Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
-
Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25140 reviews
-
Jan 16, 2025Great Resort for the Value
It is not the Ritz but it is a relaxing, peaceful place to stay. Yes, it is not updated to the nines but who cares, the rooms are comfortable, the price is reasonable, the beds are comfortable. So much wildlife to watch and enjoy. Great X parks minutes away. Pools are so nice, food is good, the buffets could use some improvement, the Taco place and Mexican restaurant are AMAZING!! We opted for a special dinner on the beach ($$) and it was amazing. The only downside was the resort activities schedule wasn't up to date, used the QR kept giving me the wrong week and when I finally obtained the correct week we went to where things should be happening but was then told they were not and staff were confused on why we thought they were. Please do a hardcopy or something and ensure the information is correct and clearly say where they are. Also from our experience and others that we saw the map of where things are at the resort is not useful. We spent lots of time the first 48 hours trying to find things and many staff we asked were not helpful. By day 3 we had it down but we watched other new guests have the same issue.
-
Jan 16, 2025Best resort !!
Best resort I ever go ! The beach is private , the food is really good , the service is wonderful. Really nothing to say , it was perfect compare to Bahia principe Gran Coba. Not to far from activities , beach or Excursions. Next to Parc X Caret , really recommend !
-
Jan 15, 2025
Best Deep Tissue Massage Ever!
This was the best deep tissue massage I’ve ever gotten! So relaxing and enjoyable! I would totally recommend that every guest book an experience at this spa while visiting the resort! Ask for Lupita!! She is amazing!! I promise if you book a spa experience you’ll want to book another before you leave!!!
-
Jan 14, 2025Terrible food felt we had been targeted
4th visit in December so hoping for the usual high class that the Royal level offers My chicken breast was raw so complained to resort management next day steak was so full of pepper couldn't eat it. wife's salmon was raw as was my steak. Ate out
-
Jan 13, 2025
Decent, but got food poisoning.
Booked via Expedia. Let me start by saying the property is stunning, jungle setting with animals everywhere. It’s a nature-lover’s dream. Monkeys came to our balcony almost daily to hang out. Lots of other animals throughout the property. Easy access to Xcaret Park is a major plus. Beach and pools are nice, definitely a plus for the property. On our third night here, after dinner at the Mexican restaurant, I came down with what I suspect is food poisoning or potentially Norovirus. At about 11:30PM I started getting sick and spent the entire night sick until late into the next morning. After multiple calls to the front desk, no medications could be brought to me because the pharmacy on site was closed, as if they couldn’t open it in case of an emergency. At 7AM the following morning my husband went to the pharmacy and was able to purchase digestive medicines such as Pepto Bismol. I was in bed for the rest of the day after that, very weak and still sick on and off until late morning. The Expedia building concierge was able to arrange toast, bananas, tea, and chicken soup to be delivered to our room since I couldn’t leave. The next day I felt much better but some of the symptoms returned after eating the most mild meals I could find at the buffet and snack bar at which point I stopped eating the food there altogether. If it wasn’t for this food poisoning or whatever this was, I would have given 4 stars, not 5, because I felt the bedding and rooms could be improved (see photo of thread coming out of the blanket which kept getting caught on my arm at night as I moved in sleep). The rooms otherwise were ok but I disliked that only one wastebasket had an actual plastic bag in it for garbage. Very important when vomiting. Drinks were SUUUPER sweet, but to be fair I stopped drinking after my stomach upset so I didn’t try too many different ones. Overall, assuming that the food issue I had was a one-off and is a very rare occurrence at this property, I would say this is a very decent and interesting stay for the money. If the food poisoning I had gotten hadn’t happened, I would have stayed here again. Staff was overall friendly and helpful.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.