Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16720 reviews
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Apr 25, 2025Lovely place to stay
A wonderful family orientated hotel. Lovely rooms. Fantastic pools and planned activities. Kids loved it. A suitably sized water park. Closed to the xacaret activities. Choice of food is great. especially loved the Italian. Buffet choices are good also. Staff are very friendly.
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Apr 25, 2025Wonderful time
Stayed here with family of 5. Check in was quick and the lobby was beautifullydesigned. Resort was clean and well-maintained . We had to book 2 rooms for our family and the rooms were connected . Our rooms had views of the pool and was spacious . Food was amazing with multiple options ,but the drinks were ok. You have an option to go to the adult section, sans kids, where they have even more dining options . Restaurants bu the pool had stray cats /Coati roaming around. I had no issues with it, but some guests did
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Apr 24, 2025
Wedding party
Had a great time. Can’t wait to come back. Love the hospitality and food 🍱 and drinks, very beautiful hotel
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Apr 24, 2025
Beautiful beach experience because of the staff
Johny was our beach server while we were here. We are so thankful for him as he was always so friendly! Walking through the sand all day while balancing drinks on a tray is a skill on its own! Thank you Jhony and all of the beach staff (bar services and beach clean up team!)
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Apr 23, 2025
Amazing!
We had an experience well beyond what we could have ever imagined. Upon arrival we met our amazing concierge Miriam Ortiz, and we will be requesting her for our futures visits. Our swim-up suite was beyond our expectations and were greeted with an anniversary surprise. Miriam handled everything with ease, from planning our dinners, our surprise romantic dinner, evening activities, spa treatments, cenotes experience, complimentary wine tasting, and transportation. We had a last minute request during our stay to travel to Isla Mujeres and Miriam arranged it flawlessly. When we returned to our room we had another beautiful and well-thought surprise in our room. I cannot say enough about the attention that was given to every detail of our stay. The food was incredible! From the amazing lattes at the Nespresso Cafe, the delicious food and wonderful service at Hadar, quite possibly the best steak I’ve ever eaten at Sal, the members party(again Miriam worked magic and secured us a table unexpectedly) with all the courses and entertainment were beyond what we could have imagined. We stayed in the Reserve Junior Swim-Up Suite and I can honestly say our bed was incredibly comfortable, the turn down service has probably spoiled us for life, the double rainfall walk in shower was luxurious, and the amenities were top notch. We had easy access to multiple pools including the one directly off our balcony. We were lucky enough to be visited by coati, raccoons, and sweet gatos during our visit which was an unexpected treat. I’m not the kind of person to leave a lengthy review, but I can’t say enough great things about this place or Miriam. P.S. they are also doggo friendly and have a beautiful dog park area!
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.