Resort Details
- ? La CarteAn array of international dishes can be found at ? La Carte. Our eatery provides a selection of meals that delight even the pickiest eater. Be sure to pair your meal with a refreshing cocktail, wine or beer from our bar.
- Azure LoungeDiscover the Azure Lounge, the vibrant all-day bar in the San Juan Marriott Resort lobby. Indulge in expertly crafted cocktails, refreshing drinks, and a delectable food menu, setting the stage for an unforgettable evening.
- Cafe MercadoStart your San Juan mornings at our signature coffee house with freshly brewed, locally sourced Puerto Rican coffee, delectable pastries, and on-the-go options before heading to Condado Beach.
- CosechaCosecha is your San Juan gathering spot for robust conversation in a sophisticated setting. Savor skillfully prepared ? la carte items for breakfast, lunch, and dinner, along with scenic ocean views from inside and outside the restaurant.
- SakanaDelight your senses in Sakana, where tradition meets innovation in a celebration of Nikkei cuisine. Our menu blends the bold flavors of Japanese and Peruvian culinary heritage, featuring fresh sashimi, savory ceviches, and expertly crafted sushi rolls.
- Stellaris BarEnjoy a vibrant atmosphere where you can catch all the games on big-screens and savor a selection of beers and cocktails with bar bites. Whether cheering for your favorite team or unwinding with friends, this is the perfect spot for sports enthusiasts.
- TerrazzoMouthwatering stone oven artisan pizzas are prepared daily from scratch. An assortment of wine, beer and house cocktails gives you endless ways to treat yourself. Don't forget to try our tempting gelato options to top your meal.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- ATM/Cash machine†
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Car rental desk,Offsite†
- Casino†
- Check cashing policy
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- ATM/Cash machine†
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Car rental desk, Offsite†
- Casino†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Coin operated laundry†
- Complimentary in-room coffee or tea
- Concierge desk
- Direct dial telephone
- Drugstore/pharmacy, Offsite
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Hair dryer
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Public area air conditioned
- Restaurant†
- Safe deposit box
- Sauna
- U.S. Fire Safety compliant
- Tennis court
- Travel agency, Offsite†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Copier
- Ethernet Connectivity†
- Fax Machine
- Meeting Facilities
- Network/Internet Printing Available
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Sauna †
- Table tennis †
- Tennis court †
- Volleyball †
- Whirlpool †
- Hiking trail †
- Horseback riding †
- Kayaking †
- Mountain biking trail †
- Sailing †
- Snorkeling †
- Bellas Artes Luis A. Ferr?
- Teatro Tapia
- Bellas Artes de Guaynabo
- Puerto Rico Convention Center
- Red Coral Lounge
- Puerto Rico Daytrips
- National Park Service / Old San Juan Forts
- Arecibo Observatory
- Museo de Arte de Puerto Rico
- Museum of Contemporary Art of Puerto Rico
- Museum of History, Anthropology & Art at Univ.
- Pablo Casals Museum
- Ponce Art Museum
- Caparra Ruins Historical Museum & Park
- Casa Alonso Museum of Art, History & Culture
- Felisa Rincon de Gautier Museum
- Las Americas Museum
- The Mall of San Juan
- Port of San Juan Cruise Ships
- Salty Dog Catamaran
- Bacardi Rum Distillery
- Biobay
- Botanical Gardens
- Camuy Caverns
- East Island Excursions
- El Yunque Tropical Rainforest
- UNE
- Santurce Plaza
- Basketball
- Old San Juan
- San Juan
- Rico Sun Tours
- Travel Services
- Surfing Lessons and Water Sports
- Acampa Puerto Rico
- Aventuras Tierra Adentro
- Ecoquest Adventures & Tours
- Coliseo Jose Miguel Agrelot
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8270 reviews
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Jan 17, 2025Pathetic Puerto Rico Hotel
Wow! We are still here but there are so many disturbing things about this hotel, that I needed to write my review already. The absolute worst thing about the hotel is the front desk supervisor- Roberto. I was using points for this trip and the points were in my husband’s name. We called Marriott as well as the hotel, multiple times to ensure this would not be an issue as he was not arriving with me. When I went to check in they immediately said I could not check in without him. I asked to speak to a manager and they sent up the front desk supervisor, Roberto. He was the rudest person and actually condescending. He told me not only could I not check in but I could not use anything on the property until 1) my husband called Marriott and changed the reservation type(which was already correct) and 2) my husband should email him saying I had permission to be there and also he wanted a photo id from my husband. He actually treated me like I was trying to sneak into this sub par property. He told me we could use the beach since all beaches in PR are public, but that