Resort Details
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
- Pool †5 outdoor swimming pools (96,875 ft2 of pools)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4636 reviews
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Jan 17, 2025Would visit again
The wonderpool bar was by far my favorite place to have a couple drinks. Amelfy and Jonathan are amazing. By far my 2 favorite bartenders. The resort is beautiful but very quiet and not a lot of activities. Food was ok. Not bad but not great either
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Jan 16, 2025
Best Service Ever
The service at Live Aqua is impeccable. From housekeeping to wait staff to everyone encountered, all are courteous, helpful and professional. Most 5* resorts have nice rooms and good restaurants. What sets Live Aqua apart is the staff. They are amazing.
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Jan 15, 2025
Just Like the Pictures!!!!
Amazing Resort. The food was very good. We loved our room and the amenities. We had a VIP swim out room with a butler. Our Butlers were very attentive. The entertainment was also very nice. The drinks were made perfectly and the bartender was doing tricks while making drinks. We will definitely return.
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Jan 15, 2025Stunning property with the best employees ever!
Absolutely the most beautiful property/resort Ive ever visited. The landscape is stunning with tropical flowers, butterflies, and hummingbirds. The landscape is impeccably manicured. The employees are the happiest Ive ever experienced, going well above and beyond to make your stay perfect all while doing with a sincere smile. The room is tastefully designed and decorated with an elegant touch. The best shower and water pressure ever! On the downside, the main pool was closed on day 3 (and remainder of our stay) and construction began above the swim up bar where a new restaurant was going in. Drilling, electric saws and heavy metal banging could be heard throughout the resort which took away from the peacefulness. Im am not a picky eater but there is room for improvement in the food. Would I return? Absolutely yes! Natanial, Ismael, Salvador and the entire entertainment team all deserve recognition. Thank you for helping me have a very memorable vacation at Live Aqua!
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Jan 13, 2025Disappointed with Live Aqua Punta Cana – Not Worth the Hype or Price
After extensive research, we chose Live Aqua Punta Cana for our honeymoon, believing it would be the perfect romantic getaway. Unfortunately, our experience was far from what we expected, especially for the price we paid. Almost a year later, I feel ready to share why we were so disappointed and why I wouldn’t recommend this resort, particularly for a special occasion like a honeymoon. 1. Room Experience: We splurged on the Viento room with a private pool, thinking it would be a highlight of our trip. While the room itself was beautiful and well-appointed, the service fell drastically short. For the high price tag, we expected exceptional attention to detail. Instead, our room was often not cleaned until late afternoon—around 4-5 PM most days. Since many patrons spend significant time in their rooms enjoying private amenities, this delay was frustrating and unacceptable for a luxury resort. Another minor thing to mention is the scent. The Live Aqua scent is wonderful and we were told our room would always smell like it, but every day we had to ask for the scent because it was never provided. 2. Poor Service: Having traveled to various islands with exceptional hospitality, we were shocked by the lackluster service at Live Aqua. Mornings were especially disappointing as we often had to seek out staff just to get a drink. Overall, the staff didn’t seem particularly attentive or interested in ensuring patrons felt welcome or cared for. For a resort marketed as luxurious, this was a major letdown. 3. Inconsistent Entertainment: The entertainment was disorganized and far from enjoyable. One night, you’d think you had secured a great seat for a show, only to find out it was being held in a completely different location. This lack of consistency and planning made it difficult to enjoy the events and left us feeling frustrated more often than not. 4. Diamond/Premium Club – Not Worth It: We opted for the Diamond/Premium Club for an elevated experience, but it was another disappointment. Aside from the butler service (which was adequate), there was no significant added value or special treatment to justify the extra cost. For what we paid, we expected much more in terms of perks, exclusivity, or attention to detail. Overall Impression: While the property is beautiful, the service, organization, and overall experience do not live up to the hype or price. For a resort positioned as a luxury destination, Live Aqua Punta Cana fell short in almost every way that matters, especially for something as special as a honeymoon. We wouldn’t return, and sadly, I can’t recommend this resort to others—especially those looking for a seamless, romantic, and stress-free experience.
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.