Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash your strength with the soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a Brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our on-stop-shop is suitable for all of your souvenirs and quick snacks needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside Brav?o you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico?s independence.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Steam bath
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Wet n'Wild
- Kukulkids
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Interactive Aquarious
- Cinepolis Cancun
- Dolphinaris
- Planeta Kids Cancun
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Jungle Tour (half day) - On-Site Tour Desk
- Xel-Ha (Full Day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1278 reviews
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Jan 17, 2025January 2025 beach trip
We have had a fantastic week at the JW Marriott in Cancun! The entire staff from the front desk, the pool staff, the breakfast crew in the Bravio restaurant and the room service staff are completely dedicated to making our stay 1st class! Elezar at breakfast tempered us and gave us first class service! Giovanni and Adrian made our mornings and totally prepared our chairs for a full day at the pool! Raul, Alvaro, and Manuela saw to our comfort with food and drink around the pool. The staff have been amazing! We have had a great stay and will definitely come again!
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Jan 13, 2025Mixed Experience at Peak Season - Better During Off-Season
This expansive Marriott property maintains high standards for cleanliness and service. The facilities are well-kept, and staff generally provides good service. However, our post-New Year stay revealed some significant challenges with overcrowding. The main issues stemmed from peak season occupancy: by noon, all pool chairs were claimed (both at adult and regular pools). Strong coastal winds made beach time uncomfortable, and the breakfast buffet turned into a hectic experience with long waits for tables. Note that Platinum Plus status benefits don't extend to lounge access here - it requires additional payment. Unfortunately, one of our party became ill (likely from the crowded breakfast setting, which felt like a feeding frenzy at a Zoo, though this could happen anywhere with such high volume). Bottom line: While this hotel has good bones and potential, I'd strongly recommend visiting during off-season. The holiday period crowds significantly impact the experience and make it difficult to enjoy the facilities you're paying for. Consider your timing carefully when booking.
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Jan 12, 2025
Amazing stay and resort
We just returned from our first time at the JW Marriott Cancun and we couldn't have had a better time. From the second we arrived, we felt at peace and were treated like royalty. The beach and pools were amazing. The staff were all warm and welcoming and ready to help with anything. We are Titanium Elite and enjoyed the complimentary breakfast each morning. The breakfast choices were amazing. The pool and beach bars and servers are top notch as are the hotel bar servers. So many smiling, happy faces. We enjoyed dinners at Gustinos and Sasi Thai and their staffs also were excellent as was the food. Our rooms were spacious and quiet with outstanding views. We took our 20-something-year-old daughters and they loved everything about it as well. This was an excellent choice for us and we appreciate the outstanding service we received during our stay. Can't wait to return.
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Jan 10, 2025
Hotel for grown-ups offering peace & quiet
Beautiful hotel & beach, peace and quiet (not the 20-something party crowd) - loved Club 191, great value for the money. Some conferences, so travel in off season recommended. Not great for children, go next door to the "regular" Marriott.
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Jan 10, 2025
Incredible Stay from Check-In to Check-out
This hotel is fabulous and we feel, is the best in Cancun. From check-in to breakfast to dinner at Gustino's and Sasi Thai is always spot-on. Those restaurants are by far our favorites in Cancun thanks to a great, delicious menu and great service under the direction of Adriana Maldonado, F & B Manager. Check in by Jessica (?) is efficient, friendly and professional. The rooms are beautiful and the beds are super comfy. We visit 3x per year. Can't wait until our next stay in May. Thanks to all who make our stay here so special and memorable.
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.