Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13788 reviews-
Sebastian is the man!
Sebastian was a great bartender and took really good care of us. If you get. Chance to get a swim up room with the pool bar, I highly recommend it. When you don’t know what to order, leave it up to him and he’ll take care if you. Especially if you like spicy tequila cocktails.
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Unforgettable experience
really love this place I will definitely come back bring my family for vacation here, everyone is nice , nice people, beautiful views and great food ,best taco !!!! First time in Mexico Cancun unforgettable experience for me and my friends.
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Very nice family vacation!
We traveled to Xcaret as a family group of 10 people for 5 days. We were attended by the butlers BEATRIZ UGALDE and JIMENA RODRIGUEZ, they were excellent!! They made our vacation very pleasant, they made us feel at home. Thank you very much!! The New Year's Eve party was very organized and fun. We had a great time.
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Great service and drinks
Sebastian at the pool bar by Mercado on Mexico side is amazing. Friendly and drinks are great. Pool and bar are very clean and well kept. Alcohol choices are premium choices like grey goose and don julio 100. I recommend this resort to all friends
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Sebastian has been the best person I have ever met in my my life. Tip him generously. He deserve it more than anyone.
SEBASTIAN at the bar by the pool has made this the most fantastic vacation ever. I cannot express how much of a blessing he has been and how wonderful he has been for over a weeks stay here in Cancun. He is the best of the best and I would recommend everyone and anyone come by to see him for a drink or even just a couple laughs. We will have to come back to see him as he has made this stay more than delightful.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.