Guests will have full access to the restaurants at our sister resort, Viva Maya by Wyndham, providing even more dining options for a richer and more diverse experience. Please note, reservations are required
Important Information: Additional information will be provided by the hotel at check-in. Transportation is not included. Viva Maya is located 500 meters down the road. Other restrictions may also apply.
Resort Details
- Various RestaurantsEl NopalInternational buffet restaurant, open for breakfast, lunch, and dinner.Il PalcoItalian a la carte restaurant, open for dinner.BambooOriental a la carte restaurant, open for dinner.Xul HaMayan a la carte restaurant, open for dinner.In addition, guests are able to enjoy, at no additional charge, the restaurants at the sister resort Viva Wyndham Maya:La TerrazaInternational buffet restaurant, open for breakfast, lunch, and dinner.Hacienda Don DiegoMexican a la carte restaurant, open for dinner.PortofinoA la carte restaurant with Mediterranean cuisine, open for dinner.MiramareItalian pizza and pasta a la carte restaurant, open for dinner.Viva CaféFusion a la carte restaurant with an international and modern cuisine, open for dinner.
- Beauty shop/salon
- Bell staff/porter
- Business center
- Concierge desk
- Continental breakfast†
- Currency exchange
- Exercise gym
- Exterior corridors
- Jacuzzi
- Lunch served in restaurant
- Beauty shop/salon
- Bell staff/porter
- Business center
- Concierge desk
- Continental breakfast†
- Currency exchange
- Exercise gym
- Exterior corridors
- Jacuzzi
- Lunch served in restaurant
- Meeting rooms†
- Onsite laundry
- Outdoor pool
- Photocopy center
- Restaurant
- Sauna
- Transportation†
- Wakeup service
- Wireless internet connection in public areas
- Business Center
- Copier
- Fax Machine
† Fees may apply
- General †
- Windsurfing
- Introductory dive lessons
- Boogie boards
- Gymnasium with trainer
- Water aerobics
- Table tennis
- Bocce ball on the beach
- Kayaking †
- Pool
- Sauna †
- Steam bath †
- Tennis court †
- Volleyball †
- Akumal
- Cancun
- Cozumel
- Puerto Morelos
- Tulum
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6123 reviews
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Jan 15, 2025We love mexico, VIVA MEXICO.
We stay 2 weeks in the hotel, the hotel is really very good the pool area ist top, the beach is very beatyfufull. The food is great. Mauricio is a very good instructor, the aquagym was very good with him, and he is a very nice guy. Thks for everythink
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Jan 12, 2025Check other hotels before going here
Not 4 stars hotel at all. 3 stars at the best sunny day. And it is only because this hotel is close to the town. Beach is good, but be ready to have one towel for a beach and pool all day, you cannot give a towel back and come later and take a new one. Bar in the room: 4 cans of pop, and nobody will refill it. We asked the guy at reception, and he said it was a welcome drink. Restaurants are bad. Do not waste your time waiting for your food. You will be frustrated. Just go to buffet, which is way better. Almost nobody speaks English, even at reception. And the top one, it was NO HOT WATER in the room last night. After a few tries to call reception, someone answered the phone and just disappeared, so we should go there. Just think a few times before booking this resort. We spent almost 4000 CAD through Sunwing. We stayed at the same company resort Viva Heavens in the Dominican Republic. It was smaller, cheaper, more comfortable, and more friendly than this resort. When you arrive, the employee of Viva is trying to sell you a "VIP" package promising a present or dinner. Is there any sense in this "VIP" package after this review?
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Jan 10, 2025Fine vacation
I am still here on my vacation day 3 ..it is a nice beach but be aware that there are many sand bags and a cliff as there must have been a storm recently that did alot of damage to the beach. You can still swim fine. They have a members only section in the Beach and in the restaurants. Once my son moved our regular chair in the main bed area between water and members section and was asked to move but when others did it no one ever asked them to move. And when in the restaurants, they take a long time to reset the tables so when you're at the buffet sometimes no where to sit..many dirty tables not being clean. Even members only tables have no one there but you can't sit there. Same at the beach. No one there but can't go near it can't go in front of it. Service takes long time at the a la cart restaurant (bamboo) havnt tried the others yet. A la cart restaurants are first come first served. No reservation At the buffet I really appreciated when I saw the chef stop someone who wanted to mix serving spoons with another dish. Being vegan or anyone with an allergy would not appreciate fish or meat in their vegetarian dish. We are vegan and they have plenty to eat for us and non diary milk. Amazing! They have a little cafe like Starbux here it is fantastic! Lattes and frappes Excursions are very expensive! No water bottles in your room or anywhere. They have self serve water refill stations. Mini fridge in room does not get refilled. Many vendors on the beach offering everything . There is a sister hotel you can use but it is not next door it is 4 hotels over Lots of kids very family friendly The pool restaurant is great they're always open when the main restaurants are not. Even all night. They made us a special vegan pizza it was delicious This hotel doesn't have the loud entertainment by the pool in the afternoon which is nice. It's peaceful
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Jan 05, 2025
Restaurant el bambou excellent service de yulianne Manuel et jesus
The resto à la carte are excellent, very good service. We appreciate the quality of the service of the server ! The playa is very nice! The sand sand is very smooth and the threes are very tall thank you for this very good trip ! We enjoy our trip at this hotel !
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Jan 01, 2025
The best new year
My whole week was the best week on this year thank you for the staff and everyone. They are so friendly and helpfull, the programs are good, I have so positive experience. I enjoyed every minutes hours and days in this hotel. Thak you viva azteca.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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