Resort Details
- BonsaiJapanese a la carte restaurant. Teppanyaki show cooking.
- CozumelInternational buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.
- La Gondola RestaurantItalian specialty restaurant featuring a la carte dining.
- La HaciendaMexican specialty restaurant featuring a la carte dining.
- Mare NostrumMediterranean specialty restaurant featuring a la carte dining.
- UxmalBeach restaurant offering grilled foods and snacks for lunch.
- Various Lounges/Bars- Uxmal beach bar
- La Mascara disco bar
- La Plaza theater bar
- El Paso lobby bar
- La Marimba restaurant bar
- Kiosko beach bar
- Tikal lobby bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
Fit & Fun fitness program.
- General †Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water Sports
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling
- Pool4 outdoor pools.
1 Swim-Up pool bar. - Sailing †
- Spa †
- Steam bath
- Teen programs †
- Teens disco
- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †A golf course is located within 5 miles of the property.
- On-site Entertainment
Live nightly shows in theater
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9210 reviews
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Apr 21, 2025Great, Friendly staff!
Love this resort! Great location, great rooms but especially great staff! Please double everyone's pay here because they all are so friendly and work so hard to make the guests experience the best. Thank you to the staff! Love this resort and would rate it a 10!
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Apr 19, 2025
You had us at hello!
We had such a beautiful trip from start to finish! The pristine property along with the magnificent white sand beach, surrounded by nature and friendly people made every moment very memorable! Our son enjoyed the Star Camp— and made friends from all over the world! Pretty cool! Almudena made everything super smooth so we could take advantage of our prestige membership. I drank my weight in pineapple mojitos- and we really loved the Italian restaurant! Highly recommended resort- one of our favorites so far!
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Apr 11, 2025Lovely but in need of updates
Staff are wonderful....everyone friendly and attentive. Beach beautiful....cleaned daily so no seaweed. Buffet excellent, beach restaurant just ok. Smoke house restaurant was a disappointment…not to our liking. Italian and Mediterranean very good…salmon at Mediterranean delicious as was steak at Italian (but cold when served) rooms need update. Very few outlets especially for cpap users, extension cord needed as no outlets near bedside tables. No drawers for clothing so left ours in suitcase. Walkways through jungle are a bit treacherous…don’t try with heels! Flat sandals for this resort. Wildlife lovely but coati visiting and sleeping ( and leaving a mess) 💩on our third floor balcony was a bit unwelcome. We are repeat guests as we do love this resort…and will return but planned upgrades for next year are definitely needed. (A coffee shop near beach would be awesome) updates to pool would be good also as it is very deep need a floaty to enjoy.
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Apr 08, 2025
Brilliant hotel - great location, staff and facilities
We have had pleasure of visiting iberostar resorts in Europe for many years and twice previously in Mexico. We found our third visit to Iberostar Quetzal/Tucan another magical holiday with our family. Lots of amazing staff at this hotel, all with smiles on their faces. From the entertainment team, Stefanie and Brandy were both great. But special mention to Victor, who really went above and beyond to make our holiday more special - thank you. No hotel is perfect, however for us, we always value cleanliness, good food and space to unwind. The quetzal hit all this criteria. I would honestly ignore the bad reviews - we’re super fussy but loved so much about this hotel. For those looking for 5* we would say the expected updates of rooms would capture this rating. Whilst the limitation around booking restaurants can be frustrating, if you book early, it’s not difficult to get reservations where needed. The quality and selection in the Italian, Mediterranean and particularly the two large buffets was excellent. The atmosphere in the buffet restaurants was always pleasant and far better than many all inclusives. We had perfect nights’ sleep - with comfortable beds and no noise at all. We have very active children 9/11yrs and this age group isn’t really catered, they want to be doing all the “ teenage “ group activities but were not allowed. The hotel should identify how to cater this group, previous years, archery, table tennis, football etc was available every few hours but they weren’t allowed to participate in these this year - Diego was strict on this and it wasn’t until our penultimate day that the oldest one was allowed - and only because we pointed out that other, younger children were doing these activities. Luckily other entertainers (previously mentioned) were amazing and made up for this. A highlight for us was seeing so much beautiful wildlife roaming free - particularly the agoutis, coatis, raccoons and spider monkeys. Another brilliant holiday - would thoroughly recommend.
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Apr 03, 2025So much to improve
Let me start with the fact that Im still note done with this vacation. Im writing this review while still here 1. Hotel needs upgrades showers are really bad 2. Pool chairs are always taken if you arrive after breakfast around 9 there is no place to sit. 3. Coffee maker in the rooms are terrible and the is no creamers. How can someone who need milk drink black coffee’s 4. Out fridge barely works, when you open the cabinet where is hidden its like sauna in there 5. Not much to choose from the food u less you like see food. 6. They have the stupid smoke free policy which you can’t even smoke on balcony otherwise you will receive a note stating that you will be fined $250 7. When everyone leaves the room power goes off in the room so your devices wont charge while you eating breakfast etc. While I was before in iberostar and I loved it. After this stay I wont be returning back to one. For this price I might have tried just something else. Iberostar you have so much to improve.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.