Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12648 reviews
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Jan 17, 2025Friends trip!!!!
We stayed with friends at this resort for a week , and we got an amazing stay , the people that worked here were so amazing and attentive, specially the fun we had with the entertainment team with Jair and Gio they were so good interactive with the guests and the activities they did. The shows at night were good as well. The food is not the best at lunch and dinner but the breakfast was good the one we enjoyed the most , the amenities on the pool and beach felt to comfortable and nice , beautiful beach
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Jan 16, 2025Short trip
If you do not want to pay a lot and do not have a lot of expectations it is fine. The food is not that high quality with not many healthy alternatives
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Jan 14, 2025
Do NOT waste your money!
HORRIBLE! Do NOT Stay here! My room had roaches, dirty streaks on the windows and mirrors, moldy bathmat, the hot water was inverted, the food was either watery or cold or simply too tough to eat. Do not waste your money here unless you want to be treated awfully and cry for half your stay. If you know Spanish don’t speak it here unless you want to be treated like one of their employees and get told you can figure it out yourself. 2 thumbs down, I will never waste my money on a Barceló group hotel ever again.
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Jan 14, 2025Quick trip vaca
The location was perfect. There was shopping right in front of the hotel and Isle Cancun was less than a mile walk. Bus stop was located right at the corner, if you wanted to take the bus farther down the strip or into downtown proper. Beach front was clean and had our own chairs and umbrellas. The staff was top notch! Always kind, helpful, and friendly. They did an amazing job at keeping all spaces cleaned and stocked. If I were to return, it would be because of this. I saw in other reviews that all three pools were cold. Pool water was still cold upon our arrival and did not change throughout our stay. This was evident due to the amount of people at the pool, but not in the pool. I was super disappointed and this will likely be the reason I do not return. I have stayed at other hotels on the strip and they all have had pools with enjoyable temperatures. Rooms were dated as well as the beds and pillows. Staff did an amazing job at daily cleaning and upkeep. I did however, see several roaches in my room and had to take extra precautions to make sure they did not travel home with us. The pool entertainment was plentiful as well as music and entertainment each evening, which rounded out the all inclusive package nicely.
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Jan 13, 2025
Don't book this hotel
The bathroom got pour of waste water from ceiling and it took whole afternoon to fix. Then the patio door frame fell apart and glass exposed. Report to front desk and asked to change room. The clerk insisted to either stay in the same room or downgrade to another room
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.