Resort Details

Dining
OnSite Dining
  • Bana
    Contemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas in which to savor Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • Fuego
    Latin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
  • Hadar
    Adults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area.
  • LA PALAPA
    Exclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
  • Mole
    Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
  • Naos
    Everyone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.

  • Olio
    Exclusive restaurant with swim-up bar—Olio serves breakfast and lunch for The Reserve guests, and a Bistro dinner for all. Treat yourself to delicious pasta dishes, juicy cuts of meat or aromatic pizzas in this authentic trattoria, as you bask in the sun by the pool smothered in lush greenery.
  • SAL STEAK CAVE
    Meat lovers delight in mouthwatering meat dishes prepared with the most innovative grilling techniques. Delight in top choice meat cuts seasoned in exciting styles from the around the world, including Josper, Rodizio, Argentinian and American Grill. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Truly an exhilarating dining experience.
  • Sunset Grill
    Snack bar, grill and wet bar.
  • The Grill
    Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace. Becomes a late night snack bar after "Hadar" closes.
  • The Market
    Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after "Naos" closes.
  • Various Lounges/Bars
    - Red Lounge
    - M Bar 
    - Toji
    - South Avenue
    - Blue Agave
    - North Avenue
    - Swim up Bar
    - Gabi Club Bar
  • Vento
    Distinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.

On-Site Amenities
  • 24-hour front desk
  • Baggage hold†
  • Bell staff/porter
  • Bilingual staff†
  • Business services†
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Elevators Not Available
  • Exercise gym†
  • 24-hour front desk
  • Baggage hold†
  • Bell staff/porter
  • Bilingual staff†
  • Business services†
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Elevators Not Available
  • Exercise gym†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site †
    State-of-the-art equipment:
    -Resistance machines, including Kinesis®
    -Recumbent bikes with backrest
    -Climber, ski machine, elliptical, treadmill
    -Rowing machine
    -Weights equipment
    -Free weights
    -Multifunctional room with spinning equipment
    -Studio classes, including Pilates, yoga, spinning and aerobics
    -Wellness classes
    -Massage classes
    -Personal trainer sessions available 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool

    There are 4 pools on-site.

    Bali beds are an additional charge ($).

  • Spa †
    Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.
    YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.
    -Extensive menu of facial and body treatments.
    -Aromatherapy with essential oils and plant-based products.
    -22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)
    -Hot-stone treatments
    -Sports and relaxation massages
    -Hair waxing
    -Beauty salon
    -Pedicure and manicure
    -Spa Boutique with wide range of stylish “athleisure” wear
Off-Site Recreation
  • Golf †
    Golf course located within a mile of property.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16720 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely place to stay

    A wonderful family orientated hotel. Lovely rooms. Fantastic pools and planned activities. Kids loved it. A suitably sized water park. Closed to the xacaret activities. Choice of food is great. especially loved the Italian. Buffet choices are good also. Staff are very friendly.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Wonderful time

    Stayed here with family of 5. Check in was quick and the lobby was beautifullydesigned. Resort was clean and well-maintained . We had to book 2 rooms for our family and the rooms were connected . Our rooms had views of the pool and was spacious . Food was amazing with multiple options ,but the drinks were ok. You have an option to go to the adult section, sans kids, where they have even more dining options . Restaurants bu the pool had stray cats /Coati roaming around. I had no issues with it, but some guests did

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wedding party

    Had a great time. Can’t wait to come back. Love the hospitality and food 🍱 and drinks, very beautiful hotel

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful beach experience because of the staff

    Johny was our beach server while we were here. We are so thankful for him as he was always so friendly! Walking through the sand all day while balancing drinks on a tray is a skill on its own! Thank you Jhony and all of the beach staff (bar services and beach clean up team!)

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!

    We had an experience well beyond what we could have ever imagined. Upon arrival we met our amazing concierge Miriam Ortiz, and we will be requesting her for our futures visits. Our swim-up suite was beyond our expectations and were greeted with an anniversary surprise. Miriam handled everything with ease, from planning our dinners, our surprise romantic dinner, evening activities, spa treatments, cenotes experience, complimentary wine tasting, and transportation. We had a last minute request during our stay to travel to Isla Mujeres and Miriam arranged it flawlessly. When we returned to our room we had another beautiful and well-thought surprise in our room. I cannot say enough about the attention that was given to every detail of our stay. The food was incredible! From the amazing lattes at the Nespresso Cafe, the delicious food and wonderful service at Hadar, quite possibly the best steak I’ve ever eaten at Sal, the members party(again Miriam worked magic and secured us a table unexpectedly) with all the courses and entertainment were beyond what we could have imagined. We stayed in the Reserve Junior Swim-Up Suite and I can honestly say our bed was incredibly comfortable, the turn down service has probably spoiled us for life, the double rainfall walk in shower was luxurious, and the amenities were top notch. We had easy access to multiple pools including the one directly off our balcony. We were lucky enough to be visited by coati, raccoons, and sweet gatos during our visit which was an unexpected treat. I’m not the kind of person to leave a lengthy review, but I can’t say enough great things about this place or Miriam. P.S. they are also doggo friendly and have a beautiful dog park area!

    Apr 23, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.