Resort Details
- American Bistro RestaurantA marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
- Food Truck SunnyEnjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
- Snack CareyDelicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
- Various Lounges/Bars
- Las Palmas
- Vertigo
- Carey
- Las Olas
- Robusto
- El Telon
- La Perla - Various Restaurants- El Lagulio, Buffet restaurant
- La Home, Gourmet restaurant
- Naga Hibachi, Japanese restaurant
- La Pamilia, Steakhouse restaurant
- El Maguey, Mexican restaurant
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Pool
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Convention Centre†
-
This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's pool
This resort has a kids splash park.
- Children's program, onsiteSTAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- General
Other activities include:
- Aerobics
- Yoga
- Shooting tournaments
- Archery
- Basketball
- Cycling
- Billiards
- Bocce
- Gymnastics
- Table tennis - Golf location (onsite/nearby) †An 18-hole golf course is available.
- PoolThere are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
- Spa †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †Golf course located within a mile of the property.
- Live EntertainmentLive nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9286 reviews
-
Jan 16, 2025Great Service!
The staff were really incredible! The house keeper, Mari, who was assigned to our room was amazing. Also if you go to the buffet in the morning or lunch, ask for Santiago. We stayed in his section for our whole stay and he was always so attentive and friendly! They made our stay so much more enjoyable!!
-
Jan 15, 2025Good but room for improvement
Overall, we give this resort a 4. A couple days we loved the resort and other days we were frustrated. We would go again for the beach and the night activities. Pros: - Staff was super friendly. We have been to about 10-12 all inclusive reports and this was one of the best staff we have seen. Extra call out to Hector at the gym, Angel in nighttime entertainment, and the guy making omelettes. Amazing staff overall. - Buffet food was very good with many options - Beach was beautiful and plenty of chairs - Night activities including New Years Eve and Rock Tails were great - Golf course was in great shape Cons: - I paid for a full ocean view but they didn't have one on my first night. We had to change rooms on day 2 and they did not give a refund for the difference in price - Specialty resturants except for hibatchi did not accept reservations. So if you wanted the steakhouse or Italian, you needed to get in line at 5PM and they tell people to go away around 6:30. We wanted to enjoy the beach and eat closer to 7 or 8 so we were stuck at buffet every night - Communication is poor. Although we loved the New Years Eve event, we almost missed it. No signs or advertisment and when we checked in they only mentioned needing reservations for the buffet dinner. We were walking around the resort and we just bumped into the NYE party. Many people in line were in the same position and were turned away from the party. Luckily we were able to get into the party without a reservation
-
Jan 12, 2025Save your money
Food was awful. If you want to eat at one of the restaurants get there early and have low expectations. The sushi was cream cheese and rice. The room service and buffet also terrible. The only thing I can state positively was that the Beach was beautiful. Everything else was subpar.
-
Jan 10, 2025
DO NOT COME HERE
DO NOT COME HERE! DO. NOT. COME. HERE. This place is an absolute scam for all inclusive. I purchased a beach front, swim out villa and wish I never came here. Cons; - Purchased a king bed swim up villa, checked in all they could offer if double beds or basic room with king bed. If I wanted the original king bed I bought I’d have to down grade to a normal room. - No liquor in room only beer. You have to pay extra for liquor. - Good luck going to any of the restaurants. Unless you go at 5 pm they will tell you “the restaurants is closed for the night”. This is at 630-7 pm. - The buffet is the only option basically for food. Well for dinner it is. It’s inedible. The buffet will make you gag. - We had to go buy a bottle of liquor because how badly the drinks are water down. You will have 8-10 and not feel a thing. You will need to add you own to feel anything. - constant construction outside our beach front villa. - Your mini fridge will no work and will not cool anything down Pros; - Pool is nice. - friendly staff - good beach. Overall, I will NEVER go back to an iberostar ever again. You’re better off else where. Please please save your money.
-
Jan 08, 2025
Ouch!
Where do I start. First time taking the kids with us to Mexico and it hasn’t been great to say the least. When we booked we were offered the option to upgrade our room upon arrival. We were able to do so after tipping 100$. We were given room 121 which I would strongly suggest you avoid if you visit this resort. The room was decent looking and had a great view(sarcasm) of the roof of the building on one end and the plumbing section of the hotel on the other end. The “pull out” bed or couch was broken and had exposed broken pieces of wood underneath the seat part of the couch which could have impaled someone if they sat down hard on the couch. Half the lights in the room didn’t work and the “hot tub” on the patio wouldn’t drain and was falling apart. My wife notified concierge of our disapproval of the room and after negotiating with them for an hour was offered another upgraded room known as a “master suite” but for an additional 80$ a day coming out to just under 700$ for the remainder of the trip. Weird how a resorts subpar room led to us paying more for their issues. Not how it usually works and this was after my wife was in tears for how the room was and our experience thus far and staff did not seem to care. The resort itself hasn’t been updated in over a decade so you can imagine how outdated and broken everything is. Our “master suite” door between rooms does not close, the floor has many cracked tiles that could cut your foot if you aren’t careful, the faucet in the bathroom is loose and moves all over the place, one of our balcony doors didn’t close until I was able to bend the retaining linkage mind you we are 5 stories up with kids. The staff members here seem okay , but a fair amount of them are just texting or browsing their phones all day. The kids club was a joke day one, one person who was laying on the floor playing Nintendo was the daycare person who was “watching our kids”. We went to the gym while the kids were in kids club and I was asked to not drop the weights after I used a cable machine??? I played dumb and said I don’t understand Spanish and the guy just walked away. The food is okay, the alcohol seems watered down and it’s hard to find a waiter or waitress by the pool or beach. Less than accommodating for sure, but I’m not sure if this is the norm for a family resort. Bottom line. Room should have been comped for the inconvenience of their problems. Resort needs to update their rooms and facility for the price we and other families are paying. Staff needs to be more accommodating and attentive to guests. Press Instagram/texting and more customer service oriented. Side note: just the icing on the cake for me, my daughters were cold after getting out of the ocean and said they wanted to get in the hot tub. We made it to both hot tubs and both of them were heated to a glamorous 75 degrees and felt actually colder than the pool. Iberostar- do better, take care of your guests and accommodate any issues your guests have instead of up charging them. Potential future guests- Book somewhere else. Worst México experience I have had and we have been to Mexico a dozen times.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.