2025
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  Almost made 5 stars

  Recently returned from Bahia Principe Grand La Romana in the DR. This is an excellent samller resort for the brand. No shuttles needed on site as everything is within a short walk. Well for me anyways. Very clean and well maintained for an older facility. WIFI was great. Just spotty on the beach. If your into blue water, might be disappointed as it was sandy during our stay. Beach however was imaculately maintained. The only real issue i or we had was with the italian a la carte restaurant. Although the food was fantastic, the service was exctremely poor and exceptionally slow. ewe arte there twice, first time, weloming cocktail was never delivered and we had to ask for bread. the second time was worse, with no bread available at all, poor clearing of tables, and the service was so slow that we left while still waiting for our desert and coffee. the other two restaurants were great, particularly the Gourmet restaurant. food was delicious. And as for the main buffet, a vary varied selection every night. If not for the water in the sea and the italian restaurant, i would have given a higher rating.

  Apr 16, 2025
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  Very Disappointing Guest Service

  My recent stay from April 9–13, 2025, was a mix of positives and several disappointments. Arrival & Check-In: The airport pickup was smooth and efficient, and the driver was courteous and professional. Upon arrival around 3:00 p.m., we were greeted by Delbin at the front desk. He was friendly and quickly processed our check-in, as I had completed it online. I was assigned to room 1603 and my friends to 1604. Room Issues: Unfortunately, my room had several issues from the start: the AC did not work, the safe was locked open, the fridge was not functioning, the bed was extremely hard, and one of the lamps had a faulty bulb. After giving the AC some time to cool while we went to lunch, I returned to find no improvement. I reported everything to Delbin, who took note of the issues and assured me that they would be resolved promptly. However, the safe could only be addressed while I was in the room. Despite waiting, no fixes were made, and eventually I had to return to the front desk to request a room change. At this point, Delbin seemed hesitant, though earlier he had mentioned that the hotel wasn’t busy. It was disappointing that a room change wasn’t proactively offered considering the number of issues I reported. I was eventually moved to room 1605, where the fridge also didn’t work. A technician removed it, revealing a moldy space underneath, which I photographed and showed to housekeeping. A replacement fridge was placed directly into the unclean area. By the time this was resolved, it was 6:30 p.m. Guest Service Highlights & Areas for Improvement: I want to highlight Linda for her excellent follow-up—she truly stood out in terms of care and service. In the buffet, the food was excellent. Maria and Lala were wonderful, especially when they noticed my leg had been stained by paint from one of the chairs. Kerly Almonte was also extremely friendly and attentive—he deserves special recognition for his warm hospitality. However, Josefa, who greeted guests at the buffet, consistently lacked enthusiasm and did not offer a warm welcome. A simple greeting or smile would have made a difference. Pool Bar & Activities: Luis at the pool bar was a standout—very engaging, fun, and truly contributed to making our poolside experience enjoyable. Unfortunately, the same can’t be said for Mairely and Mr. Vazquez, who were consistently disengaged and unapproachable. The activities team was lively and entertaining throughout our stay. However, there was one situation where a live band began setting up directly under our straw umbrella without asking. While they hadn’t started playing yet, the group made it clear they intended to stay, so we felt uncomfortable and decided to leave the area. Kiko noticed and approached me to ask what had happened. Though we were already walking away, I appreciated his concern. Later that evening, Kiko sought me out again and kindly apologized for the inconvenience—thank you, Kiko, for your professionalism and follow-through. Final Thoughts: Overall, this was far from the five-star experience I expected, especially as a loyalty program member. While I appreciated the standout service from a few staff members, the room issues