Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9381 reviews
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Jan 15, 2025beautiful resort...rude staff
Beautiful beach, good food, awful service at the bars and buffet. Never experienced such rude staff at any all inclusive before which leads me to believe they are not happy and that's a management problem! Being completely ignored and looked over for mostly drunken regulars was weird. Sorry but you're in the hotel/service industry...do better. Great service at al a cartes. Best was Kyote! Best food and service we had at an al a carte. Had to get up at 6:30 am to grab a beach chair. Very chaotic. We enjoyed the piano bar I the colonial, and the mall was very impressive! Even won at the casino. My sister got ill on the trip and we went to the 24 hour dr. She was amazing! kind, caring and very knowledgeable. She diagnosed my sister and was given meds and 24 hours later she was feeling a lot better. Thank you to the dr, she's an asset to the resort! Rooms are very humid even with the air conditioning, our clothes were always damp. Definite mold problem. Smelled very strange. Rooms in need of an update. Lots and lots of families with small kids and lots for them to do... I think had the staff been better trained and happy that would have made a huge difference in my rating. Its hard to fully enjoy your holiday when you wonder what you did to get this treatment from all staff Also no eating anywhere except sitting in the restaurants which was disappointing. Who doesn't love fries on the beach? I would go back to Barcelo but probably Beach, Caribe or adults only, which was always very quiet, but beautiful resort on the best part of the beach (same with Beach and Caribe) We did enjoy our holiday as it was a trip with my sisters for my birthday so nothing could dampen how much fun we had! (oh, birthday champagne and strawberries ordered by my fiancé for me was delivered to the wrong room)
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Jan 14, 2025Good value
We visited for five nights with two adjoining rooms. My spouse and I had a king room and our adult children had a room with two doubles. For reference we have visited the area 13x mostly in moderate resorts such as this one. All staff with only one exception were very friendly and helpful. Resort looks modest upon arrival however grounds and facilities are impeccable and clean. Rooms were comfortable although extremely humid. Furniture and decor is a little worn but again, very clean. As others have said bed linens and items kept in the room always felt damp. Our bed was one of the most comfortable I’ve ever slept in. Buffet was limited compared to some other resorts and variety of food did not change much day to day. Food was a bit bland and worked for five days but longer trips would be tough. The ala carts were lovely. Those were our favorite meals. Especially the grilled lobster at the Colonial seafood restaurant. Service was normally prompt and friendly. Pool was beautiful. Plenty of shaded seating and chairs are lightweight and easy to move. We walked the entire beach and Tropical was by far the best. Only complaint was the water temperature. It was very uncomfortable. Poolside activities were fun.
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Jan 13, 2025don't go !!!
This hotel has major issues with the rooms.. moisture to 200% just disgusting. Always wet and at the end of my trip everything was almost a waste. Food needs improvement as well. Until they make room better, im keeping this review. Nice sea turtles
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Jan 13, 2025Beach wedding guest
We attended a friends beach wedding, we loved the food the drinks the staff , everything was absolutely beautiful. Very relaxing holiday. We got to see turtles and a stingray while snorkeling which was the icing on top of the cake. Only complaint is no face towels unless you are premium
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Jan 07, 2025Barcelo Tropical
The location is good. The room quality is poor. Uncomfortable beds, wet bedding, difficult to get a good nights sleep. The food is average with no variety.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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