Resort Details

Dining
OnSite Dining
  • Bistro
    Selection of gourmet specialities. Open for dinner, only for adults (18+).
  • Don Jaume
    Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
  • El Mariachi Loco
    Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
  • Flavors
    The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
  • Il Botaccio
    Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
  • Kabuki
    Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
  • Mar House
    Beach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
  • McJestic
    Casual restaurant offering fast-food specialties. Open for dinner.
  • Various Lounges & Bars
    International & Premium selection

    -Piano Bar
    -Lobby Bar
    -Legends (Sportsbar)
    -Theatre Bar
    -Soothe (Swim up Bar)
    -Lively (Swim up Bar)
    -Haven (Beach Bar)
    -Sky Lounge

    Exclusive for Elegence Club

    -Pure (Swim up Bar)
    -Glee (Swim up Bar)
    -Cheer(Swim up Bar)
    -Infinity (Swim up Bar)
    -Moon Bar (Beach Area)
    -Soothe (Swim up Bar)
On-Site Amenities
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf,Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • ATM/Cash machine†
  • Bell staff/porter†
  • Boutiques/stores†
  • Elevators†
  • Exercise gym†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Live entertainment†
  • Pool†
  • Spa†
  • Water sports†
  • Welcome drink†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Convention Centre†
  • Meeting Facilities†
On-Site Wedding Services
  • Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)

† Fees may apply

On-Site Recreation
  • Children's pool †
    1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
  • Children's program †
    Kids Club located in the Lobby building.
  • Gym †
    Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
  • Pool †
    Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
  • Sauna †
  • Teen programs †
    Teens Club located in the Lobby building.
  • Theatre †
    Theatre for shows and entertainment. Day and night entertainment available.
  • Water activities †
    Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
Off-Site Recreation
  • Golf †
    Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
Off-Site Attraction
  • Cancun City

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6189 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing staff

    The staff is amazing. Hard working and so helpful. My whole family had so much fun. Kids club was great for the kids. All the activities are fun. Eduardo and Joshept were amazing. The hotel is very clean, our room was so clean. Oliver was awesome with the poolside activities.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    awesome

    Josepht and Eduardo by the pool were awesome! they were super friendly and were the life the party. definitely a great resort to visit! food was great, the resort is clean, and the staff was so friendly. the servers are constantly checking up m on you and make sure you have everything you need!

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Beautiful beach but not a 5 star resort.

    We would have given this resort less stars if it were not for the fabulous ladies in kids place and the amazing beach. Allondra and Estrella were excellent with our children, full of enthusiasm, care and a fun spirit. Not sure how they did but they found us on day one and remembered our kids names when they saw us at the beach the next day. We never planned to use kids place but our kids begged to hang with them. There is probably no other beach as amazing as this one. As echoed in other reviews the service is not on par with a 5 star resort. When we arrived in our room we didn't have towels or pillow cases on our room, we called and asked and they said they would be right up. Two hours later at 9pm they called and asked if we really need pillow cases. Why would we ask for pillow cases if we didn't need them? Same goes for refill service in our room, if we didn't ask for water every day we would not get it. If you go to this resort you should ask not to be in room 6101 ( or 6001, 6201 or 6301) all are right next to the only smoking area in the hotel and face the construction site. We couldn't enjoy our outdoor jacuzzi or bed because it smells like cigarettes the whole time. Definitely do not recommend this hotel and will never go back.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best time in Cancun!

    Estrella y Diana las mejores♥️they braided my hair even though it was really for the little girls! They’re so sweet. La playa está súper clear! The resort overall was beautiful and everyone here is so nice and welcoming. I would 100% recommend coming for any occasion😆🌊☀️

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing and beautiful!

    The Majestic is a wonderful resort. We were there for 10 days. The resort is very clean and the grounds are well maintained. We stayed in the Club section and our butler, Philippe was amazing. He made dinner reservations when needed, checked with us daily, and answered our questions. Nancy, our housekeeper was also wonderful. The restaurants were very good, especially the Bistro. The duck confit melted in your mouth. The Mar House seafood dinner had us return for more lobster. The beach and poolside bar service was great. The drinks at the lower level lobby were delicious and the Piano bar had the best Bailey lattes. The Italian restaurant was delicious with awesome service. I highly recommend this resort. Can’t wait to return!

    Jan 18, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.









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