and inconsistent guest service were major letdowns. I sincerely hope that Bahia Principe invests more in training staff on guest relations and responsiveness. This stay left me extremely disappointed, and I hope to see significant improvements in the future. Mi estadía reciente del 9 al 13 de abril de 2025 fue una combinación de aspectos positivos y varias decepciones. Llegada y Check-In: El transporte desde el aeropuerto fue fluido y eficiente, y el conductor fue muy cortés y profesional. Al llegar, alrededor de las 3:00 p. m., fuimos recibidos por Delbin en la recepción. Fue amable y procesó rápidamente nuestro check-in, ya que yo lo había realizado previamente en línea. Me asignaron la habitación 1603 y a mis amigos la 1604. Problemas con la Habitación: Lamentablemente, mi habitación presentó varios problemas desde el inicio: el aire acondicionado no funcionaba, la caja fuerte estaba abierta y bloqueada, la nevera no enfriaba, la cama era extremadamente dura y una de las lámparas tenía un bombillo dañado. Le di tiempo al aire acondicionado mientras salimos a almorzar, pero al regresar, no había mejorado. Reporté todos los problemas a Delbin, quien tomó nota y me aseguró que se resolverían de inmediato. Sin embargo, para reparar la caja fuerte necesitaban que yo estuviera presente. A pesar de esperar, no se solucionó nada, y finalmente tuve que regresar a la recepción a solicitar un cambio de habitación. En ese momento, Delbin pareció reacio, a pesar de haber dicho antes que el hotel no estaba lleno. Fue decepcionante que no se ofreciera un cambio de habitación de manera proactiva, considerando todos los problemas reportados. Finalmente, me cambiaron a la habitación 1605, donde nuevamente la nevera no funcionaba. Un técnico la retiró y dejó al descubierto un área con moho, la cual fotografié y mostré al personal de limpieza. Colocaron una nueva nevera directamente en el espacio sucio. Para ese momento ya eran las 6:30 p. m. toda la tarde perdida. Servicio al Huésped – Puntos Positivos y Áreas de Mejora: Quiero destacar a Linda por su excelente seguimiento—realmente se destacó por su atención y amabilidad. En el buffet, la comida fue excelente. Maria y Lala fueron encantadoras, especialmente cuando notaron que tenía pintura en la pierna proveniente de una de las sillas. Kerly Almonte también fue sumamente cordial y atento—merece un reconocimiento especial por su cálida hospitalidad. Por otro lado, Josefa, quien daba la bienvenida en el buffet, mostraba constantemente una actitud poco entusiasta y no ofrecía una bienvenida cálida. Un simple saludo o una sonrisa habrían hecho una gran diferencia. Bar de la Piscina y Actividades: Luis en el bar de la piscina fue excepcional—muy divertido, accesible y realmente hizo que nuestra experiencia allí fuera mucho más agradable. Lamentablemente, Mairely y el Sr. Vázquez no mostraban el mismo nivel de compromiso; se mostraban distantes y poco accesibles. El equipo de actividades fue animado y divertido durante toda la estadía. Sin embargo, hubo una situación en la que una banda en vivo comenzó a instalarse directamente bajo nuestra sombrilla sin preguntar. Aunque aún no habían empezado a tocar, quedó claro que se quedarían allí, lo que nos incomodó, así que decidimos retirarnos. Kiko se acercó a preguntarme qué había sucedido. Aunque ya nos estábamos yendo, agradecí su preocupación. Más tarde esa misma noche, Kiko volvió a acercarse y me pidió disculpas por el inconveniente—gracias, Kiko, por tu profesionalismo y atención. Reflexión Final: En general, esta experiencia estuvo lejos del nivel cinco estrellas que esperaba, especialmente siendo miembro del programa de fidelidad. Aunque agradezco el excelente servicio de algunos miembros del personal, los problemas en la habitación y la falta de consistencia en el trato al huésped fueron grandes decepciones. Sinceramente espero que Bahia Principe invierta más en la capacitación de su personal en cuanto a relaciones con los huéspedes y atención oportuna. Esta experiencia me dejó muy decepcionado(a) y espero ver mejoras significativas en el futuro.

  Apr 15, 2025
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  Great place

  This is my first time here and I had a really great time! The entertainment was my Favorite and the bar made good drinks! The staff Hair is really friendly and they make sure everyone has a smile on their face and greet you with great greetings and much love! Come here!! Highly recommend

  Apr 15, 2025