Hideaway at Royalton Punta Cana, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3085 reviews

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  Excellent Trip!

  We went on a couples friend trip and had an amazing time. Our housekeeper really took care of us. Our trip wouldn’t have been the same without our Vibe Team Member, Sexy Chris! She made us feel like family. We will miss her energy and sense of humor!

  Jan 17, 2025
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  Awesome All Inc.

  An amazing holiday. Beaches: Was nice and well cared for, waves can get a bit wild. Sea wasn't really calm enough to go snorkeling. Pool: Hideaway pool was good, entertainment can get a bit too much when you just want to chill. Sunbeds can be an issue as some people were getting the reserved by staff.. however always managed to get one. Bevvy's: Antonio at the hideaway beach bar was great and looked after us. The main lobby bar was very annoying to get served of an evening... Even if you're waving a tip in the air. 😡 Restaurants : Hideaway is 10/10, al a carte breakfast, lunch and dinner, no need to book staff are awesome. Steakhouse was good but difficult to book, i had tomahawk... Was awesome. Zen Usual show cooking, was fun and food was nice. Rooms: No complaints, house keepers were great. Rooms nice and modern, bed comfy. Check in: This let the hotel down slightly and hence 4/5. We had carry our own luggage upstairs to room.. we expected more for a Royalton. Overall a great stay, hope you find review useful.

  Jan 17, 2025
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  Hideaway Adult only family review

  We stayed in the Hideaway area, which had really nice rooms. We had garden facing which actually worked well as they were quieter than pool facing. The restaurant booking system is terrible, too many people sharing 6-7 restaurants and not enough covers. Obviously all the Diamond club get what they want, as their butler books for them. We couldn’t get a family of 5 into the steak restaurant all week, despite 4 of us trying to book when the booking window opened at 6.30pm! What’s more annoying is that when you walk past these ‘fully booked’ restaurants at 6.30-8.00 they are half empty but won’t let you in bc you don’t have a booking!! There is only 1 Hideaway restaurant which you don’t have to book, nice food, but the menu gets old after a few days. The main buffet is good, but again an adult only buffet would have been appreciated since most kids seem to be unsupervised and stick their fingers over everything instead of using the serving spoons. If you don’t time it right the queue goes out the door for that too. So restaurants I’d give this hotel a 2star, rooms 5, service 5. The Hideaway beach area is not roped off or signposted beachside, so families are constantly coming into the area as it’s less busy, not their fault and easily avoided if it was properly cordoned off on the beach side as they walk along from the family beach. Most were well behaved, but it’s embarrassing seeing them evicted and annoying that we paid more for adult only which was not the case most days. The access is precarious too, if you aren’t good on your feet, then you’d struggle to get up and down to the beach. I felt sorry for the staff, carrying drinks up and down all day must be challenging. Definitely a lawsuit waiting to happen 😂. So beach gets 3 stars, beach service 5, bar staff 5. The view gets a 5star too! In summary, nice place for a week or shorter, pay the extra for Diamond club but be prepared to share all the restaurants, bar one, with kids, babies and if you don’t want to pay the extra, you’ll be eating in the buffet mainly, unless your lucky enough to get a restaurant through the ridiculous app! Probably wouldn’t come back to this property, we only want adult only resorts from now on.

  Jan 17, 2025
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  The negatives outweigh the positives.

