Kanaloa at Kona by Castle Resorts

Customer Ratings & Reviews

TripAdvisor Traveler Rating

918 reviews

• 

  2001 a Kanaloa odyssey.

  Unit 2001. The primary bath shower is amazing. The king bed in the primary suite was comfortable. The view is fantastic. We were a bit away from the rest of our family units but we had the better view without any hedge or grass between us and the rocks and surf. The kitchen could be better stocked. There was a coffee grinder. It didn’t work. Units don’t have any spices or anything left or available to use. ByoEverything. The units only have four beach towels and four bath towels, a couple hand towels and a couple hand towels in the kitchen. It comes with one dishwasher soap packet and one laundry packet, and the condo doesn’t do towel or maid service. Bring your own laundry and dish soap or pay for the service. ($2+tax per laundry packet). Hand washing dish soap was plentiful, dish towels were not. As others have said, the condo charges $30/day for AC ($25 for 1 br, $35 for 2br+loft). We made due without however this unit didn’t have any floor fans and the ceiling fans were a joke. They definitely need to be replaced. Many of the other units had floor fans that definitely helped to move air around. Without the floor fans it was unbearably hot until the middle of the night. The condo pools are nice. We used two of the three hot tubs which weren’t overly warm and the jets suck. Very very low, not even on your back. For those with mobility issues you may not be able to get in to the Ocean Pool hot tub. That first step is a doozy. The condo staff were great and very accommodating. Their level of service was excellent. Some of the units are just a bit run down from over use and not having maintenance performed. Living this close to the salt air EVERYTHING rusts and corrodes. Check power outlets before plugging anything important in. Would we stay here again? Probably, however I’d be up for looking elsewhere as well. Central between Honaunau and Kilua.

  Jan 05, 2025
• 

  Kanaloa at Kona #1402 was amazing!

  Unit 1402 was amazing! Nestled between the golf course and the ocean, with great ocean views from the lanai, this condo was beautiful and spacious for our entire family. The bathrooms and kitchen are updated and filled with everything you'll need for your vacation. The complex has three pools and several two to three story buildings set amongst a manicured garden that is reminiscent of old Hawaii. The complex is within walking distance to Keauhou Bay where we snorkled with Mantas, and a short drive into downtown Kona. We can't wait to return to Kanaloa Unit 1402!!

  Sep 19, 2024
• 

  Typical Hawaii well-used condo at a reasonable price

  Castle Kanaloa deserves its mixed reviews and I probably would give it 3 to 4 stars. All the units are individually owned, so the condition of each unit is highly variable. We stayed in unit 1103 for a week in September 2024. It was a second floor 2-bed, 2-bath unit without air conditioning. On the plus side, the location is great in Keauhou on the south end of Kailua. You can avoid the heavy traffic in the main town. It's quick to go to Honaunau or Captain Cook for some of the island's best snorkeling. It was also a reasonable drive to the beaches around Waikoloa. There is a shopping center close by for groceries. Three pools and grounds are in excellent shape. We used the BBQs by the pools every day. Parking was easy with assigned spots. The community is gated. Many units do not have air conditioning, which works great in Hawaii if your unit is oriented properly to get cross ventilation. Ours was not, so we moved the many supplied fans around to help. It would get rather warm in the afternoon, but sleeping temperatures were fine with the fans. Mostly we were out all day anyway. The unit was in acceptable shape. It was not remodeled so there was definitely wear and tear, but it was pretty typical for a Hawaii condo at a reasonable price and it was clean. The beds were good and that's the most important part. The living room furniture sagged but was clean. The refrigerator, stove and dishwasher were new enough. The washer/dryer combo was prehistoric but worked to freshen up our towels. Expect about $400 in cleaning fee, insurance and association fee to be charged on arrival. The Booking.com booking via Southwest Hotels only specified a $35 on-site fee, but after reading the reviews I wasn't surprised by the extra charges. It was odd, however, because our booking already included about $600 in taxes and fees on a room charge of about $1200. I tend to not get too stuck on individual charges and just look at the bottom line. So for about $2200 for the week all told, I was satisfied with the price. I also got a nice chunk of Southwest points that I would value around $300. If you do get a unit with added air conditioning, expect a $30/day charge to use it. It might be worth it for a top-floor unit as they have steeply pitched, uninsulated roofs that really build up heat throughout the day. I believe you can elect to not use the air conditioning to avoid the fee.

  Sep 16, 2024
• 

  Castle Resorts Hawaii - VERY disappointing

  Rented unit 1604 for three weeks from Castle Resorts. It was deplorably filthy and run down. Dirty & stained carpet, torn upholstery, dishwasher didn't actually clean or dry the dishes, etc, etc. We complained to the property manager including sending photos but she didn't even respond. Eventually sent complaint and photos to Castle's corporate customer service who provided a 50% refund. The one big upside is the 'million dollar view'.

  Jan 28, 2024
• 

  This is a nice place, but BEWARE, they are going to charge you extra for air conditioning

  We stayed in unit 2905. This is a two bedroom two bath condo with a very nice lanai, with a very nice ocean view. There are lots of stairs, as this is a three story unit from entrance up to the master suite. The place was clean and inviting. The kitchen was well appointed. The beds were better than average. The bbq grilles were awesome. The lanai was my absolute favorite part of the condo. Now, the stuff that wasn't great. The water pressure in the showers was very disappointing. I really can't stand weak shower water pressure. AC, there is NO AC unless you pay an extra daily fee. AC was clearly shown as an included amenity. The guest services people were NOT helpful at all with the AC issue. BEWARE. This AC thing is THE reason for the review being average.

  Nov 09, 2023