Resort Details
- Various Lounges/Bars- Bar Cubano- Los Mariachis- Lounge 24- El Palmeral- Beach bar- Capuchino
- Various Restaurants- Don Julian-Restaurant with terrace- Guacamole-Beach restaurant/grill and steakhouse- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- La Bodega-Mexican restaurant- Miyagi-Japanese restaurant
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Children's programRiuLand
- Direct access to a beach
- Fitness center on-site
- General †Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.
- Sauna
- Spa †
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8563 reviews
-
Apr 25, 2025Relaxing and Clean 5* Stay
Our family of 4 had a great stay at Riu Palace. The buffet was excellent, it was not too noisy (NO spring breakers allowed) and good for our 14 and 17 year olds. It is well located and we liked choosing between poolside or beach. Evening entertainment was acceptable for the better part, and daytime events were fun by the pools. If I was to be picky, the pools are a little on the small side and they definitely have a bit of an algae issue that, despite constant cleaning/treatment, leaves white swimsuits with yellow/green stains. The central corridors to the rooms are very echoey and so noisy guest sounds travel too easily into the rooms. We were not really a fan of the 'open room' design, without a discreet bathroom area. The separate restaurants are not really that separate, they are all serviced from the same kitchens and not independent enough to feel 'special' as a break from the buffet, unlike other 5* hotels we have stayed in.
-
Apr 24, 2025
Annual trip to Riu Mexico
We love coming here but feel the rooms need updating. Beds are uncomfortable. Need more pillows/blankets. There was mouse poop in the room and the keycard to the room stopped working everyday after house cleaning used their keycards
-
Apr 17, 2025Fantastic resort
The vibe here is fantastic as is the beach, and service. The food is good quality although not a huge selection compared to some resorts. We'd prefer a more comprehensive room service menu. The entertainment is great and we'll certainly be back.
-
Apr 16, 2025
Wonderful
Excellent trip. First trip Mexico and to the RIU Palace Mexico and can’t wait to come back. Service, food, drinks, grounds & hospitality amazing. Rooms are a little dated but are you really in your room that much. We will be back.
-
Apr 15, 2025
An Experience
This vacation was for a spring break with family. I really enjoy myself with my son's first time in Mexico and out of the states. This was a wonderful and exciting event for him. It was very relaxing, yet eventful at the same time. The staff was excellent and very helpful, providing the best service that I have experience in a long time. I definitely recommend this place and will return to any RIU Resort expecting that they all provide this exceptional service. Thank you for the Experience!!!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.