El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6291 reviews

• 

  Better options

  I would describe the hotel as spring break gone wild. The rooms are great, but there is a pool party every day and the noise is deafening. No chance of sitting on your balcony and reading a book or taking a nap. The restaurants are a joke. If you go at six, they tell you there is an hour and a half wait for a table, even though the restaurant is half empty. The food is mediocre at best. The only good meal we had was at the gourmet pub (excellent fish and chips). The buffet was subpar. The high end Asian restaurant was a huge disappointment. The hotel staff were great but, the food options and noise level from the pool were big negatives for me.

  Jan 18, 2025
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  Don't go unless you want to pay for a 2 star at 5 star prices

  I was very disappointed in our stay. Having read that is was voted the most romantic holiday for couples by forbes it certainly was a let down. For tui making this a 5 star it was not also disappointing. I have travelled to mexico more than a dozen times and this hotel was by far the worse one. No staff, breakfast i had to source my own cutlery, water, drink. Having to queue for food I felt like i was back in school. The evening entertainment wasn't anything special, apart fro the beach shows but the same acts over and over, but you have no comfy place to sit it is all hard wooden seats and no where to relax. The indoor show was terrible - again on horrible hard seats. restaurants were a joke - we managed to visit 4 i believe in 2 weeks stay as they were always full or a queue which for a 5 star is not on. Unless you want to pay crazy money for a VIP table for new year or beach show which by the way includes alcohol but i am all inclusive anyway i didn't understand - it was all about getting you to spend money. Te new year show was terrible and we were daft enough to have paid for the VIP table. The beach BBQ was terrible and again queues , also the meat was so bad i couldn't eat it and was raw- same queues every day for lunch - same food every day - waiting on pizza or burgers - no vegetables/salad etc at lunch and i am gluten intolerant so was a nightmare you needed to be in the secret service to know where dinner was or where anything was - i asked at least 20 staff where the coconut bar was and no one knew - then one day we saw at the pool it opened for 40 mins gave me coconut and closed and we never saw it open again - only on the last day did i learn seaside market had breakfast??? I am also gluten free and it was dreadful for lunch/breakfast and most dinner. On arrival we were taken to our swim up room ( not worth it as in the shade all day from the building in front) and on entering someone had been in left drinks and been in the bed? so we got moved. Then we were delayed on leaving and moved to another room and on entering this it had someones personal belongings still in the room as it was still being used?? I was also charged 80 dollars due to our delayed flight for keeping the room which was just crazy as tui covered the costs of the delayed flight and hotel ( next day to leave) would not recommend here its not a romantic couples resort but an american getaway for people with no kids. Nothing romantic - pestered every day by sellers on the beach, concierge selling tables to sit at a show on a comfier seat - if that Queues for everything - no pizzazz, rooms basic,nothing special for couples arriving,no welcome drink or nice things on the bed made from a towel etc little things you expect from a 5 star - id say this is a very poor 3 and that's on a good day. Understaffed and staff don't look happy at all. If you want a bed on the beach or pool get up early and get your towel down as they are all gone by breakfast ( from 8am) which to me is just mind-blowing this still happens also be aware they have a nudist hotel and beach located on the grounds - again didn't know this and didn't use it The other infinity pool hotel is mostly Americans ( which is fine we loved chatting to people from Canada and the usa) but more like a typical Benidorm holiday! not worth a visit for the foam party at all. also we got upgraded to premium room as we had a delayed flight 24hours and i have shared a photo of the bath ( yuck) Tip to hotel - get-comfy seats people cant sit on these rubbish wooden fold out things its so uncomfortable - stop selling selling selling we have paid for the luxury of a 5 star and we should be receiving it and give your head a wobble as New year was absolutely shocking - why not do the beach Buffett and allocate tables - not charge and do the show here with your fireworks as that's the worst new year party i have ever experienced.

  Jan 15, 2025
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  Wonderful all inclusive.

  Very happy my wife convinced me to give Eldorado another shot post covid. TUI BLUE has raised the bar at the restaurants for sure. Vegan and Mexican in particular. Sooo much better than prior management. Staff is fantastic. Beautifully groomed beach. (Definitely more of a beach destination than pools) You would be very hard pressed to find better snorkeling from shore anywhere in Quintana Roo. I like exploring new locations, but this one will deserve a three-peat.

  Jan 12, 2025
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  Read my review then make your own decision.

