Resort Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Restaurant
- Room service
- Sauna†
- Spa†
- Tennis court†
- Water sports†
† Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi †
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna †
- Spa †
- Steam bath †
- Water activities †Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9534 reviews
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Jan 17, 2025You've Been Warned!!
All the negative reviews are completely accurate. I have been to many resorts along the Mexican coast and this was the worst. You go to an all-inclusive for the food. The food here is mostly bad, of course with some exceptions. We tried to book dinner reservations the first day and could only get 7:00-8:00 PM after I sat there and demanded it. And no, don't use the app. It doesn't work and is not accurate. You only get to use the mediocre buffet for every meal. The beautiful picture of the restaurant overlooking the ocean is only for the special member guests. No outside eating anywhere by the pool for the peons. We booked directly so had an "exception" for us to eat there, but the lovely Inka treats you like you're trying to pull something over on her. Eyeballing, gesturing, just nasty. Room service. Forget it. They don't answer the phone and it takes hours to get the lousy food and/or water. We called front desk, concierge and room service. NO ONE answers. You go downstairs and there's literally four people at each place, they just ignore the phone. I could go on, but you get the point. Very slippery around pool and in spa. Beware. And pounding music ALL day, no breaks, that can even be heard up in your rooms, the pounding. No escape. Don't book here!
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Jan 17, 2025People make the difference.
Lorenzo. That’s all you need to know. This man took care of our entire family day after day and treated my father who is challenged with mobility with compassion, humour, charisma and dignity like my father was his own. Thank you for the memories.
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Jan 16, 2025
Pool side cocktails for the WIN!!!
The pool side servers are amazing. We were resting and they took care of our food and drink needs without us even having to ask. Shout out to Rogelio at the Royal Elite Pool kiosk who recommended a delicious espresso cocktail. It was the right after meal drink and he’s the expert that we needed!
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Jan 16, 2025
Love Sando's Cancun in the Mexican Carribean!
The pools and entertainment are warm. Food is tasty mix of traditional Mexican & American. The beach and staff are welcoming & accommodate us with every visit to the Mexican Carribean. Special thanks to Jessica for taking care of our needs with our room!
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Jan 06, 2025No way is this a five-star resort
I was extremely disappointed! I would say this is a two or three star hotel. While the staff was friendly, the hotel seems very run down and outdated. Food at some of the restaurants was ice cold or too tough to eat. The buffet is the same everyday including purple Jell-O for some reason. Subpar food all around except for the Japanese restaurant which was excellent! My friend ordered an iced tea at lunch and was given a tequila and Coke instead. Zero white glove service. The gym was in bad shape with rusted equipment, missing pins to adjust the weight, or equipment frozen in the wrong position and unusable. Two of the three treadmills were out of order. The doors inside my room were damaged. There were no robes in my room. I had water leaking from the ceiling by the air conditioner unit and had to call three times to see where maintenance was. I had to pack up and move to another room at midnight. It's a shame because it has great potential on a beautiful beach with turquoise water but I would never go back.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.