Resort Details
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Gift/News stand
- Grocery store
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1870 reviews
-
Jan 17, 2025Five Star Building But Not Five Star Service
We splurged for the Presidential Suite in the Guadalajara Riu and compared to other suites in the hotel, it was considerably more expensive. Based on the photos and description, we thought it would be worth it. Not so much, as it turns out. The room itself measured up to the description, but the condition of the room and the caliber of the service didn't come close to what we see in most five star establishments, including many others in Mexico. Here is a short list of the areas in which Rui fell short: 1. Free minibar was included in the high price of this suite. What do you get for that? Soft drinks and 2 beers. 2. After you use the water and coffee they provide, you don't get more when daily maid service occurs. You have to ask for it. 3. Stains were present, some offensive and off-putting, on some of the furniture. 4. The room was too cold and the bedding was inadequate to allow us to sleep at a normal temperature. Once we learned that the AC stays on all night regardless of how the thermostat is set, things got better, and once we asked for blankets and more than the one pillow that was provided per person, things got better, that is UNTIL: 5. The music on the rooftop bar, one floor above our top floor Presidential Suite, was so loud after 11 pm that it was impossible to sleep. After 2 calls to the front desk and a considerable wait, the music was finally turned down. 6. There is a nice, large shower but it was quite dark because one of the two light bulbs was out, and this shortcoming was never noticed by staff. Or if noticed, it wasn't fixed. 7. When I asked for more water the day before we were to check out, at around 9 in the morning, we were told that we couldn't have more water because the hotel's policy is to refuse to refresh water on the day of checkout. I found this shocking since the hotel warns guests not to drink the tap water and not to use it for such basic things as brushing your teeth. Evidently the corporate office places a higher priority on saving money on the cost of bottled water than the health of their guests. They did ultimately provide us with water. But then again, we weren't even checking out for one more day! 8. Most 5 star hotels provide turn down service. I personally don't care much about this but Rui doesn't provide it. 9. I do like the chocolates that 5 star hotels provide with turn down service and one night, an attendant came by and offered us the most un-special chocolates there are----Hersey's kisses. 10. There is a Club Room available for guests who pay for certain rooms, and of course, that was included with our suite. However, we found that the Club Room is not worth visiting, either for it's atmosphere or it's food and the weak assortment of beer and wine that is sometimes present there. Actually, both times we went in they failed to have both red and white wine, which they say they offer. In short, almost none of the personalized service we have come to expect in 5 star hotels was present here. There were a number of people who were helpful to us. Hugo, in particular, was a beacon of superior service and we are very grateful to him. The breakfast service is on par with mid-tier 5 stars, and for that we were grateful. The building itself is well decorated and the common areas are well maintained. I leave with the impression that the staff is not well supported by upper management and that they are in the uncomfortable position of having to do too much with too little support. Perhaps this is because it is challenging to fill so many rooms in such a large hotel in a market like Guadalajara, and most rooms are sold at low rates making it a challenge to achieve profitability. For those seeking a more special experience and willing to pay for it, I would steer clear of the Rui.
-
Jan 12, 2025Viva la ano nuevo
Hotel was clean, convenient, and secure. Beds were very good. Breakfast was espacutlar! We had a great time in Guadalajara in part to the great location, the hotel is well situated to see the things we wanted to see.
-
Jan 08, 2025
1st Time Visitor!
A work trip became a vacation as well! 2 week stay and a lifetime of memories. I look forward to the next time I can stay at a RIU Resort!
-
Jan 06, 2025
Much better than expected.
Far surpassing expectations in terms of facilities and service, though location is not walkable to any points of interest.
-
Dec 19, 2024Dec 2024 stay at the Riu
I have been coming to GDL for the last 10+ years for work. I always choose the Riu and I really like the Riu. However, A couple frustrating things. In the tool I use through work (concur) to book travel it sometimes shows the Riu is unavailable, I'm assuming because you are fully booked? Also in this same tool, there is place to send a message and I always send the message of needing a king bed for I'm a larger person. It never seems that you get this message and you were not able to give me a room with a King bed. This happens almost every time, but once in a while you will have a room with a King bed. Is there a way to book directly with you but use my company's policy to confirm if you are really full at times? Also, is there a better way to communicate that I need a King bed?
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Self parking fee: MXN 90 per dayValet parking fee: MXN 150 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.