Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10007 reviews
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Jan 17, 2025Couples getaway
Abraham at the French restaurant did a fantastic job as our server. The food was amazing and was delivered with quality!! Highly recommend. The service was impeccable along with the friendliness of the staff. The overall experience at the resort will have us coming back again.
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Jan 16, 2025
Paradise
We love Pao….she is friendly personal and so wonderful, can’t wait to come back! She helped us maneuver around this incredible facility! Pao always helps and looks so beautiful everyday. Her English is perfect and she is familiar with the area
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Jan 15, 2025
Amazing resort!
This resort is amazing!We had a weeks holiday over New Year’s Eve 2025I have to say what a spectacular party this resort put on!We had a buffet dinner to start,a specialty menu of prime rob,beef Wellington,lobster,crab and all the high end sides you can imagine.We we’re stuffed,Didn’t really feel like a party but when we got over to the motor lobby,all that changed!Spectacular dance party,ambient lighting,candles and violinists playing to modern pop music,fire works,pizza,champagne,huge screen tv for videos and countdown and a great dj!What a treat!The rest of the week was amazing.Food,excellent ,service excellent(shout out to Luz and Rosaura at the pool service and Myrna from the beach club,who always managed to make us comfortable with towels a chair as my husband can’t sit on long chairs.) Also special shout out to Antonio,the night front manager,he was so friendly on our late night arrival,and throughout our stay.if I had only one minor thing to say ,and so minor…we would have liked a pasta station at the buffet.its easier for those with a fussier taste. So all of this to say,fantastic and we are headed back at the end of January!Cant wait!
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Jan 14, 2025
Amazzzzing!
Omg! We had a blast. The food, the drinks, the service. We will definitely come back. Paola Colin was absolutely wonderful and very attentive. Highly Recommend this vacation to anyone. We plan on coming back next year. The Beach was beautiful and the weather was so warm.
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Jan 14, 20253rd stay - we love it
3rd time at this resort, annual girls trip. Big fans of Iberostar - have stayed at other iberostar properties in other countries. Grand Bavaro in Dominican is the best - this one a close second. Service is excellent. Food pretty good. Staff here is nothing short of incredible, each and every one. Concierge so helpful and professional, especially Pao Colin. She will move heaven and earth to make sure you get the best.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.