Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9062 reviews
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Apr 25, 2025Amazing resort
Amazing resort. Nothing to complain about. Beach was the highlight, food amazing, people working there were fabulous, drinks were excellent. Will definitely be back!!
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Apr 25, 2025
Wonderful stay
We were a group of 7 and not one complaint about our week stay at the RIU Yucatan. We will be back!!
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Apr 23, 2025
Very good
Very good. Very attentive and smiling staff, modern room, great beach and sea, good entertainment program, great food and alcohol, cold beer.
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Apr 22, 2025Great place, ok food
Me, my husband, 18 year old son and 13 year old daughter stayed. Everyone had enough to keep them entertained. Food was just ok. Rooms were clean and nice. Could be updated, but who spends that much time in their room? We showered and slept there, the rest of the time we were out and about. I would go here again.
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Apr 21, 2025
Nice hotel but you won’t get a sunbed at the main pool
Nice hotel in great position. Loved the beach. The main pool was crazy never got any wear near as sunbed hogs were out from early doors! The smaller pool which was near my room was much more accessible could always find a space and it was quiet. My son enjoyed swimming in it. It was always difficult for me to get a drink at the bar. I realise they give priority to those who tip! The small pool bar was a notable exception. I had several drinks without alcohol wish they had asked me first! The food was good. I enjoyed Mexican night. The fish and fresh fruits were delicious. The cleaner was great. I found the front desk staff largely indifferent.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.