Sunscape Sabor Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4297 reviews

• 

  Room on the beach! Our group stay in this small friendly resort was good value for the price.

  I didn't book this trip, but attended as part of a family grouping. Based on many poor reviews I was a little worried about how it would be. My worry was for nothing. We had a great time! The staff were kind and very helpful with our 3 generation group. I loved that the resort is very small, mabe 270 rooms. It was easy to get to know the staff. For our group of 6 in three rooms, this also meant that we could easily find each other. The beach and pool chairs do get filled up with towels placed on them by (very) early guests. Many of the "saved" seats would be left unused for hours, some never used at all. This isn't the fault of the hotel, but rather of selfish and thoughtless tourists. It seems to happen everywhere. I suspect clogging up the beautiful beach with more chairs, as has been suggested, might just mean more chairs sitting empty with towels on them! The beach itself was very pretty and relatively quiet. It's not necessarily a kid friendly beach, as there is lots of coral and no gradual shallow sandy entry into the water. Older kids who swim should be fine. The water was delightful and there were many who enjoyed snorkeling in the coral. One plus of this side of the island is very little sargassum. What little there was they cleaned away regularly. Our room was kept clean throughout our stay. The beds and linens were very comfy. AC worked great. When we had occasion to call housekeeping the response was quick and effective. Yes, there are some areas than need some improvement/ updates, and some things were a little worn, but nothing that made our stay uncomfortable. Get yourself a room on the beach! We were 10 M from the waters edge, with a little patio. Delightful! I could even watch the sun go down from my bed. I chose not to, as the waterfront bar allowed an even more expansive view of the nightly delight of sunset while enjoying cocktails with our family group. The buffets at breakfast and lunch were quite acceptable, and kept refilled with fresh food. It included some authentic local dishes. Its not haute cuisine, but neither is the price to stay! Lots of proteins, salads and fresh fruit too. Bar-B-Q was available on the pool deck at lunch. I think papaya was in season as it was amazing. Staff were also willing to make special orders, such as made to order omelettes. There was also an a la carte retaurant at breakfast. Oh, and there was a little cafe which seemed always to be open, with coffee, lattes etc.as well as desserts and sandwiches. Affrogato is my new favourite treat! The restaurants at dinner, which were a la carte, did get busy. The absence of a dinner buffet seems to have lots of complaints in these reviews, but personally I liked having a freshly made to order dinner. Maybe if I had kids this might be a problem. We were also able to book into the restaurants at the sister resorts, which were not included in our package, for the price of a bottle or two off the wine menu. This had the added benefit of allowing us to reserve a table. Some mentioned being given a hard sell on the time shares. This never happened to us. Just a polite no and I was not asked again. Overall we enjoyed our stay at this small resort. The staff were friendly, and for the price of our Air Transat packages I feel this trip was a good value.

  Mar 31, 2025
• 

  Vacances relaxantes

  Petit hôtel calme et tranquille. Nous avons apprécié nos vacances. Nous étions situés avec une chambre face à la mer, ceci fait toute la différence. Le paysage est magnifique, les installations correctes, le personnel très convivial, respectueux et répond promptement à nos attentes - c'est une plus value. La propreté des chambres est aussi à signaler. Le seul commentaire négatif est le peu de variété au menu. La plage est bien, mais il faut savoir que le fond est rocheux et que des chaussures de plage sont essentielles.

  Mar 31, 2025
• 

  Not the best

  Cozumel is beautiful, and you should definitely go, but choose to stay somewhere other than Sunscape Sabor. First, the room was run down - no tub, windows didn't shut (no latch in bathroom), patio door had no lock, the bathroom door could not be shut because there was no latch on the door, the exterior door did not close completely, and the water had to run for about fifteen minutes in order to get a hot shower. Likewise, they put us at the back of the complex, right next to the maintenance building. Our view from our patio was scaffolding and a cement pails, and the noise of the compressor was terrible. At one point they were spray painting (twice this happened), and the paint wafted across our deck. We asked to be moved, but were denied. The complex smelled like sewer in various locations. Finally, after a number of complaints, the maintenance guy put a cup of bleach in the pipe. There was one bar - no swim-up bar (those were available in neighboring resort pool, which we were not allowed to access - more on that later), shared with two other resorts (on the left and right), and two restaurants. There were breakfast buffets in the morning and at lunch, but no buffet at night - you had to wait to get reservations at one of the restaurants (which were also shared with the other resorts). As mentioned, Sunscape is in the middle of a complex (all owned by the same company). The guests at Secrets and Dreams (right and left) could go anywhere they wanted (any bar, restaurant, pool on the entire complex), but Sunscape guests had to stay put - there was a sign explaining that Sunscapers could be charged extra if caught anywhere else. The result was that Sunscape guests sometimes had to wait to eat (because Secrets and Dreams people decided to use the Sunscape bar and restaurants). Those guests also claimed seats on the beach, which limited access for Sunscape guests as well. The positives were that the oceanfront was beautiful (even though they didn't rake Sunscape beachfront - just the other two), and the weather was warm and sunny. There was snorkeling equipment that could be checked out for one hour per day per guest (otherwise, $10/hour). The fish and guests were friendly. Bottom line: there are a ton of other quality resorts on the island - read the reviews on those as well.

  Mar 27, 2025
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  Had a great time!

  I was a little worried after reading the reviews but it was the best price so my expectations were appropriate. First, the staff is so friendly. Our room was always clean. Raul who worked hard to entertain everyone was amazing. He made a point to find my daughter and invite her to activities. He surprised her with a very nice birthday cake and saw us off with a gift for her. She cried all the way to the airport for him. It made the trip so special. The entertainment was cute for two nights. The food was fine but wish they had a pizzeria or taco truck for additional options. The beach was really nice. We snorkeled and saw many fish right there. The beds were comfortable. The spa was really expensive and customs didn't help or we would've done multiple treatments. I know the hotels next door can visit but you can still walk their grounds too. Especially for photos. The neighbor hotels are higher end but our beach was better or at least the same so that's nice to know. Taxis to town are $20 so maybe don't do the shuttles. Excursions are great, Luana with Amstar is sweet and knowledgeable. We loved the peace and quiet.

  Mar 26, 2025
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  Super weekend

  A super nice experience, with excellent care since we arrived. Edwin made us pay for fun times at aquaerobics and playing lottery. Excellent that they have kayaks and snorkeling!!! Good food (hot dogs missing) In the room I wish the mattress wasn't so soft

  Mar 26, 2025