Caribe Deluxe Princess - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9041 reviews

• 

  Great but

  Just leaving the resort. Very impressed. Grounds immaculate. Some neat wild life. Great beach. Three pools. Great choice of food and drink With all of that only a couple of issues. Staff in buffet often were spending more time chatting. Breakfast would be over before you would get a coffee. End of work. No. House keep. Not earth shattering but not the nest in our 1100 series’s of rooms. Not everything wiped down. More then a couple of times searching for shampoo and towels as none in room prior to dinner. No attention to detail. Earth shattering. No. Just a let down. One day the room not cleaned at all Planning trip end of March between here again or another resort we frequent Shout out to Anna and Moralis in the buffet Also to Ramon at the front desk who tried to sort out our issues. Also to Frenchy at the Beach Hut bar All in all a good trip

  Jan 18, 2025
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  Room service has been abysmal so far!

  If you expect your room to be cleaned and fresh towels BEFORE you need to shower before leaving for a scheduled dinner, good luck! 5:30 and wet towels! And a second garbage pail would be nice! On the positive side, there are lots of drawers and storage space for your clothes.!

  Jan 17, 2025
• 

  Excellent Service

  I had a very enjoyable vacation and stay at the Caribe Deluxe Princess Resort it was a very special experience. From curb service to the restaurant. I would like to express a special thanks to Carlos & Ana Patricia (Restaurant)for giving me an experience of a lifetime for their excellent service. I never had to ask for anything, they were always there with a smile and taking care of my needs. Please recognize these two employees for their excellent service that made my trip a memorable stay to remember. I hope my next trip to the Punta Cana Caribe Deluxe Princess, that these two employees are still there to greet me.

  Jan 15, 2025
• 

  Worse resort ever

  The food is not varied. It doesn't have international food, only typical Dominican food.There is no room service. Everything is paid for.The air conditioning in the room does not cool enough. They say that it is like that, the fridge or the little fritch, it does not cool the beer, it only keeps it a little cold, but that is not enough.We had two rooms, one of them had a broken safe, the bathroom keys were broken and did not work, we also did not have ham, the towel was put in on time but one of the rooms had a small damaged free which we reported and they never came to fix it. In restaurants that require reservations, if you arrive 5 minutes late, your reservation is cancelled and they won't let you in and treat you very badly.En el restaurante La carta que logré entrar, no te sirve nada la carta ellos ya lo tienen todo cocinado y te lo van trayendo In the restaurant La Carte that I managed to get into, they don't serve you anything on the menu, they have everything already cooked and they bring it to you in little pieces. The first thing they bring you is the rice and you eat it by yourself because 30 minutes later a little piece of sausage comes along. Then comes a little piece of steak that is cooked the way they want it, they don't ask if you want it well cooked or not cooked, it's just how it is. it's a nonsense.They don't have any entertainment. The beach area doesn't have any pool entertainment, and there's no music. It's a dull, boring hotel. I don't recommend it.Finally, the children's and adult play area, such as billiards, has to pay for anything, nothing is free, everything has to be paid for separately to use it.

  Jan 15, 2025
• 

  Extremely disappointed

  Unfortunately, until now, this review could have been a 5 star. We had an amazing welcoming by Rose, and a few other people have made the stay enjoyable but I’m extremely disappointed at the treatment I just received at the buffet. We have a one year old baby and just came back from the hospital and haven’t eaten since noon, so we got back to the hotel right at 10:00pm, and the receptionist mentioned we still have until 10:30pm to get food. While I understand there are other spots opened 24hrs, we chose to enter the buffet to get food for us all including the baby. From the minute we entered, we were told that they were closing, we all hurried to get a small plate, and not even drinks were offered, not one Coca Cola or juice (time still 10:15pm). I am feeding my baby, and barely any time to eat, when the lady comes and takes the other plates away and asks me why am I still eating. I looked at her confused because it was still 10:25pm and we’ve clearly had a day. She went around to the other tables who are also still eating, and comes back to me and says Still eating??? And then at this point I’m upset because how rude is that??? I am extremely upset at the lack of compassion, and zero sense of customer service! It’s super sad to see how one person can ruin a family vacation. Up until this point, I don’t think I can recommend this hotel to anyone I know. Will be making a post about the pros and cos, but this has left a horrible taste and it will be really hard to erase, compared to our previous visits to Punta Cana at Melia and Palladium were we received only the best and very best service. This event happened January 13th at 10:15pm at the buffet restaurant.

  Jan 13, 2025