The All-Inclusive program includes the following amenities:
•Breakfast / lunch / dinner
•Food & Beverages 24 hours
•Unlimited cocktails, drinks, and house wines
•Welcome cocktail.
•A la carte restaurants
•Snack bar in the pool area
•Non-motorized water sports
•Daily activities
•Live nightly entertainment
•Theme parties
•Disco / Sports Bar
•Dance classes
•Weekly handcrafts market
•Gymnasium
•Climbing wall, Archery, Trapeze
•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)
•Mini disco
•Wi-Fi available in the room, lobby, gym, pool, and restaurants
•Tips and taxes
Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.
Resort Details
- Arrecife Snack BarTake a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
- Café Maya.Coffee Shop
- Hacienda Don DiegoHacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
- La TerrazaA relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
- MiramareSavor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
- PortofinoDiscover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
- Viva CaféViva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Lobby
- Medical Facilities Service†
- Meeting rooms†
- Multilingual staff
- Outdoor pool
- Parking
- Photocopy center†
- Restaurant
- Sauna
- Tour/sightseeing desk†
- Valet parking†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Copier†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Wireless Internet Connection†
- Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.
† Fees may apply
- Archery
- Children's programViva Kid's Club with swimming pool.
- Fishing †
- GeneralDance Classes
Rock Climbing Wall
Handcrafted Ceramic Workshop
TrapezeBicyclesTRXStretching
Interactive Workshop painting handcraftedInternational Animation Team
Live Evening entertainment
Themed parties - Gym
Gym with Trainer
Aerobics
Water Aerobics
Stretching - Kayaking
- Nightclubs †
- Outdoor poolOutdoor pools
- PoolIntroductory diving lessions in the pool.
- Sailing
- Scuba diving †Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
- Snorkeling †
- Spa †Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
- Table tennis
- Tennis courtThere are two tennis courts with lights.
- Theatre
- VolleyballBeach Volleyball
- Water activitiesWater Aerobics
Paddleboard
Boogie boards - Windsurfing
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11752 reviews
-
Jan 17, 2025Great resort with tons of activities
We are on our final day and don’t want to leave. We had a fabulous week. They have so many activities you can take part in. The entertainment staff is non stop! There was also a visiting instructor from Canada - Cheryl. AMAZING! We never missed her aqua classes and we also did her zumba and yoga. Hazel and Wilbur of the entertainment team are just the best :) Thank you for making us feel so welcome. Juan Carlos in the buffet greeted us every evening in the buffet and is the best server ! The a la carte restaurants were so good and loved my morning coffee at the coffee shop. We will defenitely come back. ZERO complaints !
-
Jan 16, 2025Some fun experiences but many inconveniences.
First the good: the trapeze was a wonderful experience for our 8 year old and the food at the restaurants was good. The pool foam party was fun. The New Year’s Eve party and desert tables were fun. The beach was lovely as was the landscaping. The bad: the bathroom floor in our room, 1140, was hot. We called and were told that everything was normal. There was no AC in the bathroom so if you wanted privacy, the room became unbearably hot. This was not the case in room 1138. Also there was only one towel bar and absolutely no place to dry your wet bathing suit! Our hot bathroom floor came in handy for that. There were signs outside forbidding drying your laundry on your patio! The bathroom faucet did not deliver cold water no matter what position you turned the faucet to. For three adults we only had two room keys. When I lost my key (I suspect under the safe), the desk clerk offered to give us only one new key for a charge of $5. Since we already had one good key, we declined. So we had one key for 3 adults for the rest of our visit. There was only one luggage rack so no place for two of us to put our luggage. There were only 3 drawers. The water was non-potable so we had to go down the hall to get drinking water and water to brush our teeth with. No AC at the buffet so very hot at mealtimes, in the 80’s at the end of December. There was no bottled water provided and nothing in the mini-fridge.
-
Jan 14, 2025
Entertainment
We had the best vaca. Entertainment staff goes over and above especially Cheryl the visiting instructor from Canada ! We did aqua with her every day Have to say thanks for Juan Carlos in buffet who was beyond welcoming ! So much to do here and so close to everything. We can’t wait to return. Soon !!
-
Jan 08, 2025Will not come back.....
We spent Christmas and New Year at this place. The first one of us (party of four) caught the stomach flu or food poisning day 3 and then we all took turns. And considering the sounds coming from other rooms we were not alone. According to the dive center several booked dive trips had been canceled due to this as well. It makes you think about the level of hygien from both staff and visitors in the buffets. Pros: - Friendly and helpful staff - Located near/on the beach -10 min cab ride (200 pesos one way) to 5th Av and the shopping area -The diving is really good, knowledagble and friendly guides. Cons: - The food is really really bad. Both in the common buffet areas as in the al a carte restaurant options you get included (3 per week of stay). Not even the New Years Eve dinner was good. A majority of everything we ate was tasteless, dry, chicken and fish etc not properly cooked etc etc. The list can be made long. There were some meals that was ok but you might think that was an perception since everything else was so bad. -The rooms is very small with very limited storage for closthing. As of being a family of four with teenage kids it was way to small. -To claim there is wifi in rooms is a straight up lie. We even had to change room due to absolute non exisiting wifi but not even that helped. Constantly getting logged of the wifi and had to sit on the balcony to get connection. - Way to few sunbed at the pool area. If you got there later than 07,30 you had no chance of getting a sunbed. And there were a lot of people at the pool area early reserving sunbed and then not showing up until lunch time. Summary: Mexico and Playacar is really nice but we won´t come back to this place again.
-
Jan 04, 2025
Sun lounger use
We are currently on holiday and so far the hotel is good. The issue is that the pool does not have enough sun loungers and these are all gone by 8am! Staff do nothing if the beds are left reserved and not used til after lunch and onwards. Signage around the pool is obviously not working so appropriate action is required. People are sitting on chairs and while beds are left reserved for hours. Very disappointing
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.