Ocean Blue & Sand - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

20363 reviews

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  Long but Honest Review

  My husband and I recently stayed at the Ocean Blue and Sand for our delayed honeymoon. Since we were celebrating we chose the Privilege Jr Suite. We arrived at the resort at approximately 12:30am and due to this we did not get a “welcome drink” (understandable but slightly disappointing). We noticed immediately the resort is VERY clean. We checked in, got dropped off via golf cart to our room, and decided to explore. I’ve never felt more safe so quickly despite it being the late hour of the evening. We had a couple of drinks at Overtime and wandered the rest of the resort on our way back. The rooms are very clean and we didn’t not find there were many bugs/mosquitos. The main areas of the resort are fumigated daily and rooms done once per week with a non toxins to humans pesticide. With booking privilege we had the opportunity to reserve our a la cart restaurants in advance and did so for the first three nights. We ate at almost all of them (Margarita, El Bodegon, Mascherati, Sensai and Route 66). We had excellent service at all except for Margarita on our first night, it took over an hour just for our appetizers to come out and the rest of the restaurant was served, being privilege this felt like a waste of money but I can assure you the rest of the nights made up for it! We floated between El Tortuga and the Villa Marina for our breakfasts and lunches. I have to point out Manuel, a waiter at El Tortuga, was hands down the best. We were greeted daily with a huge smile, he knew what we were drinking and he was all around one of the friendliest wait staff we dealt with. If you stay here make sure you try to find him when you have lunch and breakfast. Our first couple of days we generally used the pool bar and shout out to Bienvenido O! He’s worked at this resort for 19 years and his smile is contagious! We were sad to find out he would be having his days off in the middle of our trip but when he saw us later in the evening he was high fiving us and telling us when he was back which happened to be our last full day! This brings us to the Tiki Bar with our other new friend Carlos. The Tiki Bar is for privilege guests only and when I tell you he is worth paying the extra for privilege just to have him as your bartender I mean it. Very friendly, serenades you while he makes your drinks and he is one of the staff who made our trip amazing. Having privilege status gave us beach cabanas, exclusive a la cart restaurant for breakfast and dinner (Villa Marina), separate pool and beach areas as well as access to a butler. We dealt with Jhary and he was very attentive and made a point to contact us via What’s App every day with the activities schedule and would come find us at some point during his shift to say hi and see if we needed anything. I want to point out your privilege experience is what you make it. We didn’t not require much extra services or help so our experience with Jhary suited what we wanted/needed while others may not have enjoyed the level of service. We dealt with other staff members but the ones who stood out were Carlos at the Tiki Bar 10/10, Manuel in El Tortuga 10/10 and Bienvenido at the pool bar 10/10z. I even made a point to find a manager who just so happened to be the restaurant manager (Jose) and tell him how much we enjoyed our stay and can’t wait to go back. If you’ve made it this far we would rate the resort overall an 8/10, losing points for service in some places, housekeeping not always refilling our mini fridge (our butler made sure we had enough) and the fact that we were not warned we would be approached during our stay to listen to an hour long presentation. We were approached in the middle of our day at lunch time and felt pressured to an extent to purchase a membership with their resorts, we did not and to our surprise they did drop it as soon as we declined. If you’re looking for a resort as a first time vacation we would recommend Ocean Blue and Sand to any of our friends and family and will 100% be returning in the future.

  Jan 18, 2025
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  A lovely hotel with the best staff

  I have had the fortunate experience to stay at this hotel a number of times in the last two years. It’s beautiful. The grounds are well maintained. The rooms are lovely and fresh and I’ve never had any issues with aircon. The restaurants and food are amazing. The entertainment team work exceptionally hard to make sure everyone has a good time. And the bar staff are truly amazing. The bell boys saying welcome home as i arrive makes me feel like i’m really home - the best home. The staff at this resort are the main reason I keep going back. They don’t only remember you (and your drinks!) they look after you. There are definitely some unsung hero’s there. Those who maybe don’t just get to have fun with the guests, but the ones that make the real difference. To start Milton. He is always around Villa Marina keeping the place clean and tidy. And always has a smile. Carlos at the privilege section by the pool. Makes sure you have everything you need - and when you’ve asked once, makes sure you get what you need each day. Antonio. Seems to have a different job each day around the pool and beach bars, but always stops to check if you’re ok and you need anything. Kefrem the IT manager. I am lucky to go on holiday but always have to work from time to time while I’m there. I had tried everything to get my laptop to work and failed, and he fixed it in about 15 mins. Not just while I was there, it’s worked in every hotel I’ve stayed in since! And Nelson from Guest Services. Typically spends the day listening to issues and complaints, but always has the best smile and helped me and friends in so many different ways. Not sure what I’d do without him. Don’t worry about coming here. You’ll love it. The only one recommendation I’d make to the hotel is its time to invest in new sun loungers. They’re old, a bit broken, and very difficult for anyone with mobility issues.

  Jan 16, 2025
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  C.moreta is the best

  This is the best experience I've had in a Resort in my life! Ocean Blue in sand is the best! Highly recommend! A little tip The best food and best drinks i had were at the tiki bar with CARLOS MORETA NUMBER 1! If you're looking for a resort i recommend this one. Very affordable and in a beautiful location and the beach is perfect!

  Jan 13, 2025
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  Perfect Winter Getaway!!!

  Went here for a week with my family and had a great time! From all the pools to the beautiful beach and warm water we always had something to do. Our Concierge Thomas got us everything we needed anytime of day! Bring lots of sunscreen cause the sun is always out!

  Jan 13, 2025
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  I will Definitely will return

  Went here Dec.9/24 for 1wk. Everything was great. From the staff to the food. Entertainment was so so. Only saw 1 show. I loved the hop on hop off golf carts that drive around the resort every 10 min or so beach was beautiful pools great too. My only problem was I got bit by some type of no seeum bugs. My legs were covered in super itchy bites the whole trip. My friends didn’t have any. Very odd. Lasted days after I got home as well. But that’s not the hotels fault. Checking in/out was super easy too. The Ala carts were all very good too. Especially the hibachi one. Buffet food was always good. Never any shortage’s on anything. The room was very nice. Huge shower. Nice balcony. Always stocked daily.

  Jan 13, 2025