Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14633 reviews

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  Average holiday experience

  The hotel is nice, pools are lovely and the staff around them. You can manage to get a sun bed at any time of day. Dinner service is good but the app can be tricky to work for reservations. Be prepared to tip for everything. The maid staff do a great job of cleaning the room but are extremely loud in the corridors very early in the morning with singing and speaking overly loudly in groups. It made it very hard to get proper sleep after the late entertainment in the evenings.

  Jan 18, 2025
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  Good resort that could be great with a few improvements

  We stayed for a week in January with 2 families with children ages 9-12. We enjoyed our stay and it was our 2nd time at this resort - the first time we stayed at the Punta Cana side. I will say the Punta Cana side is nicer so if you are not worried about budget I would recommend that resort over Splash. First impression at check in was not great. We arrived at 2:30pm and had paid $70USD each family to pre-select rooms together. The rooms were not ready which was okay since check in time was 3:00pm. They told us to return at 3:00pm. When we came back the rooms still were not ready and we were given the run around and the manager or supervisor at the desk told us a 3:00pm check in time actually meant the rooms could take up until 3:59pm - this was strange and made no sense... it sounded like a poor excuse. Finally we got our rooms around 3:30pm with the manager saying he would give us access to them despite them not being ready. Also strange. He was not very friendly. The rooms themselves were quite nice but between the 2 rooms we had several issues. The bracelets stopped working to open the doors a few times and one day they had a resort-wide system issue where no one could use their bracelets. We obtained a key card from the front desk which worked. There were also issues with the safe not working which had to be fixed twice. One of the rooms had a leak from the ceiling in the bathroom. The phones in both rooms also had issues. When we contacted staff about this they did send people to help fairly quickly and the issues didn't ruin the trip but it did seem like quite a few issues. The bars and restaurants were wonderful. We always found food at the buffet that we liked. My only suggestion for the buffet, which I've seen at other resorts, is to have an employee standing at the door of the buffet with hand sanitizer to sanitize each guests hands before they handed all the buffet utensils. I did cringe thinking of all the dirty hands that had touched the spoons etc and this could help reduce the spread of viruses which is mentioned in other reviews. One person in our group of 8 did get sick on day 6. Booking a la cartes as mentioned in other reviews was not ideal. You had to use the Royalton App which was not user friendly and often didn't work. There was no apparent method to when the a la cartes became available so we would check a few times a day and take whatever we could get. We ate at the Italian, Seafood, and Mexican restaurants and all were fantastic with great service. The pools, waterpark and beach were also great. We often walked to the beach and to the Punta Cana side of the resort and enjoyed the jungle like scenery and turtles/ducks/iguanas in the natural areas. The ocean water was warm and the beach was very kid-friendly. We were lucky enough to have another guest who was leaving give us their boogie boards which along with the tubes we brought with us made for a great time. We thoroughly enjoyed the waterpark and the lines were never long for the slides. We also really enjoyed the entertainment in the evenings. The Circus show, Madonna show and Michael Jackson show were all fantastic. The shows end around 10:00pm which is also when the buffet closes. It would be nice if the buffet had been open til 10:30 or 11:00pm to be able to grab a snack for the kids before bed. Over all it was a great trip and the staff, food, beach, pools, waterpark and entertainment were wonderful. With some small tweaks this resort could definitely be a 5!

  Jan 17, 2025
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  Lots of operational and cleanliness training required

  1. Unlimited reservation-free dining, international and local liquors (from website) - this is far from the truth. Guests have to have reservations, cannot reserve until day before, the App is promoted but does not work. Restaurants do not take walk-ins. It is very stressful! 2. Food orders at restaurants are limited - you are not allowed to order more than one entrée until you eat the 1st one you order. It is confusing for an all-inclusive resort. (at Cucina Bellismo the waiter Joel was very firm on this). 3. Royalton App is not intuitive and needs a lot of enhancements to work for the guests and the staff. 4. Grounds are not regularly picked up - 1st guests should be responsible for their own trash but the staff do not pick up when there is trash on ground and walk by. (This includes pools, wind will blow garbage and staff just leave it to float.) 5. This one is weird and gross - I watched several staff at several restaurants help themselves to the food from the buffet and eat it while working - adding refreshed items, walking through. 6. Staff need training - waiters would reach across in front of us to pour water instead of moving around the table, often there were not spoons at buffet or plates. There seems to be an operational issue which frustrates guests.

  Jan 17, 2025
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  Rubbish food

  The room could do with an upgrade but was kept clean. We stayed for2 weeks the food was the same thing everyday and over cooked all the meat was cooked on the same hot plate chicken and beef and pork and the same utensils was used to to serve raw meat with cook meat we was all ill over the second week so not a good holiday don’t waste your money hear there are so many better hotels in Punta Cana. Reported to tui how couldn’t care less. Cheap alcohol and the bar all close at 11 or earlier. Restaurant staff sometimes never even bothered asking if we wanted a drink

  Jan 15, 2025
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  Drop the hustling and have good customer service.

