Resort Details
- Various Lounges/Bars- Beach Lobby Bar
- Pool bars- Teatro Bar - Various RestaurantsBeach Buffet Restaurant:Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. A magnificent space with stylish decor.
México Lindo restaurant:You will not be able to resist the mouth-watering flavours and aromas of the country’s typical dishes, which respect the original recipes and flavours of each region in Mexico.A reservation is required, subject to availability, restrictions apply.
Rancho Grande Restaurant:This fantastic grill restaurant located in the swimming pool area is an incredible place to enjoy a delicious sandwich or casual buffet without missing out on the action.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15891 reviews
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Jan 16, 202510 Day with extended family members
poor customer service (inflexible and unhelpful) dirty rooms, overall maintenance was poor. food quality was poor slow service to reset tables at buffet (not enough staff)
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Jan 14, 2025
Very bad experience
I was on Oaxca Room 8634 Nov 15 2024 when I fall on the Room due a water filtration to the room where I fall I got a 10 cm open wound on my head and my Daughter's call the room service and according with Iris Janette Báez Mota ( Manager on Duty) she attend the scene and just call a taxi Cap to take me to the hospital which only check my wound and told me before the can do anything I have to pay 6,000 dlls for the hospital services and we have to pay for the taxi too ! Until now nobody has contact me to check my health status and I still having a headache ! I request the full report from Iris Janette Báez Mora ! And just after a week I received a email from here indicating the my daughter wrote one and she has a copy and never send me any pictures or her report ! I couldn't enjoy nothing after the accident due the open wound on my head
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Jan 13, 2025Best Family/Couple Resort
This resort was amazing! We had access to 4 out of the 6 hotels on the property. The beach/pools/hotels were always incredibly clean, friendly staff, amazing food and a fabulous view. There's so much for everyone to do, it's hard to get it all in!
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Jan 13, 2025Sunshine!
Overall this was a great stay. I will echo other reviews that the beach chair game was exhausting. Luckily my husband was an early riser and secured chairs. this worked all but one day. We only went in the pool once, but it is January so the water felt cold. The rooms and hotel itself was immaculate. I was constantly impressed by how clean everything was and that was very important to me. Food was only so-so. It felt like a lot of ingredients with no substance. I struggled to feel full and I was irritated with the lack of actual snack items between meals. Even the chips you bought lacked variety. One day there was a cooked turkey and I was thrilled. Drinks were definitely watered down if not absolutely water. Never felt any alcohol effects whatsoever and every drink tasted the same. ( except for wine, which isn't able to be watered down) Travel was stressful and I didn't appreciate the attempts to upgrade me without my request. When we arrived they could only finding of our room reservations since they had upgraded us to a different area without our consent. They put us in a completely different building than our kids which I accepted for about 2 hours before politely requesting a closer room, which they gave. We felt very comfortable and well cared for. Some staff seemed a little resentful and were hit or miss on being friendly but maybe our expectations were too high.
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Jan 12, 2025
Highly recommended
We booked Barceló Maya Caribe but were checked into Barceló Maya Beach next door after our flight was delayed 6 hours. This was fortunate, because they are nearly identical except our building (Tulum) is close to a small adults-only pool and bar—El Cielito—which was delightful. The buffet restaurants and al a cartes were outstanding, with plenty of delicious and healthy offerings beautifully presented. The beds were very comfortable, and the A/C was quiet. Sometimes noise from the hallway woke us briefly, but this reflected more on our rowdy neighbors than on the hotel. Internet was excellent—I even usually had reception on the beach. There was plenty of shade from the palm trees on the beach to the pergolas by the pools , and there would be more than enough loungers if the chair hogs wouldn’t be so selfish. (Please let someone else use it if you’ll be gone for an hour or more). We moved a shirt and sunglasses from a lounger (no one around knew anything about them) and enjoyed it for hours on one occasion. We hope to return on a future vacation.
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySpring Break groups are allowed with Quad Rooms. At least 1 guest must be at least 21. 5 nights minimum stay.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.