Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12548 reviews
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Apr 24, 2025Pleasant & Enjoyable
Rooms, facilities, entertainment, spa and beach area were very nice and enjoyable. The bar staff were efficient, friendly and hard working in keeping up with demands. Juanita Chavanlarria was exceptional in her friendly and always up beat personality, always tending to anything I needed. The food was good but mostly limited to buffet style that was always crowded and noisy. Location next to Isla Mujeres Ferry was a plus.
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Apr 24, 2025Great location, great service, and a great time!
5/5 experience! This hotel is a great size for the deal you are getting. Tons of activities to do and plenty of space near the pool/ beach. The gym is pretty awesome. The spa is worth checking out and the overall service of the staff is fantastic! Specifically the Mexican restaurant on site is amazing. They literally made my birthday celebration fun and memorable not once, but two nights in a row! Rooms are very clean and made spotless for you everyday during your stay. The bartenders are great and can practically make any drink of your choosing. Overall this all inclusive beachfront hotel is a great spot to enjoy Cancun!
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Apr 23, 2025Disappointing Solicitation Experience – Wouldn’t Return
We were approached shortly after arriving by an employee (seemingly a marketer) who invited us to visit their sister hotel, Occidental Tucancún, with promises of a 2-for-1 spa massage, free shopping tour, bottle of tequila, and a beach bag of our choice. Lunch at the sister property was also mentioned. Instead, we were subjected to an aggressive hour-long sales pitch for a $43,000 vacation package, despite repeatedly saying no. Once it ended, the gifts were quickly handed over—my “choice” of beach bag was randomly tossed to me—and we were sent back to Costa Cancún without the lunch we were promised. As for the hotel itself, it was just okay. The buffet servers were friendly and helpful, which we appreciated. However, reception staff were not welcoming, and most other staff members weren’t very pleasant either. Overall, the experience left a bitter taste, and I wouldn’t return. I’d recommend choosing another property without the pushy marketing tactics.
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Apr 22, 2025Wouldn’t recommend
I can’t say anything about this resort stay was fun. This is the first resort I have stayed at where most the staff walked around being rude or dismissive. There were several occasions where we witnessed staff yelling at visitors and had staff yell at us as well. The rooms are subpar with extremely thin. We often times could hear people talking in the room next to us. The beach was consistently dirty and extremely tiny. The pool was a decent size but again was consistently dirty. The food was bland and was repeated constantly. Drinks were made inconsistently and often times my husband would wait 10-15 minutes for one drink. Overall the resort is lacking in so many ways. I wish I would have read more reviews before we stayed.
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Apr 21, 2025
Great service excellent staff fun time
My wife & l, wish to mentón the excellent service received from the staff at Occidental Costa Cancun Resortes & Specialy to Alima, Who whent above & beyond to make our stay as pleasant as posible. Alima is uniqe. Once l go no me I will share my experiencia with friends
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.