  Royalton Punta Cana review- Jan 6-13 Check in- Easy, quick they do put my husband and I in two queens, I was too tired to even care so I didn’t ask for king. No biggy.. he could have let us know where things were like give us a map. I had to ask him where is our room and he points me to the left . Ok don’t worry I will figure it out. The concierge brings me two other people luggage and quickly find ours within 10 mins. Bracelet - room key was perfect. Don’t have to worry about bringing with you as it’s clipped on your wrist. All resorts should do the same. Loved this. Reservations - be better! Give us atleast 1 reservation at time of check in. The app doesn’t work, the Sunwing rep was no help at all! Consierge no help, they just want to sell you a time share. Sunwing needs to drop this hotel as a partner if they can’t live up to their advertising of having a la cartes. Buffet - marche buffet. We are not picky at all. I had better buffets in Bucerius @royal Decameron. For example, they had a Mexican station and had a very small bowl of guacamole, pico which were always empty. I asked for more and waited literally 13 mins and I just gave up as my omelette was getting cold. Lunch time - meh, pizza, pasta, cheese, breads, leafy greens. Rice, some veggies. Could be better. Buffet Marche- not great. Service was brutal. Had to always ask someone for coffee/ water and a spoon for my coffee. They were annoyed everytime. We asked. No one smiles here and if you ask for something they look at you like we’re interrupting. Their processes could be better. For example- we seen one person stay the empty tables and then another person 5 mins later came to wipe it, then another person to set the table. Pool towels- first day no towels at 10 am, by 11:30 they had some. They need to manage this better as we quickly played this game and had 6 towels in one day. Give two towel cards to each guest at check in and go collect your towels. We seen so many people with 3-4 towels per Lounger. Some laying on the pool deck all soaked with no owner. The beach- yup had to get up early for a good spot. 4th day wow the water came up right to the wall and a lot of chairs were messed up. I think they lost a few chairs to the angry ocean. Beautiful beach! Loved this part of our trip. Drinks - I was delighted to see they brought you fancy plastic margarita, daiquiri cups for your drinks versus the ole plain 2 ounce plastic kids cup most resorts give you. This was nice to see. Sands bar - loved this bar, quieter, and the view omg it was amazing. Hugo and Yendi were awesome! They are the morning till 2 pm shift. They recognize us immediately after day 1 and always have smiles and make conversation with us. These guys were the only ones that were attentive. They made me a mean Ojo Rojo! Yummy!!! The bbq beside sands bar was very good also! Great food for a quick bite. Lines up quickly but worth it. Dips pool bar - very busy and needs more staff as there was always a long line. I recommend they have a water station so people can get refills on their own instead of waiting Inline. Staff- sometime you get a smile and sometimes not. Mostly not. Cafe- omg amazing.. we had several affogatos (ice cream and espresso) Lattes also were great! Staff were so nice. These ladies were friendly and welcoming. Gym- not a bad gym at all. Got a few workouts in at 8 am and not too busy. Friendly staff to. Lower Outdoor sitting area by lobby. - beautiful area. At nighttime it needs lighting around the trees to light the area up. It’s quite dark at night. Lobby bar- love this bar early evenings, the view is spectacular and the breeze is nice reprieve from all day of sun. Lobby bar drinks were good. Sports bar- great spot to watch your sports. Snack foods were good. Bbq ribs not good at all. The wings were just like in Canada. Casino- holy crap , $20 minimum to play the outside roulette table and $10 inside is absurd!! They could have made a lot of money from us if they had a $5 minimum. Didn’t spend one dollar there. Crazy. Vegas you could find $5 tables. (Still shaking my head) Royalton app- The app doesn’t work for making reservations, but if you enhance your booking with a cheap wine then it will show you all the available times. It’s funny how that works. Also you walk by these restaurants and you see alot of empty tables and wonder why you can’t see any time slots. This resort is all about upselling so be aware. You walk out of your room and they get you, they ask if you heard of 600 and you will get a gift. Ya the gift of listening to their upsell for a timeshare. Oh and the fact that they want to see your id and a credit card is so absurd. Hello, I have my key card bracelet that is attached to my id and visa. You don’t need to see that. They need to leave guests alone!! If guests want a timeshare they will find you. Never been so turned off at a resort before. What a frustrating vacation. The service was not good at all. A La Cartes- We did have a 2 good servers that were good. Our fave restaurants were Grazie (cannelloni and fried cheese were awesome) Under the sea (splash) Zen tappenaki (great interactive experience) P.s the time share guy did tell us the app is designed to be like this as it’s to get people to sign up for the Diamond club. However, our friends stayed at the Diamond club at splash and they had a butler that told them that he doesn’t book the restaurants and they had to do on app. It was only another guest that told them about the enhance your booking with a cheap wine and were able to book in some a la cartes. Room sensors- if you have a C-pap machine be aware. electricity shuts off if you don’t move throughout the night. WestJet Sunwing Vacations Royalton Punta Cana you need to do better! Give guests an a la carte booking at the time of checking in. This resort could be amazing. Quit with the upselling of diamond club ! We paid good money and if we wanted diamond club we will buy it when we booked. Check out- asked for a manager business card and the manager came which he could care less to hear our issue with the electrical issue for my husbands c pap machine. Overall beautiful resort, however it could be a 5 star if they gave guests at least 2 a la cartes at time of check in, staff bit friendlier, and stop with the time share hustling. People come to relax and not have to deal with over pressuring for a timeshare! They literally came to our door after day 3 and my husband said I was in shower and we will come see him later, he came back in 10 mins with me just got out of shower still in a robe. I was not impressed and spoke to him accordingly.

  Jan 14, 2025