Resort Details
- Various Restaurants- Asian
- Italian
- Steakhouse- Kulinarium Restaurant
- All-inclusive meal plan
- Beauty shop/salon†
- Continental breakfast
- Currency exchange†
- Lounges/bars
- Poolside snack bar
- Restaurant
- Wireless internet connection in public areas
† Fees may apply
- Children's program
- Fitness center on-site
- Pool
- Sauna
- Spa †
- Steam bath
- Golf †
- Splash Water World Aquatic Park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4260 reviews
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Jan 17, 2025Good stay for the price point
Pros: The room was very clean, as were the grounds, staff were constantly mopping or sweeping. All the staff were friendly. Our mini bar was always refilled. We had a very loud ceiling fan, a lightbulb out and our air conditioning wouldn't go below 22 Celsius. We never reported it because we were only in the room to sleep and shower. On the 2nd day housekeeping must have noticed and without us asking they must have called maintenance. We came back from a day at the beach and our room was so comfortable and no more noisy fan. Eva, Rocio and Atalia in the buffet were fantastic! Lots of chairs and shade at pools, plus the pool temperature was perfect, not freezing cold like some resorts. Lots of beach chairs, even in the middle of the day. Food in buffet was good. We never had issues finding breakfast or lunch options. We tried the steakhouse, Italian and gourmet place. The chicken at the steakhouse was tender and delicious. I appreciated that in Italian and gourmet both seated you in air conditioned locations. Water slides were awesome, so much fun for both adults and kids. We liked the laid back vibe, no fancy clothes for dinner or standing in line for a reservation time. I wore shorts, sandals and a tshirt, hubby wore a polo with cargo shorts and tennis shoes to all the special restaurants. We generally had dinner between 6 and 7 and never had to wait to be seated. Don't forget to tip, it's appreciated. We tended to tip at the beginning of the meal and found we had excellent service that way. Oh, and the beach is very swimmable. A few waves and very little sargassum both on the shore and in the water, even after some heavy rainfall and wind. Cons: I wish they would make the tequila bar pool space adults only and move the volleyball to the party pool. The seagulls can be crazy and will steal your food if snacking near the pools. It would be nice to have shade on the beach. There are palms, but umbrellas or palapas would be good. I wish the steakhouse allowed seating in the air conditioned space.
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Jan 17, 2025Very clean , we were very pleased with the room cleaning service.
My family was fascinated by the variety of food and its quality. My children took advantage of many activities organized by the hotel team’s with primes and of cours candys . The beach was very clean but there were days with bigger waves , I imagine it’s like that in this season but we olso took advantage of them . This was the second visit to this hotel and I will definitely be back.
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Jan 15, 2025
Family Vacation
We thoroughly enjoyed our stay at Riu Dunamar. We travelled with family for a winter vacation. The property was beautiful! The check in process was very easy and the staff was super friendly everywhere. We got to know a few of the bartenders and enjoyed visiting them for their specialties. The property and the rooms were very clean and well cared for. Our only complaints were the glass windows between the room and shower, you couldn’t really see through but still a little uncomfortable and the halls could be a bit noisy at night but nothing terrible. The food at the property was just ok but we already expected that so we weren’t disappointed. The Asian restaurant was probably our favorite, it was very good. The drinks are strong everywhere! No complaints there. The nightly games and entertainment were a lot of fun. We felt very safe and comfortable during our stay. I would recommend this property.
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Jan 15, 2025
Awesome
I recently stayed at Hotel RIU Costa Mujeres and I had an incredible experience. From the moment I arrived, I was welcomed by friendly and professional staff who made check-in a breeze. The lobby was elegant and inviting, setting the tone for the rest of our stay
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Jan 15, 2025
Great family vacation
Just got back from a 7 day stay. My 3 kids age 11,17,22 and myself and grandparents. All had an amazing time there. Grounds are super nice resort is at the end of all the resorts sor the beach is wide open and amazing. 4 pools never full when we were there. We did have a single staff member that was great. Manny at the pool bar was my 11 year olds new best friend for slushy drinks. All the staff work really hard to make sure your having a good time. Jose bravo runs the restaurants morning and night he was there, we never had a problem with food always lots always tasty. I would go back for sure. Also loved all the entertainment shows at night.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.5 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.