Royalton Grenada, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2907 reviews

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  Dishonest

  I stay at this hotel for one night and Check out leaving a stainless steel gold brush chain on the bed I call back and notify reception and was told no one turn in any jewelry and they will follow up up to know I have not heard anything from the hotel what dishonest people working they

  Jan 13, 2025
• 

  Good location, beautiful hotel grounds, nice staff... unfortunately awful breakfast.

  Overall we enjoyed our 2-day stay at the Radisson Grenada. The front desk and staff was very friendly. They stored our luggage before check-in no problem, so we could go explore until our room was ready. The room was lovely on the 2nd level over looking the garden, one of the pools and the even had an ocean view. The bathroom is a bit dated and could use a major renovation. When we first came into our room the fridge was empty, but turned on and had leaked water all over the floor. (A big chunk of ice had been melting in the back of the fridge). Not a problem, we used the bathroom floor mat to dry it. The tv worked for watching cable channels, but the Google Chromecast set-up did not work (and this isn't user error, I've used this many times in other hotels just fine). a/c worked just fine and the balcony was a lovely feature with beautiful view. The main big pool and grounds with the waterfalls are beautiful and we much enjoyed a bit of time there. The pool bar was okay, the service there was quite slow and inattentive. We had one dinner meal during our stay there, which was okay, but we have to say the breakfast was terrible. Most items were inedible and the selection was very strange. They tried to put out a mix of continental and Caribbean breakfast, but most of the dishes were inedible. It is a buffet style breakfast, however, you can not go up and grab your own food, there are about 4 members of staff that have to plate your food from the buffet onto your plate. It's a bit awkward and gets jammed up as soon as there are more people having breakfast. The chef needs to go over the books what "French Toast" is. Yes, French Toast is made with day-old, dryer bread, but that bread needs to be soaked through in a milk and egg mix. Well, the chef just took really dry bread, coated it with a bit of egg wash and cooked it on either side. So while there was egg batter on the outside of the toast, the toast itself was completely dry and inedible. We tried all the meals from the breakfast buffet during our stay and the only item that was relatively well done, was the salt fish. The plantains were dripping in grease, the sausages tasted off, the scrambled eggs were hideous and the pancakes tasted like cardboard. The selection of cold things was also strange. There was only one choice of cereal, so you're out of look if you are allergic or have a dislike to one of the ingredients. The selection of cold meat and cheese was meager (and again you cannot take it yourself from the buffet), the fruits weren't ripe and they only offered one choice of yoghurt, which "peach" during our stay. Usually in a hotel there is at least plain yoghurt and a neutral cereal with oats available. It's just disappointing and not acceptable for the price you pay for a room and the hotel class they claim themselves to be. We would stay in this hotel again, due to its location, the clean rooms and nicely decorated rooms, the beautiful grounds and overall friendly staff. Luckily, there are many restaurants around the area even within a just 10 minute walking distance. And there is a small independent restaurant just on the side of the hotel property called "Beachside Bistro Grenada", which offers a decent dining experience.

  Jan 13, 2025
• 

  Bad Rad

  The grounds were beautifully kept. It honestly looked like a dream. But the FOOD WAS NOT GOOD. And the customer service needs revamping. I sent back meals numerous times because it was cold, undercooked and lacked flavor. Whenever we asked customer service a question, they looked like a deer in headlights. Not to mention, the front desk receptionist hadn’t the slightest idea what she was doing with my bill. Like I mentioned before, the property is beautiful. It’s literally right on the beach. And it has two pools. But I would suggest going outside the hotel for food and being very thorough with your bill at checkout.

  Jan 11, 2025
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  Lovely time but room for improvement

  As a family we decided to visit Grenada as it’s our background and stay within a hotel instead with family on the island. We booked our stay in advance and requested rooms to be next to each other and also on the ground floor so it’s easy and accessible. Upon arrival we were given rooms all away from each other. When mentioned we were told we needed to request this service in which I did request and showed the receptionist the confirmation. We then had to wait within reception for over an hour while everything got changed over to our requests. We then had to pay a holding fee of £1085 for all three rooms that we had booked in which it didn’t state on the booking. This fee was for a security deposit for damage etc never knew a fee to be so high, but we paid and started off our holiday. The location is great and the aesthetic of the hotel and onto the beach is a real treat. Which they also serve a lovely breakfast each morning with a variety of different foods, local juices, cakes and pastries. The disappointing facts about this hotel is that the money you spend doesn’t accommodate the entertainment aspects for a holiday destination within the caribbean. There is no night time entertainment, no day time entertainment or activities for families or kids. For the location, the great weather the aesthetic they could have a lot more going on during the day and night to help their guests have fun and feel a real feel of the Caribbean and what’s it about. I also think the lunch and dinner menu should have more variety of cultural foods the price we are paying for standard food within the hotel was just not worth it. On another hand we had some real amazing staff that helped us have a great time during our stay. We would like to mention Keisha our house keeper during our stay majority of the time Keisha would clean our room, we would notice the difference if Keisha didn’t clean our room as her standards was great she also made us all feel very welcome. Joseph Malik the breakfast supervisor he daily ensured he spoke with us and checked how the food was and made us feel welcome. Alana and Nyron who was lovely during breakfast and lunch times also showed us lovely support when my nephew injured himself. Nyron gave us good suggestions in order to help his pulled muscle and Alana always made sure we had everything we needed. Last but not least we can’t forget Dylen & Akim who made us feel overly welcomed who checked on us each day on the beach or by the pool. Ensured our kids were enjoying their time and anything we needed they helped us with. Whether it was helping us with sunbeds giving us ideas on attractions near by etc they were truly Amazing with their time and communication. We do think Radissons has great potential but a few things need to be put in place that would make it a wonderful stay with no regrets.

  Jan 06, 2025
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  Best hotel in Grenada

  I would like to thank Akim for doing a wonderful job today. When we arrived on the beach, the beds were taken up by tourist who I believe were from the cruise ship, he spoke to them very politely and advised them that those residing at the Radison Hotel had priority for the beds. On Thursday the rain was falling so hard, that I was unable to leave to get provisions, Akim offered to go out in the rain, he went over and above service to assist, wow how impressive was that. Not forgetting Nakita and Alana the restaurant staff whose smile lightened up the morning. So pleasant, so professional. So demure. I would like to thank you very much for your staff and the excellent customer services that Akim has shown and demonstrated, which encourages me to recommend Radison to anyone when they come to Grenada.

  Jan 04, 2025