Iberostar Selection Jardin Del Sol Suites

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4048 reviews

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  Lovely hotel, great location and super staff!

  Hotel is lovely, great location, a 10/15 walk to the centre and beach. We stayed in a standard room but would definitely recommend the hot tub rooms or Star Prestige rooms as an alternative. Excellent entertainment team and cocktail/drink selection from the bar an food selection. Waiter service by the pool is excellent. All the staff are really friendly and cant do enough for you. Would definitely recommend.

  Apr 25, 2025
• 

  Another fabulous visit

  Just back from our 5th visit to this beautiful hotel. Staff are as amazing as ever and always remember us. It really is like coming home. The rooms are really spacious and clean (the lady who cleaned our room was great and we had lovely “towel animals” left for us on the bed, with chocolates for eyes!). The hotel wasn’t full (had only opened for the season a couple of days before) but all facilities were available in all parts of the hotel and food choices were still as plentiful as usual (just a couple of food choices that weren’t as hot as they could have been). There is a bus stop close to the hotel where you can get a bus into Palma, Andratx etc at a very reasonable cost. I would not hesitate to recommend this hotel - we certainly love it and can’t wait to return!

  Apr 21, 2025
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  3 night break

  Just returned from a 3 night fabulous stay at this hotel as a family of 5 and have to say photos on various web sites do not do it justice. Views from the reception as well as rooms are stunning. check-in was quick and easy, rooms are very spacious and extremely clean, beds and pillows are very comfortable. Swimming pool area is quiet and peaceful, pool is very cold but didn't stop people having a quick dip, Pool towels are provided along with a choice of sun beds and umbrellas no need to be up early to reserve a bed. Food was ok on all inclusive, but would be good to have more choice rather than the same each night. Would defiantly recommend this hotel and will be returning soon. tip; take an iron.

  Apr 20, 2025
• 

  A little bit of heaven on earth

  The suites all had sea views, were well appointed and were spotless as was the rest of the hotel The staff were professional yet very friendly and nothing was too much trouble. Breakfast was amazing with pretty much anything you could wish for and could be enjoyed whilst taking in the views. This was a place of total relaxation and somewhere to fully recharge the batteries. Highly recommended.

  Apr 17, 2025
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  Hen Do Ruined by Terrible Management – Would Not Return

  We visited Iberostar Jardín del Sol Suites as a group of 18 to celebrate my hen do – a trip that was sadly ruined by the disgraceful service and poor management from the front office team. From the moment we arrived, the experience was disappointing. Due to an error on the hotel’s end, we were made to wait over three hours to check in, only to find that every single one of us had been placed in the wrong room. Four people in our group had not initially upgraded to all-inclusive, but due to the chaos and confusion, we were pressured into upgrading at a cost of €70 per person, per day. No form of compensation was offered for the long delay – we were told the glass of cava given to us on arrival was the apology, despite the fact we were already all-inclusive and had paid for it. The issues continued on the second day when we were told there was a problem with our room. It hadn’t been cleaned, yet someone had entered while we were sleeping – without knocking – to leave a note telling us we needed to vacate. We were forced to pack up all our belongings and were moved to a significantly smaller room, with an absurdly high bed that was completely unsuitable for the three people assigned to stay there, including the bride-to-be. We refused to stay in that room and, after another 2.5-hour wait, were eventually put back in the original room. On the final day, we then had to wait yet another hour just to be partially reimbursed for one day of all-inclusive – despite losing a total of over 6.5 hours across our short three-day stay. To make matters worse, our room was never cleaned during our entire visit. The level of service from the front desk was absolutely shocking. Staff were even overheard making derogatory comments about us in Spanish, not realising that members of our group could understand them. It was deeply unprofessional and upsetting. I would never return to this hotel and cannot recommend it to others – particularly for special occasions. That said, I do want to highlight that the pool bar and restaurant staff were fantastic – incredibly friendly and hard-working. The food was also excellent. One of the bar staff even mentioned they work from 4:30am until 11:30pm, and it shows in their dedication. Unfortunately, no amount of good food or friendly bar service can make up for how mismanaged and stressful the rest of our experience was.

  Apr 14, 2025