Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure we’ve had in operation for several months, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian. Children can use both amenities as often as they like, always following the instructions of Vibe City staff. The soft play & slides area includes 8 obstacles, 6 slides, plus a toddler area for children aged 0 to 3 accompanied by their parents. The large obstacle course features 17 different obstacles, 3 exits, and 1 entrance, all within a safe environment of nets and soft platforms.
The maximum capacity is 10 for the toddler area (including parents and children), 15 participants for the soft play & slides, and 18 participants for the obstacle course at the same time, plus 2 staff members.
Ages
Toddlers: 0-3 years old (always accompanied by a parent/guardian)Soft play & slides: 3-12 years old (liability waiver required)Obstacle course: 6-15 years old (liability waiver required)
Rules
•Children must be supervised by a parent or guardian at all times.•Remove shoes, loose accessories, and jewelry.•Socks must be worn while playing on the obstacle course.•Do not climb on the outside of the obstacles.•Rough play or pushing is prohibited.•No food, drink, or gum is allowed inside the area.•Play equipment must be used safely and correctly.•Staff instructions must be followed at all times.•Access to the obstacle course is not permitted for those with wet clothing.•Not recommended for individuals with heart conditions, back and/or neck injuries, or any other relevant medical conditions or disabilities.•In case of an emergency, contact a staff member immediately.•The obstacle course is subject to scheduled maintenance. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22370 reviews
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Jan 17, 2025great place with great people
very helpful people and good service. they help you with anything you want and answer all your questions. very attentive to everyone. rob and hector are the ones doing the bracelet activities and they were so nice and patient and helpful to all the kids and even adults
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Jan 15, 2025
Such a great place to go with family, friends, couples and more! Very relaxing and overall great vibes!! Will be back
so much fun food was amazing best in Mexico, overall amazing weather, staff was great! Rob and baru are the best!! So kind. Entertainment was cool. Drinks were all good and we had great service the whole trip. I will be coming back here! The beach and pool were also perfect and kid friendly while able to have fun.
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Jan 14, 2025Great post-holidays trip to the HRRM - Heaven section!
Our group of five adults recently enjoyed a week-long stay at the Hard Rock Hotel Riviera Maya. For four of us, it was our third time to the resort – with the most recent being in 2022. Overall, it was a very fun and memorable experience and I would rate it a 4.5/5.0 score. Accommodations: We occupied two rooms: a Deluxe Gold Double Bed for three adults and a King Sky Terrace for two. Both rooms were spacious and comfortable, meeting our expectations. Service: The standout feature of our stay was the exceptional service throughout the resort. Staff members were consistently friendly and highly competent, enhancing our experience. The service at the adult pool was particularly noteworthy, both at the swim-up bar and in the lounge chair area. Light lunch options were conveniently available there daily. Dining: We dined at several on-site restaurants, all of which offered a variety of dishes accommodating diverse dietary preferences. The quality of food and service met our expectations, contributing to a satisfying culinary experience. Activities: • Golf: Two members of our group utilized resort credits to play golf at the Hard Rock Golf Club Riviera Maya in Playa del Carmen. They reported an enjoyable all-inclusive experience. • Spa: Two others indulged in massages at the resort's spa, finding the treatments relaxing and professionally administered. • Wine Tasting: All five of us participated in a wine tasting one afternoon, led by a knowledgeable sommelier. We sampled four high-quality Mexican wines, each paired with a complementary food item. It was an educational and delightful experience. • Evening Entertainment: The nightly entertainment options exceeded our expectations. We thoroughly enjoyed the larger shows in the auditorium, which were engaging and well-produced, as well as the live music and performances in the hotel lobbies. • Heaven Lobby Bar: We had a great time in the Heaven lobby bar, playing pool, enjoying drinks, and chatting with the friendly and personable bartenders. Areas for Improvement: • Pool Seating: Securing lounge chairs at the adult pool proved challenging. A significant portion of chairs were pre-reserved for resort club members, leaving limited options for other guests. Additionally, unreserved chairs were often claimed early in the morning, making it difficult for our group to find seating together. • Check-In Process: Despite arranging for early check-in, our rooms were not available until approximately 4:30 PM, which was later than anticipated. We also needed to wait in line a second time to receive our rooms. Time that we could have spent exploring and enjoying the amenities at the resort. • Restaurant Wait Times: On one occasion, we experienced a two-hour wait for dinner after placing our names on the list at 6:30 PM. This was longer than expected and slightly impacted our evening plans. Addressing the noted areas for improvement would further enhance the overall guest experience. In summary, our stay at the Hard Rock Hotel Riviera Maya was largely positive, highlighted by superior service, diverse dining options, enjoyable activities, and fantastic evening entertainment. We will likely return again in the future.
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Jan 13, 2025
Excellent time as always
We visited HR Riviera Maya over NYE. The celebration was outstanding ! Fernando and Nacho were our Butlers. It was a special trip for our family. I explained that to them and they did some special things for my daughter. They also answered and followed through on every question and request we had throughout the week! The new changes to the resort and Heaven side are great! We have been coming here for over 10 years (6 visits), and I can really notice the changes they have made to refresh the resort! The drinks by Diego at Jigger and Shaker were top notch! I wish it was open every night! The morning staff at Faro was awesome! We tried to have the same people every morning and our last day, they gave us a great card and special breakfast dish! Very nice and unexpected! The view there is incredible! We had an amazing time and cannot wait to return!
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Jan 13, 2025
Changes at HRRM, but still an amazing vacation.
I am a member and I haven't been to HRRM since 2019. Last time I went, half the resort was adults only. Now, only 2 buildings are adults only, so they are making it a more family oriented resort. The restaurants were very busy and it was difficult to get a table the first few days. We had an amazing couples massage, however the hydrotherapy is not included as part of the spa treatment any longer, which we were not aware of. You can still book the hydrotherapy, but at additional cost. The adults only pool (Eden) was great, and Ozzie and Mary were the best servers! We also really enjoyed eating breakfast at Faro restaurant every morning. Beautiful atmosphere, delicious food, and fabulous service. Shout out to the hostesses Paola and Cinthia, and waiters Marco and Francisco! We also did the romantic dinner on the beach and were surprised with a violinist and accordion player that played a few songs for us right at our table. It was a great way to spend our last night of vacation.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.