Resort Details

OnSite Dining
  • Capricho
    International restaurant with self-service themed stations and show cooking.
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • El Gaucho
    Argentinean steakhouse with the best cuts from the grill.
  • Helios
    Ibiza-inspired beachfront restaurant with fresh fish and rich rice dishes.
  • La Boheme

    A romantic atmosphere offering sophisticated cuisine from France.

  • Tapeo
    Traditional Spanish tapas and pinchos with a modern twist and the most extensive selection of Spanish wines.
OffSite Dining
  • Various Bars / Lounges
    15 uniquely themed bars are available, including a swim-up bar, beach bar, a sports bar, lobby and waiting bars, and even a sky bar.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • Bell staff/porter
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Pool
  • Sauna
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • Bell staff/porter
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Pool
  • Sauna
  • Spa†
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Celebrate those special moments at this beach side resort, ideal for weddings, honeymoons and vow renewals. This resort offers personalized wedding packages and a number of event services, a romantic gazebo overlooking the Caribbean Sea, tropical gardens, as well as a variety of multi-function rooms that are uniquely decorated for the occasion.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Non-Motorized Water Sports
    Including stand-up paddle board.
  • Pool
  • Spa †
    Zentropia Palladium Wellness & Spa offers you the perfect balance between body, mind and soul. A luxury spa and wellness centre where all kind of treatments are on offer. With more than 4740 m2, distributed over two floors, its space is devoted to relax and wellbeing. Zentropia Palladium Wellness & Spa features rooms for different aesthetic treatments for the face and body, massages, a relaxation zone, waterfalls, a foot bath with stones, hot and cold hydromassage baths, a sensation shower, dry and humid saunas and an ice room.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 13215 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Chic cabaret

    I had the absolute pleasure of attending this amazing show, and I cannot recommend it highly enough! From the moment it started, the energy was electric, and it never let up. The music was fast-paced and invigorating, perfectly setting the tone for a night filled with excitement and entertainment. Each performance was delivered with precision and enthusiasm, leaving the audience completely captivated. The food was another highlight of the evening. Every dish was not only beautifully presented but also bursting with flavour. The variety offered something for everyone, and the quality exceeded all expectations. It’s rare to find a show where the dining experience is just as memorable as the performance itself, but this place nailed it. The staff were friendly and attentive, ensuring everything ran smoothly throughout the night. The venue was well-organised, and the atmosphere added to the overall experience. Whether you’re visiting as a couple, with friends, or even solo, this show is bound to impress. If you’re looking for a vibrant evening filled with fantastic music, incredible performances, and top-notch food, this is the place to go. It’s an experience I’ll remember for a long time and will definitely return for!

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    son,s wedding

    it was one of my favorite vacations My son,s wedding was at the grand palladium so we decided to make a vacation out of it best vacation I ever had

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    SPA EXPERIENCIAS CON RIO

    Rio was a such a sweetheart, showing us everything where to go first etc.. really recommend her ! Un placer Rio We used the sauna, cold room, hot water and more !! It was just so relaxing and so beautiful. We will definitely come back soon! Gracias

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent

    The food was very delicious, and the Chic cabaret is the best thing the hotel has to offer, we hope to return soon, only the rooms were a little neglected, they should give it more maintenance Bryan was very kind during the check in process, he helped me a lot.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Overall we had a great experience at this resort. Our butlers, Freddy and Eladio were fantastic and the staff that we encountered around the resort were all kind and helpful. This was a large resort and there were lot of activities and dining options to choose from. Our butlers made the experience feel far less overwhelming and we really appreciate them. The beach was beautiful and clean, the pools were well staffed and clean. We enjoyed many of the evening entertainment options and we would definitely go back.

    Jan 16, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.