Secrets Tulum Resort & Beach Club - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

998 reviews

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  Value for miney 1/10

  Hotel was beautiful but dinners were terrible, waiting times 70-80 minutes for sitting while more than 15tables were empty plus you need extra 20-30minutes for your foods. Dont have open buffet for lunch and dinner. After 22.00 you cant have drinks because bars closing. Shuttle times is limited and took 30min to go to a beach

  Jan 17, 2025
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  Horrible

  Horrible experience. Don’t go! Save yourself the headache. Every part of the trip was bad. Went for a wedding and got less treatment than if I would’ve gone by myself and it wasn’t cheap! 40k+ and everyone in the party had more than a few issues.

  Jan 16, 2025
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  7/10 All inclusive in Tulum

  We selected Secrets Tulum for a couples trip with friends because we were excited to see an all inclusive resort in Tulum. I will start this by saying I'd rate the overall experience a 7/10. The vibes/rooms are amazing so 10/10 there. We didn't receive a welcome drink or cold towel like some other resorts we are used to, so that was slightly disappointing as the welcome could use some improvement. The food was not great quality and left more to be desired so 5/10 there. There is only one breakfast option unless you are a preferred member and the buffet is pretty lousy. The asian restaurant, Jasmine was wonderful so we went there 3/5 nights and all were great. We did like that the resort was not overcrowded and no one is fighting for lounge chairs early in the morning. The laid back vibe of not needing reservations for dinner was also great. They have a shuttle that takes you to the beach club on the hour which is super nice. Depending on traffic this can take a while. The Beach club is amazing however the bar tenders/staff were less than thrilled to be there or help and are very slow. The water is super clear and beach is very nice. Bathrooms are clean and very nice as well. Food at the beach club was decent and the pizza was great. The entertainment was great and entertainment staff at the beach club and resort pools were wonderful. We love Johnny! He was great and engaging with the guests. I think if we were to come back we would splurge for a beach front room next time as we really loved the beach. Our check out experience was cold and they asked 3 questions and none had to do with our experience or stay. I don't know that we would come back but it was a fun vacation with friends regardless of quality.

  Jan 15, 2025
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  Worst Experience at Secrets Tulum—Highly Disappointing

  I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was traumatized and deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.

  Jan 13, 2025
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  An honest review on secrets tulum

  The resort itself is beautiful and made you feel as you are staying right in Tulum through the ambience, decor, etc. The customer service was very very sub par though. From poor waiting staff at the restaurants, to being crammed into a van for transport from the beach club to the hotel with being told to sit in a position that was not an actual seat which caused a massive flare up in my back. I would give this resort a 8/10 on good quality, drinks, pools, bars, rooms, and ease of living simple while there. And will give this resort a 1/10 (being nice by giving a 1) for overall customer service. Which is very surprising being a Hyatt property as we tend to travel to Hyatt properties because of the usual outstanding customer service provided.

  Jan 13, 2025