These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Lounges/BarsLa Langosta Bar: Wet bar.
La Duna Bar. Upper pool bar ocean view.
Lobby Bar
El Jardín: Snack Bar
Bar Ekinox - Adult only 18+ only and limited Capacity 80 people
Patio Veranda: Snack Bar - Various RestaurantsLa Veranda, international cuisine buffet style. Open for breakfast, lunch and dinner. Dress code: casual.
El Mirador, a la carte italian restaurant open only for dinner. Previous reservation is required. Dress code: casual elegant. Children from 12 and under are not allowed. Groups are not allowed.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Elevators
- Exercise gym†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box†
- Sauna†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports, Offsite†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsiteGames such as sand castles, obstacles at beach, Let's pull the string, lottery, painted faces, crafts, piñatas, racing boats, and much fun. Activities may vary every day.
- Direct access to a beach
- Fitness center on-site †
- PoolThere are 2 pools on site. Lower and upper pools for adults.
One splash pool for kids This Property has Swim up Bars. - Sauna †
- Spa †
- Steam bath †
- Golf †Golf Course located within a Mile of Property.
- Motorized Water Sports †Please check with the Marina directly.
- Non-Motorized Water Sports †
A variety of non-motorized watersports are offered nearby.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10816 reviews
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Apr 25, 2025Don't visit this place.
Upon arrival we were asked to go for an chat and that a gift was going to be given. The hotel wants you to joint their chain. At check we were told there was no charge for a family member thatbwas added to the trip afterwards and at checkout we were being changed $ 150 at for that family member and demanded that we pay in cash. During our stay we kept being ask to meet we the hotel staff about joining their chain of hotels. Very unpleasant stay. No food varieties, also, my youngest is allergic to eggs, nuts and milk and hotel staff did not douch about it and went ask did not care to give me any other alternatives.
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Apr 24, 2025
family vacation
Location is beautiful but that’s the only positive. They sell you discounted tickets however you must attend a timeshare presentation which they call a vacation club. They serve raw chicken, hair in the food, and found baby cockroaches in our room. Not a place we’ll stay in ever again.
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Apr 21, 2025Good time
Good time for one time overall is good location and lunch and dinner i don't like it's. Trips is good
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Apr 17, 2025Amazing rooftop bartender
Amazing bartender, Jorge is the best, Jorge isn’t just a bartender—he’s the soul of the bar. With a smile that makes you feel like you’ve known him forever, he mixes drinks with an effortless grace that turns cocktail-making into an art form. His memory is uncanny; he’ll remember your favorite drink after one visit, and probably your story too. Jorge doesn’t just serve drinks, he creates experiences. Whether it’s a perfectly balanced old fashioned or a custom creation just for you, his attention to detail is unmatched. What really makes Jorge the best, though, is how he makes everyone feel at home. He listens, he laughs, and somehow, he always knows just what to say to turn your night around. He’s the kind of bartender who can calm a tense moment, hype up a celebration, or spark the best conversation you’ve had all week. Regulars come back for him, not just the drinks, and newcomers quickly realize they’ve stumbled onto something special. Jorge doesn’t need flash or flair—his authenticity, warmth, and skill behind the bar speak for themselves. Simply put, a night out with Jorge behind the bar is always a night well spent.
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Apr 16, 2025
Amazing hotel 10/10
Juan carlos was very friendly and helpful he made us feel very comfortable during out stay with pepole like carlos wed be encouraged to do trips again. Hotel was amazing i recommend it amazing food and comfortable bedrooms and i loved the view
- AdvisoryThe Municipal Government of Cancun will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.