I could not have towels. Well my husband wasn’t actually just sitting around waiting to do all this and when he was finally able to contact Marriott- who said there was nothing he needed to do, and then send Roberto the email, good ole Roberto’s email kept bouncing back. So I then went and found him and showed him the email. He said that was not good enough and I needed to forward him the email to make sure it was actually sent from my husband. Uhm for real? I have never been treated like this in my life. We were already pretty annoyed with Bonvoy lately, but I can firmly say that this experience has led us to the decision to move on from this hotel group. After several hours, we were finally able to check in. We were given a dirty room on a loud floor. The hotel claims the rooms are renovated. While they have clearly thrown some new paint on and redone the floors, it’s so cheaply done. The floors have paint splatters on them. They look like dirt spots and I keep trying to clean them. The walls have tons of dents and uneven surfaces that they clearly didn’t plaster before painting. The room is so dark. There are multiple light switches that don’t connect to any type of lighting. The room smells of mildew and it is just a very uninviting place. We can hear the people in the next room loud and clear. As for the beach- the chairs are old and falling apart. Service in the beach has been inconsistent. As others have said, the building blocks the sun for a large part of the day. The food so far has not been good. Today we got acai bowls from the acai stand on property. The lone worker did not wear gloves and we watched him chop fruit and toss it into his bare hands. There also is no place for him to wash his hands there. He got both our orders wrong and argued with us when we corrected him. He also did the same with the people on line in front of us. I would not recommend this property to my worst enemy. Bonvoy has lost us as customers after this trip. The 2 stars are for the few moments on the beach when there was not music blaring from rude guests.
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Jan 17, 2025Do not subject yourself to this
What a letdown. 1. Rooms are super musty, stuffy and smell. 2. Walls are paper thin, I listened to a baby cry until about 3am. 3. Check in process was complicated 4. If you're staying here because you have Marriott status, don't. They don't honor any of the perks here. 5. Don't expect staff to know anything about the layout of the resort, hours of the restaraunts, or general information. 6. Prices here extremely out of touch. I ended up leaving as soon as possible to get to the next destination. If you're excited for something other than a clean bed (relaxing atmosphere, nice room etc.), temper your expectations. On the plus side, this is such an amazing island with so much fun stuff to do and culture to experience. If you haven't booked this place you're in luck because there are lots of fantastic options nearby. Have an awesome time!
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Jan 12, 2025Outstanding Stay
5th time staying here and can’t wait to return. Wonderful location, great pool area and very friendly staff. Rented a cabana and had the couples massage at their spa. Both very nice experiences. Many restaurant options right out the front door. Highly recommend.
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Jan 12, 2025Very pricey for what you get
The hotel is dated. We had 2 days in seven where the towels were not replaced and so we had to approach a housekeeper on the hall. The 2nd time we called and I found that they weren’t very nice on the phone. Would choose another hotel in the future.
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Jan 11, 2025
Bad service at front desk
I have been coming to this hotel since I was young with my family. We will be switching hotels from now on. Evelyn from the front desk could not have been more rude to our family by the way — 6 rooms here this visit. Not worth it to be treated this way.
- AdvisoryA minimum mandatory hotel-imposed resort fee of 19% of the room rate (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum mandatory hotel-imposed fee of 19% (plus tax) of the client's room rate per room, per night, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryThe hotel has completed the lobby and front desk remodel. Lobby looks fantastic, much more space and a more personalized front desk.
- AdvisoryThe renovation at the resort has now been completed, which unveils a stunning new chapter for this iconic destination. With refreshed rooms, reimagined spaces, and an infusion of modern elegance, every detail has been thoughtfully designed to elevate the guest experience. Whether you’re savoring sunset views by the pool or unwinding in the sleek, stylish interiors, the Resort is ready to welcome you to a renewed paradise where comfort and beauty meet the spirit of Puerto Rico.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18
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