Resort Details
- Castaway Grill and Shipwreck BarServes frosty tropical drinks, hamburgers, hot sandwiches and salads poolside.
- Lobby LoungeOverlooks both the lobby atrium and adjacent lake offering full cocktail service, wines by the bottle or glass, specialty coffees, scrumptious shared bites and pastries
- Mini MarketOffers fresh-baked pastries, ice cream, Starbucks coffee, pre-made sandwiches
- one80 Sport Grill & Bar
Immerse yourself in this energized atmosphere with a menu of American favorites, family games and a network of over 40 TV's broadcasting the biggest games
- The Watercress CaféTake in our lakeside view as you dine for breakfast and lunch. Your family can enjoy a buffet breakfast with their favorite Disney characters every Sunday morning
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf,Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- Playground
- Pool
- Restaurant†
- Room service - limited hours†
- Sauna
- Shuttle to local attractions
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
† Fees may apply
- Children's pool
- Fitness center on-site †
- Jacuzzi
- Playground
- Pool3 outdoor pools
- Spa †Relax and rejuvenate – mind, body and soul – at the Kay Casperson Lifestyle Spa & Boutique, a 10,000-square-foot haven for beauty, wellness, and transformation.
- Tennis courtLighted tennis court
- VolleyballSand volleyball
- Golf †Resort guests enjoy preferred tee times at Disney's five 18-hole championship golf courses
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7422 reviews
-
Jan 16, 2025Excellent Service
Barbara, at Citrus 28, went out of her way to be kind to me while she provided excellent service. She worked with other staff to make sure that I received requested food items and that they were prepared as I requested. I feel like I made a friend. Thank you!!!
-
Jan 16, 2025Nice stay
I stayed here two nights with my kids. It’s expensive but you know that going in. My room was large and clean. The staff was nice. I did book a Disney springs view and paid extra and didn’t get it. They should be consistent with that. The pool was nice.
-
Jan 14, 2025Meh . . .
Really wanted to love this hotel, but I can give it 3 stars at best. Pros: 1) large room, 2) comfortable bed, 3) nice pool bar/jetted tub/pool/lazy river area, 4) plenty of towels in bath, 5) extra blanket. Cons: 1) excessive fees - as of January 2025 daily self parking including tax is $ 37.28 and daily resort fees(includes shuttle to Disney parks) with tax are $ 43.88. Total $81.16 extra per day. 2) Unfriendly staff - I talked with a helpful and professional gentleman at the front desk by phone when I needed to inform the hotel that flight delays would cause us to arrive around 4 AM. Unfortunately, that was the only person we encountered that way. Over 3 days, during typical interactions with staff did anyone smile, say "how can I help you?" or greet us in any way that made us feel welcome or that they wanted guests there. They weren't rude, just acted as if they'd rather be anywhere else but at their job. 3) Self-parking is some distance from the hotel and somewhat difficult to find and navigate into and out of with room key. Access card to parking lot doesn't always work. In inclement weather you can reduce the amount of time walking outside to self-parking by using the furthest entrance/exit to the convention center(unlocked from 6AM-11PM), but you have to discover that on your own. The distance from self-park to the hotel could be somewhat strenuous for anyone with mild mobility issues. Parts of the self-parking area are not well lit. Summary: adequate but nothing special. Be aware of additional charges when comparing rates to other hotels.
-
Jan 09, 2025
Awesome Staff Gladys and Grace
The Letterpress restaurant was a wonderful surprise in the hotel. The food was delicious and plentiful. The staff were so attentive and knowledgeable. We want to compliment Gladys and Grace for their kindness and their superb customer service!
-
Jan 09, 2025
We haven’t even gotten to our room, but the experience is already top notch!
Just got here, but the experience is already great. Mario the guest ambassador did a great job explaining a special promotion that Hilton has and got us signed up for our next vacation essentially. Very friendly staff and an overall great looking property. Would recommend friends and family to stay here!
- AdvisoryA minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge deskThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.