  First the positives, the staff are lovely and always happy . Bring a drinking flask this keeps your drinks colder at the beach, I got mine from matlan . My best advice if you are going to this hotel is to bring plenty of dollars for tips, Tesco do something called a tip pack , the more you tip the staff the better you get treated and looked after. Bribery will get you whatever you want for dollars. The restaurants, their are only 2 restaurants that you can book , Italian and Japanese the other restaurants are first come basis, you can never get in because the Americans have priority and are allowed to book any of them when they arrive, you will notice they get treated better than the English . Restaurant manager is called Lewis , we complained to Lewis and he did book all our reservations for us so we was very lucky. Hotel is taken over by load Americas and Canadas playing load music on the beach, drinking getting drunk, shouting to each other , it is not quite, the hotel is not a quiet resort always something going on . If you go over to the American side in the day time they have pool parties and foam party’s all day . The drinks are premium branded alcohol. Food for breakfast is omelette, any type of eggs , toast , pancakes with syrup, fruit , bacon , sausage , hash browns and a load of stuff that looks like slop , cheese , pasties, cereal. Food for lunch,burgers, hotdogs , chips, pizza , chips, fish and chips, chicken and beef fiesta's inside the buffet they do pasta, salmon and fish, soup, cheese, salad. The night time restaurant, the Mexico restaurant is really bad and the Mexico night they do on the beach is even worse, the show is good with the dancing but the food is really bad and if you want to sit down you have to pay for a table.£100 dollars. All the food is not good, not anything you would expect for a 5star or the price it costs to come here, I’m not writing this review to put people off this was our 3rd time and it has changed ownership and things have gone downhill and I think people should know what to expect. Their are 3 complexes in one and you can use the American side has much has they use the English side, their is also a nudest part called hidden beach, you can pay if you want to go in ,the Americans come over to the English side has their is more to do over the side and more restaurants and bars . Buggies take you to the American side and to the Japanese and Italian restaurants from outside of reception. Make sure you were flip flops when you go in to the toilets has the floors are always wet and dirty. Bring tables has you will get a poorly tummy. Use the hand sanitizer has some people don’t wash their hands. Bring jungle spray or you will get bit. Their are men on the beach selling hats , glasses, cigarettes and drugs. Some rooms are really noisy has the carts go past all hours of the night, and if you are near the bars they are open until 1pm then people leaving drunk and shouting. Tip the maid and you get new fluffy towels or they leave you ones that look like rags. The fish in the sea are harmless and the raccoons are harmless. The birds are fun to watch trying to catch the fish in the sea and are harmless. The holiday has been ok but we wouldn’t come back .

  Jan 11, 2025
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  2-3 star at best overall

  We paid close to $7200 for the all-inclusive package in including flights from Toronto assuming this was 5 star. Lets start with the pros, the facilities are great, room was great at had swimout on 4th floor. We spent most of our time on day beds which had plenty of availability. Room service was available in case of emergencies and was usually fast against there SLA of 35-40 mins. One time they came as fast as 10 minutes with food. The food itself was below average. We enjoyed the seaside branch which was small and the larger one at seaside palms. That is it for positives. In terms of negatives, service is non existant. Food is being served overcooked and sometimes totally cold (example in driftwood restaurant they serve cold chicken wings, shrimp and fires). Chicken and shrimp was overcooked to the point of being rubbery or dry. English is weak and no attempt is made by most staff to try to communicate or understand. Its usually throw the food on table in increments and leave as fast as they could. No one check is you have cutlery or water etc. Hunting for where you will be able to find food at any given time is a sport. The resort is big and frequently you will find yourself running around look for what is open. There is no central location which explains what is open and where you can eat at any given time. Restaurants are overloaded and you can only book two restaurants for one time only. Food is not spiced at all in buffets usually not even salt and pepper so tastes like hospital food. In terms of entertainment it was pretty boring. There was a new years show where most seating was reserved for those who paid. Rest were confined to the fringes and waiters were rude to kick you out even if you sat down on unmarked unreserved hard stools. Besides that one time there was a Mexican show again with reserved seating where you likely had to pay extra and one Jamaican band and a saxophonist. One time it was karaoke night with the guests entertaining themselves. We used the spa massage packages two time for a total of 2 hours and 10 minutes. It was a mixed bag based on masseuse. Overpriced for what it was and as always service provided was inconsistent. To sum it up overall very disappointing. Facilities 4/5, Food 2/5, Service 1.5/5, Entertainment 1.5/5, Frustration of navigating and looking for food 1/5. Was I happy and satisfied NO, Would I refer someone here NO. Staff need a huge amount of training. Tried all restaurants the Japanese, Italian, Aricifes, Gastro pub, driftwood, seaside market.

  Jan 10, 2025