Dreams Cozumel Cape Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

645 reviews

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  Ladies relaxing week at Dreams Cozumel

  My friend and I spent a week at Dreams Cozumel and as stated by others, as preferred guests, you have access to all three properties. As we had planned a relaxing holiday, we spent most of our time eating, drinking, sun bathing and reading. Once we discovered the preferred pool, we were in serenity without the noise of children enjoying their holiday. (Thanks Marguerito/Moses for putting up with us afternoon drinkers and our song requests - Jelly Roll!) It did not bother us much that the nightly entertainment wasn't much to write about. If you are looking for a party atmosphere, this is not the place. The Sky lounge at Secrets was good and provided a variety of entertainment and we met, danced and socialized with many people. All the restaurants were good, some better than others, but all with amazing views and ambiance. Olio was my favorite (tuna was excellent), Oceana was really good (best Mexican breakfast ever) with the Pizzeria coming in 3rd place with their fresh ingredients. We did not order room service as we never needed to wait for seating anywhere and walked a short distance to the Cafe every morning for a great Latte or Americano (they do have a Nespresso in the room but Cafe much better). They even brought you drinks/snacks/light meals when by the pool or beach. As we are in our 50s and feeling lazy, we did take the golf cart to and from Secrets a couple of times. (Thanks Oswald , XX and Rudy for putting up with us and our antics). The service was excellent! On the first morning by the pool, we were introduced to Moses who is a hotel concierge and is there to ensure that everything is good with your room and your stay. We told him that our air conditioner was pretty loud and with a quick note in his Ipad was able to get it fixed that day. Moses was around every day for whatever we needed. The best marguerita I had was made by Jesus at the Dreams pool swim up bar. Since we were there to relax, we were excited about doing the hydrotherapy circuit which was free for your first visit as a preferred guest. It was so great, that we returned and also had a massage. Totally worth it! My only regret is to not have gone snorkeling or bring water shoes. The stories I heard from the snorkeling excursions was that it was something that they had never seen before. A big variety of sea life, brilliant colors and white sand pristine beaches. Will definitely return and do this again.

  Apr 25, 2025
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  Spring Break- Easter Vacation

  Overall a good experience. We truly enjoyed ourselves. Given we went during the Easter holiday, they did an exceptional job with the activities, and setting up a beautiful dinner on the beach with the Easter bunny! The rooms were nicely appointed and comfortable. If they could update a couple things such as the menu,/drinks and refresh a couple areas,...I could certainly see us coming back.

  Apr 22, 2025
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  The Grammy for the Worst Vacation Ever Goes to.!!!

  There are three hotels: Dreams, Sunscape Sabor, and Secrets. The hotels are located on a property with beautiful beaches. The staff is very friendly, and the property offers the freedom to connect with all three hotels if you're traveling as a couple, as one of them (Secrets) doesn't allow minors. My reservation was for Sunscape, but without any explanation, I ended up at Dreams. I had planned to have beachfront access from my room, and not, as in this case, where I ended up on the fourth floor with ocean views and a completely different room than my reservation. The food was terrible, cold, flavorless, and full of flies. The buffet has no variety, and the dining areas vary by hotel. The restaurants that offer a la carte food are the worst I've ever been to. They fill your eyes with the name of the dish, but when they serve the food, it's a complete lie. The desserts are a bit lacking in flavor. What they serve is a pure sample of sweets, and only one place in the entire complex offers a sample cup of ice cream. The drinks are terrible; the cocktails and wines are limited and come with an extra charge. Taxi fares are US$20 per person from the airport and US$10 per person to Downtown each way. In short, I wouldn't wish my experience on anyone, and my greatest joy was the day I returned home.

  Apr 18, 2025
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  Wonderful stay at Dreams

  Had a fantastic stay at Dreams. Everything was wonderful. Service members were all lovely and friendly. Al La Carte restaurants were incredible. Never had to make reservations or wait for a table. No need for a towel card, use as many as you need and return them at your convenience. Lots of fresh towels daily. Just a very chill resort, just the way we like it. Shout out to some of the staff.....Rosana, Kenia, Mario, Gaspar, Elizabeth, Albertos and Ricardo. Would definitely go back!!

  Apr 15, 2025
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  Good, but have been to better.

  The resort itself was okay. The chair thing is real. Most chairs are taken by 6am but some not ever used. It was nice to have the three resorts to choose from for food/bars. Room service food was the best. The breakfast at Secrets Word Cafe was good (omelets and more choices then Market Cafe at Dreams). The beach is somewhat rocky when in the water and there was sea weed that was not cleaned up. The Spa service was very good. No shots offered at any of the three resorts - can't get mini-beers, etc. No champagne was offered when upgraded with UVC. I did get balloons, banner, wine, etc for my birthday. Lacking daily activities and night shows. I have had other resorts with much more entertainment. The Annanto and Pizza place were not as good as hyped up to be. A low key resort if you want to relax pool side and read. Staff were friendly. Jonathan Hernandez was amazing. He messaged me daily to see how we were and helped answer all of our questions.

  Apr 08, 2025