  We booked a swim out room in the Hideaway, which was a diamond club room. Our butler Victor Lopez was very attentive to our needs and I can’t recommend him enough. As far as the pool area, the hideaway section ,the adults only section, was small and quaint, and the bar within was great (juan’s bar) and the bartenders there/wait staff were great. I highly recommend “Wilson” who was working poolside to make your stay the best and comfortable so make sure you look for Wilson if you go there . also I encourage tipping the staff that go out of their way to make your stay a good one. Buffet was great. Size .selection amazing. Some of my My disappointments with this place are the following : as far as diamond club I don’t know that it’s worth the extra money. There’s no consistency with what you are supposed to receive at least with the diamond club room. The bathroom area and shower could be cleaner. What was supposed to be in the minibar was not unless you asked every day or a caught the man who replenished the drinks in the mini bar. I stayed with a group of friends, and we all came to the same consensus about the things that we’re lacking. Other than Dorado, which is a child free (small Menu) restaurant which the food was decent the service was mediocre at best. That restaurant the food was acceptable, but I felt the buffet was way better. A The hibachi and the other specialty restaurants I felt the food was terrible , hibachi. The chicken you could not even chew no flavor. and same for the steak. The steak house was ok And don’t waste your time getting roped into a 90 minute presentation for what I thought might’ve been a timeshare thing with a company called prime because it’s a rip off and a scam. If you ask me even if they offer you a free massage which by the way feels like getting run over by a truck it was not at all a professional massage. Being able to try the spa was enjoyable for the hydrotherapy because it was free and you could go one time per room overall I would not return to this resort based on my experience, a side of the positives that I mentioned.

  Jan 15, 2025
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  Memorable Honeymoon at The Hideaway: Highlights

  My husband and I visited The Hideaway in Punta Cana and, overall, we received exceptional service. Here's our experience: The rooms were a decent size, though the bathroom was on the smaller side. However, everything was spotless, and we never experienced a shortage of supplies. Check-in was a bit confusing, as we had never done a Diamond Club check-in before. We were taken away in a golf cart without any explanation of where we were going. Thankfully, my Spanish-speaking skills came in handy, and the driver finally explained that, due to our status, we’d be checked in at a separate location. It would have been nice to know this in advance since it was our first time visiting. We arrived late, so we had to eat at the main buffet. While the food wasn’t great, it sufficed for a late-night meal. That evening, we met our butler, Dennis. Initially, he was good, but as he got to know us, he became great! He provided 10-star service, and we highly recommend him. He was incredibly responsive to our messages and made our honeymoon extra special. On our fourth day, he prepared a beautiful room setup for us, which we truly appreciated. He also arranged a romantic dinner on the beach as part of our honeymoon, and it was absolutely magical. Our server for the dinner, Estarling, had an infectious smile, a fantastic attitude, and impeccable manners. He made the evening unforgettable! Our room was in building 3, which we loved because of its central location. It was close to everything, so we didn’t have to walk far to reach most areas. Our cleaner, Estela, was incredibly sweet and hardworking—she really stood out to us. The best restaurant by far was Dorado, where we were treated like royalty by Baron. We went there for breakfast almost every day, and it never disappointed. We also had excellent service from Molina at the main buffet and the steakhouse—he was consistently stellar. Wanda at the main Diamond Club lounge was outstanding as well. She made us feel at home and always kept the drinks flowing without missing a beat. The Hideaway pool was our favorite, as it was exclusive to guests like us. The pool attendant, Wilson, was fantastic and ensured we were always well taken care of. The bartenders were equally amazing, always quick and efficient with drinks. Jean-Paul, one of the entertainers, brought so much energy and personality—he’s perfectly suited for his role. We also loved the Mexican restaurant, Cantina, located at Splash. Our server, Dilenny, was wonderful and provided excellent seThe nightly entertainment was good—no complaints there. Now for the negatives: 1. Difficulty getting change: We had large DOP denominations and couldn’t find anywhere to get change. The Hideaway front desk didn’t have any and sent us to the Diamond Club main desk near the front lobby, which then sent us back to the Hideaway desk. This was frustrating and unacceptable—they should be better prepared to assist guests with such basic needs. The exchange place on the main floor also refused to help. 2. Luggage pickup issues: On our last day, the bellboys didn’t come to our room to collect our suitcases, despite us scheduling it in advance. We had to escalate the issue as our Nexus tour bus had already arrived, and we couldn’t leave without our bags. All in all, it was a great week with perfect weather (minus our first day, we were greeted with some rain).

  Jan 12, 2025