Melia Coco Beach Puerto Rico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2839 reviews

• 

  Beautiful but disappointing.

  The main hotel area is beautiful and the room was also very nice. There are two story bungalows were the rooms are located and while the exterior of the buildings is underwhelming the actual rooms are nice. I unfortunately had a bed that quite literally caved in. There wasn’t enough staff to actually accommodate the number of people at the pool so it would take 45+ minutes to place an order unless you went to the bar yourself. It was difficult to find lounge chairs at either of the pools or on the beach so it was super frustrating trying to relax. It would be nice if there was an adult only pool since there were a large number of families and children. The portion of the beach where the resort is located was either rocky or full of seaweed beds. There were additional charges for just about any activities. The resort is pretty remote so the only dining options are off-site fast food or on-site. The on-site dining was over priced and wasn’t that great.

  Apr 24, 2025
• 

  Disappointing Experience at Hyatt Regency Grand Reserve, Puerto Rico – Not Returning

  Our experience started on the wrong foot at check-in. Traveling with a 6-month-old infant, we were assigned a first-floor room in a building with no elevators. Carrying a stroller up and down the stairs multiple times a day was frustrating and thoughtless on the hotel’s part. We were given complimentary drink cards at check-in—great, right? Not really. When we tried to redeem them at the bar, we found out only three basic drinks were covered. There was no mention of these limitations on the card itself. If you’re going to offer a perk, at least be transparent about what it includes. Bicycle rentals are advertised as “free for one hour,” but the staff member explaining the rules was rude and accusatory. We hadn’t even used the bikes yet, and were told we’d be charged for violating rules we hadn’t broken. It felt less like a resort perk and more like being scolded like a 6-year-old for enjoying something “too much.” The restaurants on the property were okay, but heavily overpriced. After paying a steep nightly rate, we didn’t expect dinner to cost extra on top of that. We had a reservation for breakfast at Water’s Edge, but still had to wait in line with no priority. What’s the point of a reservation if it doesn’t offer timely seating? Pros: • The property is beautiful and well-maintained. • The breakfast was delicious and worth the cost. • The rooms were clean and spacious, and the view from our room was breathtaking. • Though rooms lacked a microwave, one was provided on request to heat food for our baby. Overall: For the price we paid, we expected thoughtful service, better communication, and an overall relaxing experience. Unfortunately, basic common sense and hospitality were lacking. We left feeling disappointed and won’t be returning.

  Apr 24, 2025
• 

  Do Not Visit - Find a resort that cares, this place doesn’t.

  Travel from Brooklyn, New York April 2025. Service was awful and below expectations for a 5 star resort. See example below: Irresponsible with Luggage: Took my luggage upon arrival and did not provide a luggage tag. When I tried to retrieve my luggage i had no way of validating I owned my luggage. I had to go to the back room to find it. Embarrassed at breakfast: I sat for a while waiting for my bill. I got tired of waiting and asked the manger for the bill, he then took me to the middle of the restaurant and proceeded to lecture me surrounded by servers…for just asking for the bill. Entered my room when asked not to: I asked house keeping to not clean the room because the safety deposit box was broken, they did anyway. Overpriced and taking advantage. Part 1: The cost for (2) 12oz cokes was 8.48 - enough said. Overpriced and taking advantage. Part 2: I bought a bottle of wine, got back to the hotel room and noticed there was no wine opener - called the front desk. They charge 3 dollars for a wine opener. Overpriced and taking advantage. Part 3: The majority of the staff is not friendly, slow and could care less if you are there. They add 16% gratuity to all checks so there is no incentive - do yourself a favor and find a hotel that acts like they want your business. Unable to get a restaurant reservation: When secured one the acted like it didn’t exist. Tracked down for a signature: The waiter from breakfast hunted me down because my husband did not sign the bill. Apparently i am not able to sign bills despite being on the reservation. Avoiding my phone calls: Tried on multiple occasions to get help for all of these problems and they avoided me. Still have 1 more day….

  Apr 23, 2025
• 

  Beautiful resort

  My husband and I stayed here as our "minimoon" and it really exceeded our expectations. Everything was phenomenal. The drinks and food were delicious, the staff was incredibly friendly and kind, and the resort is gorgeous. There were so many kids, but I know that the resort is not responsible for this but just thought we should share!

  Apr 23, 2025
• 

  Great resort and service

  We stayed a couple of nights at Hyatt Grand Reserve last week and had a great time. The resort is quite large and they have golf carts to shuttle you around as needed. My wife and I used that service a few times and the people could not have been nicer. There is also a golf course and spa on onsite and both are top notch. The restaurants are very good. I will cation you to MAKE RESERVATIONS for dinner Since it is a large resort there is limited seating for that many people. We saw many people turned away just walking up. They have a quick service market for those that don’t plan ahead. We ate at both Water’s Edge and Nori. Both are very good. The pool is quite large but still not large enough for that many people . There is also the issue of people saving chairs that never arrive , or arrive hours later. The staff , however, seemed to be responsive to this issue. If you are golfing , there is a discount for those staying at resort. Even though it is on site , it is quite a distance from the hotel. The course will pick you up and drop you off back at hotel. It was a nice stay and glad we were able to experience it.

  Apr 22, 2025