Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12282 reviews
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Apr 24, 2025Wedding Experience/Review
We began planning our wedding exactly a year ago, and unfortunately, progress was very slow. Communication with the wedding team was frustrating—responses to even our most basic questions would often take weeks, sometimes even months. Although the resort assigns a dedicated wedding coordinator and planner, we were repeatedly passed off to different people throughout the process. This led to a confusing and disorganized email thread, with important information often lost or not communicated to the next coordinator. This was a recurring issue that made it difficult for us to move forward, as we frequently had to revisit previously discussed topics. New coordinators were unfamiliar with our contract sometimes, which delayed responses even further. At one point, it took nearly five months to finalize our room block agreement, causing us to lose room availability for our guests. Even though we had a WhatsApp group set up for quick communication, replies still took weeks. When we arrived at the resort, we introduced ourselves at the lobby check-in, expecting that our status as the bride and groom would be recognized in the system. We were supposed to receive a VIP welcome and wristbands. However, the front desk staff had no idea what to do, treated us as regular guests, and assigned us standard rooms. After checking in, I asked about a possible upgrade, but was told there were no rooms available. I asked upfront because I wanted to avoid the inconvenience of relocating after unpacking. Ironically, some of our guests and family members were upgraded—which we didn’t mind—but it was disappointing that the actual couple getting married wasn’t recognized or prioritized as VIPs. The day before our wedding, our main shower drain overflowed, flooding the resort’s public hallway. Thankfully, the staff responded quickly—four to five plumbers and three resort team members came to resolve the issue. Our on-site coordinator Viridiana handled it well and found us an upgraded loft-style room, which we appreciated. Despite the rocky planning process, we want to express our gratitude to our on-site coordinator Viridiana. She was attentive, responsive, and truly helpful in making sure things went smoothly once we arrived and all the way till the end of our wedding. We appreciate everyone who helped and contributed on our special day. I recommend that the resort’s wedding team be more attentive during the early stages of the contract agreement, as this is when most couples have important questions and need clarity. If a dedicated coordinator is assigned to a couple, it would make a big difference to have that same person stay involved throughout the entire planning process, right up to the wedding day. Most importantly, timely responses to emails are crucial—quick communication can ease a lot of stress and help couples feel supported. J &A
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Apr 22, 2025Paddleboarding
Jean was one of the best guides and helped us have the best experience possible. She was nice and friendly to all of us in the group. She gave us great tips and also took us on a nice scenic tour around the river that loops through the resort. 10/10
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Apr 22, 2025
Wonderful week at Family Selection
We had a wonderful week at Family Selection. We just got home last night and we are planning on booking again next spring. Our kids (5,6) had a wonderful time at the kids club with so May activities and even made some new friends. The food and restaurant were much better than last year and the spa was excellent as usual. Special shout out to our butler, Victor who went above and beyond to make us feel special. He brought our girls special treats almost every night and even prepare a bubble bath with balloons! We can’t wait to go back.
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Apr 20, 2025
Great casino night with fun dealers!
Casino night was fun because of Jean & Dante & Jafeth! Don't miss it! The prizes were great!! It's worth playing when you are here, especially with these dealers! We won awesome prizes! Fun night at the hotel grand palladium and all the kids could play too!
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Apr 20, 2025
Excellent service at the pool!
10/10 Today we met Emilo at the pool. He was excellent and extremely helpful. Came by to our location checking in on us and making sure we had our umbrella adjusted when the sun moved. He was very knowledgeable about the resort and was very helpful.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.