Divi Aruba Phoenix Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3486 reviews

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  Love Aruba

  Love Aruba on a bad day. Weather, food, people, always great and doesn’t change. Normally stay at one of the high rise hotels, but did a redweek here. Grounds were nice, and were able to get a palapas on the beach no problem. Beach was a little on the small side, but was not crowded at all. Pools were nice and clean, and again easy to get a chair. Gym in resort was perfect, plenty of cardio equipment, and Dumbells and machines gave you enough options for a full body workout. Little farther of a walk to the restaurants, but definitely doable. Staff weren’t the usual go out of the way type, except for Bethelie Peter, who worked at Puredeli. She really went out of the way to accommodate us, and was truly a joy to see everyday.

  Jan 16, 2025
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  Very good experience

  Really good place. Friendly staff, not crowded like some of the other facilities. Pure Deli team was great, as was the food. A few issues with our door lock and shower parts falling off, but this did not diminish the very good wee we had here. We will be back.

  Jan 11, 2025
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  It was everything and more

  This was one of our best vacations. Everything was so nice, from the staff to the food to the amenities. We would definitely go back.

  Jan 09, 2025
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  The Good and the Bad - follow up with go a long way

  I’ll start with the positives - the staff is nice, friendly and tries to be helpful. Unfortunately they don’t communicate when they switch shifts and no one seems able to fully resolve any issues we have had with our rooms. As they deal with issues, presumably from all of the “upgrades” they’re doing, I think less focus should be on changing paint colors, and more focus should be on HVAC issues, fixing basic items in the rooms and on the pool deck and ensuring that the air in the rooms is safe and clean. The grounds are very nice. Pool is beautiful. The new grill is a nice addition. However, the situation with getting huts on the beach and beach chairs is absolutely awful. Unlike other resorts, no one asks for a room number when you take a chickie/hut so people take many Chickies/huts for one room, which means there aren’t nearly enough for everyone to sit on the beach. They need to rectify the situation and hire people to walk around and check the people are where they signed up to be. This is how it’s done at other resorts here in Aruba and it is much more effective. It’s actually a pretty simple process if they care to try to make it a pleasant experience for everyone staying. Restaurant food is good. Servers are generally on their game, but there aren’t many options. Happy hour is fun and the live music is a plus for sure. There’s a lot of room for improvement here. Communication, follow through and certainly a bigger focus on building infrastructure rather than putting “paint on a pig” as they say, would go a long way. And ensuring that people who stay especially owners. should not have to spend their trip dealing with room issues, etc.

  Jan 06, 2025
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  First time at the Divi Phoenix

  we had stayed at Marriott surf club twice. It is the facility people talk about most. We stayed at the Tiffy Phoenix this time because the rate was much more appealing and I would say the facility is on Moore with the Marriott. Overall, we were very pleased. The staff is excellent they really met our expectations and in some cases exceeded the units were very clean and spacious food is a bit of a mixed bag and you are a little bit removed from the main strip, but it’s a quick cab ride. We would return.

  Jan 03, 2025