Resort Details

Dining
OnSite Dining
  • COFFEE SHOP
    Start your morning with a fresh cup of coffee and a delicious treat, with the best Caribbean views. Visit us at our Coffee Shop and enjoy your favorite drink.
  • IN ROOM DINING
    Delight yourself with the very best options from our restaurants served directly to the comfort of your room. Choose from a wide variety of dishes for breakfast, lunch, or dinner including specialties from La Cocina or Sushi “n” Raw and let us take care of you with our vegetarian alternatives.
  • LA COCINA RESTAURANT & TERRACE
    Experience the best of Mexican cuisine with an international touch in Playa del Carmen. Revel in the casual and relaxed atmosphere of our oceanfront restaurant, La Cocina. Welcome the morning with our delicious gourmet breakfast or ease into your day with a wonderful lunch while enjoying the local delights and amazing views of the Mexican Caribbean Sea. At night, La Cocina transforms into a casual atmosphere which makes it the ideal spot for an impromptu meeting with friends or colleagues before the nightlife in town. Enjoy a menu with dishes and cocktails inspired by the sea.
  • POOL AREA
    Pair these amazing views with a refreshing cocktail or a mouth-watering ceviche. Discover all the culinary delicacies that can be delivered to your cabana while you keep enjoying the Mexican Caribbean sun by the pool.
  • SUSHI N RAW BAR
    Enjoy the best Sushi at our restaurant in Playa del Carmen. Sushi "n" Raw Bar is a unique concept in front of the sea that perfectly combines the traditional Japanese dish with a slight Caribbean touch, creating an explosion of flavors by bringing together the finest ingredients.
  • THE GRILL PLAYA DEL CARMEN
    The Grill at 1 26 is an upscale, modern, oceanfront restaurant that offers a fine dining setting, combining the elements of flavor, aroma, colors and texture and featuring a gastronomic experience in a large and sophisticated space. The Grill is the perfect spot for a great escape of the ordinary into paradise, whether it's a short weekend getaway to Playa del Carmen, a classy date night dinner or for corporate/family parties. The menu represents a modern spin on classic dishes including items such as short rib tacos, beef carpaccio, a full sushi & sashimi menu and a variety of USDA prime steaks. Our menu also includes the renowned signature Chef Menu Fridays featuring an exclusive dining experience like no other. We are IKM Glatt Certified.
On-Site Amenities
  • Baggage Storage†
  • Elevators†
  • Front desk†
  • Housekeeping†
  • Laundry Facilities
  • Parking†
  • Room service†

† Fees may apply

On-Site Recreation
  • Museum/gallery viewing †
  • Shopping †
  • Spa †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5490 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt Playa del Carmen

    Great hotel and great location. Had nice beach days most days and just a few days with algae on the ocean. Very comfortable bed and pillows. Attentive staff. Close to 5th avenue if you want to walk around town. Will definitely repeat in the future.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful

    Santos Jimenez was tops. Service was excellent. Always a happy welcoming disposition. A real pleasure to be served by and a real gentleman all around who made our family feel very comfortable and welcomed. Always with a smile and no ask too much for Santos to cater to - thank you Santos!!!

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent !

    Spectacular hotel setting. The design creates a wind tunnel down the middle of the hotel which is amazing! We had the entry level suite with an ocean view which was beatiful. Staff and service was excellent! We look forward to returning to this hotel.

    Apr 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Okay stay in Playa del Carmen

    Positives: * Great location in PdC (right on the main tourist drag) * Very nice pool areas * Right on the beach * Nice grounds. We liked the downward sweep from the lobby to the ocean. * Good and varied dining options (although expensive) * The staff was very helpful, especially when it came to switching rooms (see below) Negatives: * Our first room was so damp and musty that water was dripping down the walls and pooling on the floor. Apparently a lot of rooms have this problem. We were able to switch to a better room after the first night, but clearly the rooms are in need of updating. * Noisy every night we stayed there. Like, until after midnight. They don't seem to enforce quiet hours. The had a special event one night that didn't start until after 10pm. Bring earplugs if you are not a deep sleeper. * The facilities generally seems run down and in need of some TLC. We got a great deal and would probably go back for the same price, but I think otherwise there are probably better options in PdC.

    Apr 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Very average We will not go back.

    The configuration of the hotel is "weird". It is built on a hill overlooking a beach. So, you spend time going up and down stairs or a pathway. After a week spent in our room, we have not been able to turn down the A/C (too cold). Same goes with the electrical system that is somewhat automatic, and it is difficult to have the right light in the right place. The restaurants, there are three: Mexican. The grill and Sushis. The food is average (we ate in two restaurants) and like some other guests at the hotel, we decided to eat out. The beach... There are still some seaweeds in the water. It is not as bad as few years ago in Playa del Carmen but still, the presence of seaweeds in the water is not ideal. The swimming pools are full of young kids... Not ideal for swimming... We will NOT go back to the Grand Hyatt in Playa del Carmen

    Apr 10, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee inclusion :-

    To provide the following services and amenities, which enhance the guest experience:

    oIn-room Nespresso machine and capsules with daily refill

    o2 Bottles of of water per day

    oAccess to Fitness facilities

    oPremium WiFi

    oUse of hotel bicycles and helmets, subject to availability

    oGuided bicycle tours (3 times per week)

    oEntrance to Tortuguita & Hashtag club and game room

    oDaily Resort Activities. Some activities may be subject to an additional fee.

    oRotation of on-property entertainment programming and activations


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