Resort Details
- AQUAThe renaissance of Italian cuisine with a wide range of salads and select pastas.
- BanaAsian fusion, sushi and teppanyaki.
- Fuego Latin BistroFuego is a fusion that accents the fresh ingredints from Latin America.
- Gabi BeachOcean-front international a la carte breakfast, lunch and dinner with seafood specialties.
- Gabi Club
International breakfast and lunch. Cotemporary fusion cuisine for dinner. Available for The Reserve guests. Family friendly.
- Hydro Grill
Poolside grill restaurant exclusive for guests of The Reserve section.
- MoleFeaturing a variation of the traditional and comtemporay Mexican cuisine with innovative presentations.
- Naos
Travel the world enjoying the best international cuisine with an extensive and varied show cooking buffet; discover a culinary oasis with delicious dishes made right in front of you.
- The GrillSteakhouse with an Argentinian touch.
- VentoThe secret that encapsulates the gastronomic art is found in the olive oil, bread and wine.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- COVID test onsite
- Elevators Not Available†
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available†
- Pool
- Restaurant†
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
† Fees may apply
- Bike rental †
- Children's program, onsiteKids Zone for kids 12 years old and younger. It includes Walled gardens, Jungle Gym, mini waterpark, overnight camping experience, Cinema featuring kid movie time, game room with PS3, XBOX 360, and Wii, and mini buffet for kids.
- Direct access to a beach
- Fitness center on-site
- Gambling †Slot machines, American Roulette, Caribbean Poker and Blackjack.
- Hot tub2 Indoor Hot Tubs
- Motorized Water Sports †
- Non-Motorized Water SportsScuba diving, canoeing, windsurfing, water biking, diving.
- PoolThere are 3 pools onsite. Large free-form pool with swim-up bar.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 4 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24453 reviews
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Jan 16, 2025The best
Yiri the waitress was the best!!! Everything was very good. Food service was excellent. Everything was done with the smile. We will certainly enjoy coming back and having another drink. The atmosphere was amazing and we felt very welcome.
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Jan 16, 2025Clean maintained resort with a municipal golf course
Between a 3 star to 4 star. Check-in was verrrry long at 10:30pm as there was a single guy working and a family of 10 was trying to check in under special negotiated pricing. An hour later of waiting patiently, we checked in within minutes. Oceanview room in Building 8 is spectacular and clean. Great view from the balcony. No noise, no loud music and no little kids. The Reserve has two very nice adult pools, bar, and beach front with plenty of palapas. Compared to Iberostar Grand, the Reserve is newer, cleaner and better. Sante for breakfast and lunch are good. However, the dinners are by reservation only. Flora/Dominican was excellent. Mexican was gross and terrible where some dishes used the liquid orange cheese like in sports stadiums. Italian is bearable. Sante is good but not great as food and soups came lukewarm. Haven’t been able to get into the steakhouse so far after 4 days. Not sure what the Grand Cana is like. Beach is beautiful white sand and the resort folks serve you well. Unfortunately the ocean is horribly littered with plastic and there are many boats, yachts, (very loud motors and bad Caribbean music). etc….source of all that plastic and garbage or is this the new world we live in? Cocotal Golf is pricey even at $127 USD ($220 if you don’t and trust me you shouldn’t as there are other nicer courses) if you are staying in the resort. I’ve golfed all over and do realize one will pay more to play at a resort. But this course is a joke. Markers are inconsistent, dog crap and walkers (signs all over prohibiting dogs and walkers but I guess the owners of homes and condos have more power) are on the course, putting greens are scruffy and inconsistent, carts are older and more worn out than at a local public city-run $25 golf course, sand (more like cement) is rarity in the bunkers, but luckily good weather, water, fertilizer and liberal use of herbicide allows the fairways to be acceptable. Melia seems to be building new condos on the course and will have spend big $$$$$$ to improve the course. Maybe that’s why resort tourists are getting gouged for golf. I might return to give the Reserve another chance as beginning January is still the “quiet” time but will check others wrt their food experience.
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Jan 15, 2025
Treat you like family.
The entire resort and staff were amazing! They treat you like family. Ismael, Antonio, Dominga & Clary at Ginger make great coffees and cocktails. Can’t wait to come back again. The atmosphere is second to none. The late night entertainment is first class.
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Jan 14, 2025
Very restful
We had a great time at the Paradisus. We stay for a full 7 days. It was very quiet and relaxing. We stayed in the adult section and we had the premium service. Because the resort was in between the shoulder and the high season we had the concierge to ourselves. The beach was wonderful the palapas were plentiful and it wasn't very crowded. Typical restaurant fare. Best restaurant was Sante for lunch and dinner. Best breakfast was at the buffet.
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Jan 13, 2025
Love it!
We just completed our stay here for the third year in a row. Needless to say, we love it. The staff is always friendly and helpful and our concierge Basilio was the best! He made our stay even better by helping with setting up a spa day and our evening meals. Looking forward to seeing him again when we return in December!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.