Resort Details
- BonsaiJapanese a la carte restaurant. Teppanyaki show cooking.
- CozumelInternational buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.
- La Gondola RestaurantItalian specialty restaurant featuring a la carte dining.
- La HaciendaMexican specialty restaurant featuring a la carte dining.
- Mare NostrumMediterranean specialty restaurant featuring a la carte dining.
- UxmalBeach restaurant offering grilled foods and snacks for lunch.
- Various Lounges/Bars- Uxmal beach bar
- La Mascara disco bar
- La Plaza theater bar
- El Paso lobby bar
- La Marimba restaurant bar
- Kiosko beach bar
- Tikal lobby bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
Fit & Fun fitness program.
- General †Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water Sports
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling
- Pool4 outdoor pools.
1 Swim-Up pool bar. - Sailing †
- Spa †
- Steam bath
- Teen programs †
- Teens disco
- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †A golf course is located within 5 miles of the property.
- On-site Entertainment
Live nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9167 reviews
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Jan 16, 2025Excellent resort, high quality services
We spent one of the best vacations at Iberostar Waves Quetzal in the 1st half of January, 2025. There are many positives that I could mention and truly nothing negative. I will only refer to one particular aspect of their services that we were truly impressed with. We are having a temporary walking disability that makes walking on the sand and funding a beach chair and palapa very difficult. On our first day there while we were struggling finding a spot as the resort was at a high occupancy rate, Omar who is responsible with security saw us and offered us a palapa that was marked reserved for those with disability and brought us beach chairs. He put our name and room # down so it remains reserved for the duration of our vacation. We were truly impressed and could not thank him more. Kudos to Omar and all other staff at Quetzal who work 24/7 to make sure everyone who book their vacation there get the best value for the money spent.
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Jan 09, 2025
Can't wait to go back!
I spent ten days at the Iberostar Quetzal in December. It was my 37th time and it was an awesome visit. The staff at this hotel can't be beat! Everyone is so friendly and always anxious to help and make sure you're having a good time. The food was great and we never had problems with getting into the restaurants we wanted but the buffet was just as good. They talked about closing for renovations from June to December but that has been put on hold. Our room was always cleaned first thing in the morning but sadly no towel animals even though we always tipped well. The pool was a little on the cool side but so was the weather in comparison to other years we traveled at the same time. It didn't keep us from going in! So much fun to see the same staff. Grecia in the office, Mauricio the bellboy, Leticia one of our favorite waitresses, Apolonio our very favorite chef, Omar by the pool, Nataneal and so many others who have been there for several years are just a few of the people we look forward to seeing! These people are like family and are the reason I will always come back to the Quetzal!
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Jan 04, 2025
Amazing Riviera Maya resort
Beautiful grounds with animals, monkeys roaming Great Playacar beach incredibly Clearwater great diving Services Wonderful bar services Wonderful food with a lot of options Renovated rooms by the sea Yeah, we went over the holidays and had a great time. Lots of kids activities.
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Jan 01, 2025
Great experience.
This resort is phenomenal. The variety and quality of the food is amazing. There are great options for all meal times. Everyone is so friendly and accommodating. We had a large group and everyone could not have had a more wonderful experience.
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Jan 01, 2025Iberostar 5* it is not.
We are currently staying here, so will put in a full review when home. We booked this hotel, as we’ve stayed in several Iberostars, so presumed this would be the same. How wrong were we… There are no staff coming round taking drinks orders around the pool. This would be fine if there were enough bar staff but there is often a large queue. On a more than few occasions they have run out of aperol, champagne and tonic for drinks. We just get told, we’ve run out for now. So have to walk from the beach to the hotel reception. Cannot get tea or coffee at pool either. No decaf coffee in the breakfast buffet restaurant. We might use Iberostar for Europe again, but will look elsewhere next time
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.