Hilton Moorea Lagoon Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4950 reviews

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  Absolutely wonderful in every way; location, level of luxury, food, service, facility, staff attitude, food, fun!!

  We arrived in Maria for the first time and felt we were very well taken care of with a wonderful introduction to the area as well as the level of luxury and service that we received. The food was wonderful and the service was equally superb. The location of the resort allowed many opportunities both inside and outside the facility for splendid recreation.

  Jan 07, 2025
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  Great Location, Maintenance Needed, Service Inconsistent

  We are just back from a stay at the Hilton Moorea, and overall had a good time. It’s expensive, but it’s also somewhat unique, so we decided to splurge on a holiday getaway here. A few pluses and minuses to mention: We found most of the staff to be quite friendly and helpful, but there were a handful of notable outliers that we found very cold, bordering on rude. We booked an Overwater bungalow at the end of the pier, and it was a great location. That said, the nearby ice machine was broken for the duration of our stay, which meant a long walk anytime we wanted some, which was often, because the small minibar in the rooms don’t really cool the contents much. As other have noted, there are quite a number of broken or cracked boards in the deck, so watch where you step. Also, several of the workers race around on their golf carts in a way that made us sometimes feel like they found us to be an inconvenience. They’d race up behind us and stop in a way that was startling. The room itself and the bathroom were spacious and clean. Bed was very comfortable, and we found our location to be quiet. Great showers! The sliding door to the deck had seen better days - all kinds of bends and gashes in the metal closing mechanism. At check in, they strongly encourage you to leave that door locked when away, because your room is accessible from the water side. As a a consequence, we were perplexed that the housekeepers generally left that door unlocked. We also found it odd that the housekeepers were smoking on the pier. They are tremendously unclear about what is included and not included. Our stay included Christmas, and the website when making reservations said that the Christmas dinner was included. On site at the resort, there were flyers advertising a Christmas Eve dinner, at a substantial additional cost. I asked at the front desk, and the person looked us up and said the Christmas Eve dinner was included, but not the Christmas Day buffet. And, she looked at me like that was the stupidest question she had answered that day. It started to make us wonder what other things we neglected to ask about that are unclear. This would be a super easy problem to solve with minimal focus. In the end, the Christmas Eve dinner was included, but they charged us double for the drinks we had. I lacked the energy to dispute it. We found the food to be fine, service a bit on island time, and prices high. The location of the Hilton is such that there’s really not much else within an easy stroll, so unless you have a car rental, you’ll likely eat most of your meals on site. On day of departure, it kind of summed up our experience when we called to get a golf cart to come pick us up with our luggage, but it never happened. After another call and wait, we elected to just walk. I lacked the energy for a third call. In summary, the Hilton has the location and potential to be a 5 star resort, but deferred maintenance and very inconsistent service takes it down a couple of notches for us, particularly when balanced against the price you pay.

  Dec 27, 2024
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  Avoid if you expect good service, views only

  Went on a honeymoon and the staff was so incompetent. First they took over 45 minutes to pick us up to go to the hotel. Second, the person who greeted us seemed unable to pull up our reservation and needed us to print out the reservation confirmation. I was traveling with family and they randomly dropped bags in rooms with one room getting no bags and another getting to sets of bags. The service for the bar was fine but the front desk was a total mess. They did nothing to rectify any of their errors and acted annoyed that they needed to help. The service would be fine if it was some random Hilton but for this price? What a disaster

  Dec 24, 2024
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  A once great resort is now in significant disrepair

  The last time we were here (over a decade ago), the hotel was an Intercontinental. A completely different experience - it’s unsettling and unpleasant to see how far this place has fallen. There is no longer a lagoon to snorkel in, the room we were in was in need of significant maintenance, and the dining choices were fair to poor. The staff tries hard, and is consistently pleasant and upbeat, but they don’t have much to work with. The staff also appear to be working twelve hour shifts, which impacts their ability to provide consistent service and is unacceptable to me to see as a guest. It’s surprising that Hilton even allows their name to be used on this resort, given the amount of deferred maintenance needed - deck boards that are unfastened and trip hazards, wall coverings peeling off the walls, toilets that don’t flush properly, exterior lighting not functioning, internet and television service that goes down daily and Is spotty at best, restrooms on property that are not in service, the list goes on. There is a lot of history to the Intercontinental shutting down during pre-COVID, but to reopen it without a full remodel left a haphazard lodging experience. Not recommended

  Dec 20, 2024
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  good service @ the hilton moorea spa

  this review is for the spa only as i have previously reviewed the resort. The ladies staffing the spa are 1st rate and show a very caring attitude toward their guests ...my wife's hip was giving her trouble from the long flight...she made an initial appt. w/ the spa to seek help w/ the discomfort. They made a follow-up appt then. The massage therapist was very competent. The result being 85% resolution of her pain and loss of movement, which is quite significant....Afterward the spa front desk called w/ a wellness checkup....we are very pleased

  Dec 01, 2024