The Westin Excelsior Florence

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2078 reviews

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  Exceptional Service

  The guest rooms are spacious; the pillows and linens remind me of home. The hotel is centrally located, no need for a taxi. The staff at Excelsior though is truly exceptional. They know us by name, remember activities from the previous day and ask about them the following day. We have loved our stay here and look forward to many returns.

  Dec 31, 2024
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  Best Staff

  I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

  Dec 30, 2024
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  Super staff, wonderfully helpful

  There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.

  Dec 22, 2024
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  Exceptional Stay

  Even before we arrived,and most certainly once we did, we felt well- taken care off. Prior to our arrival, the concierge team addressed all of my emails and assisted with dinner recommendations and reservations as well as arranging private tours. Every recommendation was excellent and executed seamlessly. An enormous thank you to the entire team. Where do I begin with the attention and exceptional customer service extended by Beatrice in Guest Relations and Noemi, the Front Desk Manager? Both went out of their way to make our stay special and to facilitate our daughter’s transition to the hotel from her Florence Study Abroad program apartment. Nothing we asked was too much trouble and every question met with a smile. We so enjoyed getting to know both of them and they added to our experience that much more. All of the staff we encountered were friendly and professional. Despite the hotel undergoing a renovation, we did not feel our stay was impacted. The breakfast buffet in the Presidential Suite was a perfect alternative to the restaurant and was very comprehensive with a beautiful view. The hotel is charming with so much character and history as well as being spotless. We loved our room overlooking the Arno - it was lovely and elegant. Grazie Mille for a perfect stay! Grazie Mille

  Dec 18, 2024
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  Best hotel in Florence! A must stay that’s entirely worth it.

  This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

  Nov 06, 2024