Resort Details
- Various Lounges/Bars- Grill de Playa Snack Bar
- El Puente Ice Cream Shop
- El Puerto Snacks
- El Faro Bar - Various Restaurants
- La Hacienda Mexican Restaurant
- El Puerto Steakhouse
- La Dorada Mediterranean Restaurant
- Hashiru Japanese Restaurant
- El Colonial Gourmet RestaurantReservations and dress code required. Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThe resort has a Fit & Fun Fitness Program.
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf †
- Hot tubThere are 3 outdoor hot tubs.
- Motorized Water Sports †For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water SportsActivities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 3 pools on-site.
- Sailing †
- Spa †Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †There are 2 lit tennis courts on-site.
- Live EntertainmentLive nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9383 reviews
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Jan 17, 2025Amazing experience!
Oscar from the entertainment staff was amazing! Great personality and super friendly! 10 out of 10! Second time going to this resort and did not disappoint once again! So happy we chose this resort for our wedding, all wedding staff were super helpful and made us feel calm during our special day! The stone gazebo was beautiful!
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Jan 16, 2025Beautiful grounds and excellent service
Just came back from weeklong holidays. The resort itself has beautiful grounds, lots of wildlife and the nicest beach I ever seen in Mayan Riviera. It is very well maintained and extremely clean. Overall the staff were very attentive , fast, and friendly. We stayed in block 34 (right in the middle of the resort) and our housekeeper, Baby, constantly made sure we have everything we need and kept our room spotless. I would also like to mention Valeria, who works night shift at the reception for her kindness, help and taking such a good care of us . Although the resort has a little less than 500 rooms, it feels huge and involves a lot of walking. It has a golf carts, which can take you around, however, if you like to be in close proximity to everything, it might not be for you. There are couple of things which need improvement: 1. A’la carte restaurants: only Japanese and Brazilian require reservation, the rest of them is based on first come and first serve basis. We waited at french restaurant for an hour and a half to be told that they will not have a table for us and we can try to come back another day - very tiring and disappointing. It seems that you can only be lucky if you lineup 15 minutes before the restaurant opens to make sure you get a table without waiting. It is very annoying and perhaps should be changed to full reservation system? 2. The beach: there is not enough loungers on the beach and it is very crowded. We are beach people and for the first two days, when we made our way to the beach after breakfast, it was impossible to find any chairs. After that experience, we would take turns to visit the beach at 7 am to reserve the chairs, however, even at that time majority of them was already reserved . It was very frustrating and somehow needs to be improved. 3. The resort doesn’t have a sport’s bar and/or any food and alcohol concessions open after 1 am. Our flight was delayed over 8 hrs, and when we arrived at the resort, it was around 4 am , hungry and tired, and everything was closed. We found that strange and disappointing -we visited many resorts in Mexico in the past and it was our first one which didn’t offer 24 hrs service. The food was ok, a bit repetitive . The Star Rock Cafe was closed every day, not sure for what reason. The mall beside resort is a nice addition : they have a coffee shop, crepes and ice cream shop, taco stand, burger pit and a disco bar which are part of all inclusive stay. Great way to spend a day and do something different. Other than that all was good and we enjoyed our stay.
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Jan 10, 2025
Brenda’s Outstanding Concierge Service Made Our Stay Unforgettable
From the moment we arrived, Brenda, the concierge, made our stay unforgettable. She was warm, welcoming, and incredibly helpful, offering great advice on shopping, local activities, and how to make the most of our time at the hotel. Her genuine kindness and attentiveness truly enhanced our experience, and we are so grateful for all of her recommendations.
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Jan 10, 2025
Exceptional Service and Warm Hospitality from Brenda
Brenda, our concierge at Iberostar Paraiso Waves Beach Resort was absolutely wonderful—friendly, knowledgeable, and always willing to help! She provided us with fantastic recommendations for shopping, activities, and tips to make the most of our stay. Her warm and approachable demeanor truly enhanced our experience at the hotel. Thank you, Brenda, for making our trip so memorable!
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Jan 06, 2025Average resort
There are definitely pros and cons to this resort. My wife & I were expecting more but this resort is good but could be better. We agree with most of the reviews that there are too many times where there is a wait time for restaurants. Also, all of the restaurants are open on specific days. I'm guessing they are trying to save money. So we had to return it. In the long run if you have more to choose from you will have less customers complaining. Food wasn't bad but there were times it wasn't hot. Some of the restaurants are not air conditioned or have nonworking air conditioners. For my wife & I that's a big deal especially in the summer in Mexico smh. This is a big deal especially if you are trying to sell your resort. The employees at the resort are very nice and helpful. The spa is wonderful. Finding chairs at the pool is a joke. I did have to move a few towels on chairs that were "reserved" for more than an hour. The beach is nice. Entertainment needs serious upgrading. Not having anything to do after 11 pm is a big turnoff. The night club was okay but needs to be open later and every night. It is supposed to be a vacation resort. We didn't catch any shows so I can't comment on it. I would say that they need more family shows.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.