Resort Details

Dining
OnSite Dining
  • Brasserie
    Charming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
  • Caribbean
    Excellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
  • Coral Grill Restaurant
    Grill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
  • La Hacienda Buffet
    This restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
  • Mirador Buffet
    Specialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.  

  • Rodizio
    Enjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
  • Various Lounges/Bars

    - Coco's pool Bar 
    - El Cielo Bar
    - Theatre Bar
    - Carey Lobby Bar (Participation show at Carey bar)
    - Jaguar's Discotheque 

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • 24-hour front desk
  • 24-hour room service†
  • Beauty shop/salon†
  • Car Rental Services†
  • Children's play area†
  • Currency exchange†
  • Exercise gym†
  • Internet services†
  • Laundry/Valet service†
  • Lobby
  • Lounges/bars†
  • Luggage service†
  • Pool
  • Poolside snack bar†
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Shops and commercial services†
  • Wireless internet connection in public areas†

† Fees may apply

On-Site Recreation
  • Children's program †
    Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).

    Barcy mini disco
  • General †
    - Participation show at Carey bar
    - Cinema on the beach
    - Surprise night on the beach
    - Pirate's Island Water Park
    - Aquatic Sports
    - Dressel Divers ($)
    - Dolphinaris
  • Gym †
    Barcelo Maya Palace gym
  • Spa †
  • Sports court onsite †
  • Tennis court †
Off-Site Attraction
  • Playa del Carmen
  • XEL-HA- ECOPARK

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 18131 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average stay

    5 night stay with children in Palace, with other families. Pros: clean beach and pool area - beautiful ocean with fish swimming around you. Enough pools and play areas for all ages children. Basketball, soccer and volleyball. Cons: Basic outdated rooms in Palace giving motel vibes. Beds were very uncomfortable. AC unit leaked, in-room safe did not work. Food choice at Buffets was basic and not good. We did not try the specialty dining as tough to get reservation for our larger party - Book in advance. We left the Barcelo Resort twice as we did not want to eat dinner at Resort. Hard to find beach chairs as people leave towels and belongings on chairs and are gone for hours. No access to pool side snacks such as Ice cream, fruit, light bites to eat.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Short of Expectations

    A couple things we didn’t like about our stay where the resort could use an improvements. One was the music in the lobby and other areas. It was really depressing classical music everywhere we went. Even when upbeat music was played by the pool or evening, it was very dated stuff that no one really listens to anymore. The second thing we didn’t like was the lack of shows every evening. We didn’t see any good options to go to so it was a little boring in the entertainment part of our stay. Another thing we didn’t like is even though our premium level included room service, we couldn’t order anything besides soda and water. I couldn’t order coffee or alcoholic drinks to our bedroom and I didn’t see a menu for room service anywhere either. The next thing we didn’t like was that there weren’t enough staff walking around to offer drinks while we were in the lobby, breakfast, or by the pool. The 7 days that we were there, we spent most of our time by the pool/beach and had one person come up to us asking for drink orders one time. Other all inclusive resorts we have stayed at had multiple staff members constantly check in on us to see if we needed anything. We also had staff ask what we want at breakfast for drinks, we would tell them what we would like and they would just disappear and not come back with what we ordered. The last thing we didn’t like was some of the food options. Even though there were restaurants, we couldn’t get a reservation until our fourth night there. I also wish the buffets had more Mexican style dishes since I do love Mexican food and want to experience that while visiting Mexico. Otherwise the resort was very clean, beautiful, and most of the staff were nice. It was great to see that people mopped walkways every day and staff touched up areas needing paint everyday as well. Great resort but it could use a couple improvements to make the stay for some of the guests a more amazing experience especially guests that are paying for a premium level experience and getting a very average resort stay.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    overpriced

    Buffet was typical buffet food, but they didn't really stay on top of refilling food. You could make restaurant reservations but I've been there twice now and neither time was I able to get reservations for many of the nights and rarely before 9 pm. One reservation was 9:45 and then they rushed us to get out.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Would not return

    slow check-in/out. Not enough chairs and shade. Spring breakers are annoying. Hard to get reservations

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    great location for family vacation

    Spring break trip with HS senior group. The resort is beautiful and even thought it was full booked it didn't seem like it. It is so large it never seems crowded. The drinks are great and food is good. Book the restaurants early so you can get in. Great time for the whole family

    Apr 23, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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