Resort Details
- Various Onsite RestaurantsTequila - Specialty buffet Mexican cuisine restaurant for breakfast, lunch & dinner. Reservations required for dinner and dress code applies for all three seating times.
Don Pablo – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Gran Tortuga – Specialty buffet restaurant for dinner. Reservations required and dress code applies.
Thali Restaurant - A la carte Indian cuisine restaurant.
- Various Offsite RestaurantsAlso, access to the following restaurants located at:Bahia Principe Grand Coba:Cozumel - A la carte Mexican cuisine restaurant for dinner. Reservations required and dress code applies.
La Casita – 24 hr restaurant offering snacks and fast food by the pool.
Piscis – Alternate main buffet restaurant offering late breakfast and lunch by the pool.
Le Gourmet – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Portofino – A la carte Italian cuisine restaurant for dinner. Reservations required and dress code applies.
Mikado – A la carte Japanese cuisine restaurant for dinner. Reservations required and dress code applies.
Mashua – A la carte Nikkei restaurant for dinner. Reservations required and dress code applies.
Mediterraneo – A la carte Mediterranean cuisine restaurant for dinner. Reservations required and dress code applies.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- Fax service†
- Hairdresser/barber†
- High speed internet access†
- Late check-out available†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pharmacy†
- Phone services†
- Pool
- Safe deposit box
- Sauna†
- Solarium
- Spa†
- Transportation†
- Wakeup service
- Whirlpool
- Business Services†
- Internet Access†
- From gazebos with spectacular views to white-sand beaches and manicured gardens, a variety of stunning settings are available for a dream wedding. Bahia Principe features customized services with a personal wedding planner to help ease your worries and plan each detail of your special day. We offer 6 different wedding packages, including a FREE one, for groups of up to 30 people (extra charges apply to larger groups). Contact gebsalesweddingscompmex@bahia-principe.com for more information.
† Fees may apply
- Basketball court
- Billiards
- Boating †
- Children's poolThere are 3 children's pools on-site.
- Children's program-Kids Water Park (with age and height restrictions)
-Kids clubCreate specially for the little ones, a complete program that will keep them entertained, while the parents relax and enjoy all the facilities of the resort. You will find a full program of activities (adapted according to age).
Every night in the recreational area the children will have the opportunity to enjoy and simultaneously participate in a show created especially for them, with dances and contests that will be of the delight for the small ones. - Dart board
- Diving †
- Fishing †
- Fitness center on-site
- Football field
- GeneralBOOGIE BOARDS (on request)DANCE LESSONSENTERTAINMENT PROGRAMMINIDISCOAEROBICS
- Golf location (onsite/nearby) †
- Hot tubThere are 2 outdoor hot tubs.
- Outdoor pool3 Outdoor fresh water pool
- Sailing †
- Sauna †
- Spa †
- Steam bath †
- Table tennis
- Tennis court †There are 5 lit tennis courts on-site.(1hour/client/day & on request)
- TheatreAmphitheatre
- Volleyball
- Water activitiesCATAMARAN (1hour/client/day & on request)KAYAKS (1 hour/day/client & on request)DIVING LESSONS (in pool & on request per customer and per stay )SNORKELING (1 hour/day/client & on request)
- Whirlpool3
- Golf †27/18 HOLES AND A 9 HOLE PAR 3 COURSE
Golf is located 1 mile away from the property
- Chapel ($)There’s a new built Chapel onsite for those couples seeking to tie the knot with a gorgeous traditional ceremony. This romantic Mexican flavor structure is located in the Hacienda Doña Isabel, it is a registered Catholic Chapel and has a capacity of up to 140 people seated. Mass services are provided every Sunday to our guests.
- Other Local Attractions ($)Chichen Itza, Tulum, Coba, Uxmal and Xel-ha.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16680 reviews
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Apr 23, 2025Skip it!
Grossly over priced for what you actually received. The food and quality of the rooms were below standard. I have experienced many AL across the globe and this is the poorest. The main buffet area was often short of food and what was presented looked like it was made for workers, not for families who have invested a lot of money to have a quality vacation. The most basic items, mac and cheese for kids - that was not mac and cheese at all - was unavailable. Wait for pancakes and waffles in the morning as they were out. And the drinks - they were beyond lacking. Anything that was not watered down, was an upcharge. It was really unbelievable what they up charged, which proved that they only offered the below shelf options. And the rooms.... They called a one-bedroom with a pullout sofa a 2-bedroom. The showers leaked. No towels, and fixtures that hung off the walls with no protection round them. This place was a huge disappointment. But the food was the worse part - it was just terrible. Lack of options - lack of quality - lack of taste.. and this is Mexico! Very very disappointing. Did I mention the price??? Please go elsewhere.
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Apr 21, 2025Breathtaking
Great and highly recommended resort. Lots of activities and awesome highly rated night entertainment. Staff is amazing, buffet restaurant is very good and quite a big variety in selection of dishes. Special thanks to zcarlos, the manager, for accommodating us with last minute changes with the A La Carte restaurants, kudos to you my friend. Servers are always there to cater and the tequila and mezcal were amazing thanks to Jesus and a few more waiters who I don't remember their names. Pool activities were quite entertaining thanks to the wonderful and beautiful leader. Overall, this is a vacation getaway you will remember forever.
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Apr 19, 2025
Worst service and experience I have ever had. We are an easy going family with little to complain about. This scarred us
This was one of the worst experiences I’ve ever had in an all inclusive hotel. We got locked out of our room which was a mile away (key card never done correctly), only 2 pillows and 2 towels available, the shower ceiling fell on my wife, more…..
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Apr 18, 2025Nice hotel but won’t be going back
An average hotel imo. Buffet wasn’t up to the standard you would expect in 4/5star hotel. Visited the a la carte resurants. Enjoying Brazilian and teppanyaki. Kids club is good. My young kids loved it! And the kids shows which they reherse for are good. The shows they put on.. especially Origen aren’t great. I would see the Origen again even if it was free. 2 bedroom suite the bath flooded all the time. The door didn’t lock 50% of the time and no one came out to repair it on first request. Last few days the safe stopped locking as battery went. I didn’t bother asking for help on that occasion. Overall my kids enjoyed themselves and I met some nice people. But I won’t be rushing back to the resort. I’ll be checking out others
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Apr 17, 2025Solid all inclusive, great staff
This is a solid AI experience in Riveria Maya. We stayed in an outdated room, but we spent very little time there. The beds seemed hard when we arrived but we slept great after a full day in the sun. My biggest complaint is that we had to BATTLE to get dinner reservations. We went with a group of around 20 people and 10 people never got dinner reservations. The a la carte restarants were not full. So it seemed to be a staffing issue. This ended up being a big disappointment and led us to venture outside the resort into town for dinner which was great, but also not why you book an all inclusive vacation for 20 people. What the property lacks in facilities they make up for with staff. Every person we interacted with was great and went above and beyond to remember our preferences and engage with our group on a personal level. Special shoutouts to Erick in Entertainment, Saul in the main buffet and Juan in the sports bar. The staff in the main pool swim up bar were so BUSY and stayed friendly. Overall we'd come again , but probably book Akumal for better chance with a la carte meals.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $1.63 Mexican Pesos (approx. $0.09 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.