Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4524 reviews
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Jan 07, 2025Lovely clean & near Waterloo station
What a great stay! I had two nights here while I had a few work commitments to attend in London. I was well positioned to get to the various places and just a walk from Waterloo station was perfect. The room & bathroom were lovely and clean. I had all i needed and even used the Wifi to do some work in the evening on my laptop. Staff were friendly. Breakfast was delicious and I even took a pot of coffee up to my room to finish off a few emails before set off for my day! What more can you ask for! Great hotel, great staff. Absolutely would recommend and will return with my family next time we come to see a show!
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Dec 20, 2024
Do yourself a favor and stay here - it’s EXCELLENT
Brilliant brilliant hotel - nothing was too much trouble- Prosecco at check in , lovely fluffy robes and slippers in room. Cocktail lounge with city view- close to everything. Staff were simply amazing will CERTAINLY stay again/ thank you
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Dec 16, 2024
Brilliant hotel and perfect location close to Waterloo station.
This is a wonderful hotel with such friendly and professional staff who seemed genuinely interested in us and our visit. They catered for our needs in such a friendly manner. Valentina especially deserves a mention as she went the extra mile to ensure we had a lovely stay to celebrate my 70th birthday.
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Dec 08, 2024
Loved it! We will be back!
My daughter and I recently stayed for 9 nights and it was perfect! We were greeted with champagne upon check-in and the hospitality continued through-out our stay. The room was lovely, a little smaller than we are used to but it had everything we needed and very comfortable beds, wonderful towels! Breakfast was amazing and even being there 9 days, there was so much to choose from that we did not get bored. Felipe, the host at breakfast, made it even more enjoyable and we felt like old friends by the end of our stay. We had a drink at the bar one night and the bartender recommended fun places in the neighborhood that we would never have found as tourists. I would love to give him a shout out by name but do not recall. He was a grad student from India studying in London. We found the location of the hotel perfect. A bit out of the crowds but an easy 20 minute walk to Borough Market and other sites. When we didn't walk we opted to take the bus rather than underground as it stopped close to the hotel and we were able to get anywhere easily and see the area along the way. It was so nice to come back at the end of each busy day to the beautiful festive decorations of the lobby and seating area. We can't wait to stay again!
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Nov 16, 2024Above average but some room for improvement!
Staff were very welcoming and helpful when needed. Our room, although smaller than expected had everything we could need and our bed was really comfortable. The roof top bar was lovely to enjoy a drink whilst taking in the view. Our breakfast was plentiful but could have been warmer and even though we were on floor 8 we did experience a fair amount of noise. An ambulance depot down the street had regular sirens going past which can’t be helped but there was also work being carried out that meant regular drilling and banging noises throughout the day which wasn’t good when I experienced a migraine on our first day. I didn’t complain about this at the time to my regret. Also quite disappointed that although we had paid for a city view room, this amounted to a small window with very limited views. The location was ok with approximately 10 minute walk to the nearest tube but not as nice as some of the other locations I have stayed in at London before.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards and cashThis property uses eco-friendly cleaning productsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.
Know before you go: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-out is available.
Renovations: The following facilities or services will be unavailable from January 2 2025 to February 28 2025 (dates subject to change): One of the bars/lounges The property will be renovating from November 26 2024 to December 31 2025 (completion date subject to change). The following areas are affected: GuestroomsHallway Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Optional Fees: Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for childrenOffsite parking fee: GBP 14 per day (0.5 mi away)Rollaway bed fee: GBP 79.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.