Resort Details

Dining
OnSite Dining
  • Aqua
    Lobby Bar
  • Cornwall
    Buffet
  • Es Palau

    Gourmet


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Exodus
    Theater Bar
  • Galleon

    Steakhouse


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Hemingway
    Cigar Bar
  • Kiniro
    Japanese

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
  • La Toscana

    Italian

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Lucea
    Swim-Up Bar
  • Port Maria
    Buffet
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • 24-hour front desk
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Nightclub
  • Non-smoking rooms available
  • Pool
  • Poolside snack bar
  • Sauna
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services

  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.  

     Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

On-Site Recreation
  • Beach
  • Direct access to a beach
  • Fitness center on-site
    Fun & Fitness Program
  • General
    Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
  • Motorized Water Sports †

    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.

  • Nightclubs
  • Non-Motorized Water Sports †

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling

  • Pool
    There are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
  • Sauna
  • Shopping †
  • Spa †
  • Steam bath
  • Tennis court
Off-Site Recreation
  • Golf location (onsite/nearby) †

    18 Holes, Caddy Required

    Unlimited green fees, carts are at an additional charge. ($)

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9958 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Another Great Family Vacation at an Iberostar JOIA Resort

    Our family visited the Iberostar Joia Rose Hall Resort in Montego Bay, Jamaica in November 2024. This was our first visit to this resort (after previous visits to Joia Paraiso and Joia Bavaro) and found the resort to be beautiful with wonderful people working at the resort. We would like to thank various people that made our vacation very enjoyable: • Cedric was our Ambassador and he was simply amazing! Even though there are still issues with Members making dinner reservations, he made sure we had dinner reservations for 6 every night and even on a day he had off, he made sure someone else took care of us. Not only did he make sure we had dinner reservations, he made sure we always had whatever we needed in our rooms. If we visit the resort again, we will request to have Cedric as our Ambassador because he really made the trip wonderful for all of us. • Sean was our Bellhop that first greeted us when we arrived at the resort. He guided us to the Prestige Lounge to check in and made sure our luggage arrived safely to our rooms. He also took care of us when we departed – he arranged our transportation back to the airport and took care of our luggage so we could enjoy our last morning at the resort. • Star Prestige Lounge – Everyone at the Star Prestige Lounge was so friendly and ensured we had everything we needed. The following people were wonderful and a pleasure to interact with – Genel handled all pre-coordination before we arrived to ensure we had what we wanted in each of our 3 rooms; Deidrian checked us in when we arrived; Dontae was a great Prestige Lounge bartender that made tasty cocktails any time we stopped by. • Butlers – In addition to Cedric as our Ambassador, we had great butlers throughout the week that took great care of us – Rennardo, Devon, Valentine, and Omar. • Prestige Beach Area – The Prestige Beach Area was beautiful, and the staff there always set our chairs and day beds up and introduced us to new, tasty cocktails throughout the week. We thoroughly enjoyed getting to know Donavan, Merrick, Renee, Moesha and Brittani throughout our stay and treasure the picture we all got with them on the beach. • Restaurants & Bars – The following people took care of us at the various restaurants and bars throughout the resort – Alexia (Lobby Waitress), Omar (Breakfast Buffet), Kenroiy (Surf & Turf), Chevoy (Italian), Tomar (Breakfast Buffet), and Nicholas (Lunch Buffet). • Massages – The family enjoyed massages from the following massage therapists – Nickeisha, Martin, Clarice, Shenique, and Roxanne. The only disappointing part of the trip was our last dinner. There was a wedding at the resort our last weekend there and as a result, several restaurants weren’t open to all guests. Our only option the last night was the Italian restaurant, which we enjoyed earlier in the week, but they were out of 3 dishes – all of which someone in our party was planning to order, so people had to settle for other options and in some cases, there weren’t dietary options for everyone. Otherwise, this was another wonderful family vacation at an Iberostar Resort. We look forward to many more vacations using our Black membership and the perks it offers while enjoying such friendly people that make our vacations so relaxing and memorable!

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Part 2 of Welcome to what might be a number 2 show

    After a bad first day experience for Consandra and I, the next 10 days were wonderful. Nadika the assistant Guest Service Manager sought us out and listened to our concerns. She was great and helped change our minds about the resort. The Butlers were great - we had Devon, Omar and Rennardo, they helped make our stay very enjoyable. The Entertainment Team go out of their way to engage guests in activities, led by their manager Davey. There are daily activities by the pool and beach. For the two of us, with one exception, all of the food venues served quality food, you feel like you are in a restaurant, nicely decorated rooms, white table cloths. If you love lobster, this is the place to be. Lobster is available for Lunch and Dinner at each of the different food venues without an uncharge like you find at other All-Inclusive resorts. After Dinner, the Entertainment at night was excellent! The rooms are quiet, well kept and the beds are very comfortable. They take great care of the property, working on upkeep on a daily basis. Every Staff member greets you with a smile not only to the guests but to each other. Now for some negatives: - Coming out of Covid it seems odd that a resort would put unsealed bottles of water in the room, not very sanitary. A simple solution which we have seen other resorts is to supply the guests with sealed (empty) metal water bottles that can be filled from refill stations on each floor. - We have stayed at several All Inclusive resorts and there has always been a selection of Liquor in the room, here there are no bottles of liquor in the room. We were told by several guests that they did do this in the past, but discontinued this service. - Smoking should not be allowed around the pool or in the area of the lounge chairs on the beach, designated smoking areas away from the public area need to be provided - A feet into the water the seabed is covered with seaweed, which can harbor jelly fish. It would be great if they would clean the seafood from the seabed in the beach area. Again we were told by other gusts that this was done in the past, but has been discontinued. - Finally a small pet peeve for mine is only having a rainfall shower head in the shower. There also needs to be a hand held wand. All this said, we enjoyed our visit so much we have already booked a return visit in October.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Complex and food

    This was my best vaccation to date, the staff were so helpful the food and drink was exceptional and the entertainment was excellent, we will be coming back next year, thank you to all the amazing staff, I'd like to say a special thank you to Ann-Marie who has kept in touch since we've arrived home and Cedric for his customer service throughout the stay.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    When I first arrived, I didn’t know what to expect but I was introduced to Christopher the Butler, who was so amazing. I ended up buying membership in the club because of him. They say first impression is the most important and believe me his first impression on me was amazing Gary Butler Rohan Butler were also very amazing attentive to your needs. I am definitely a part of the IB star family now and forever Omar from the club and young ladies are definitely the best. The food was amazing entertainment was amazing. Definitely five star. I have no complaint. I feel as if I had known everyone all my life definitely will be seeing me often. Thank you, Gary for the courtesy in my room also thank you Christopher for your impeccable service.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jamaica Jamaica

    This hotel is definitely 5 star ⭐ and most of that as to do with the butler service Christopher and Gary two of the best over and beyond to made our vacation ❤️ amazing they are like night and day how do I go home with out them now lol overall the food and entertainment pool bar the beach I can go on all day about this place we're thinking of coming back in a few months can't wait to see my butler's again this time the family we'll be coming a long on till next time ❤️

    Apr 01, 2025
Hotel Advisories
  • AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
  • AdvisoryAdults Only Resort.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  

    STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

    • All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
    • Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
    • In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.